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  • IndiGo’s Getaway Sale is live.🎁 Fares starting at just ₹1,199/-

    Indigo Getaway Sale: If you are also planning to go somewhere by flight in the year 2025, then this news is useful for you. Yes, the country’s budget airline IndiGo has introduced a great offer for passengers.

    In the exclusive ‘Getaway Sale’ offered by Indigo, passengers are being offered tickets for domestic and international routes at very cheap rates. This sale announced by Indigo on Monday will run till 25 December 2024.

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    The journey will have to be done between 23 January and 30 April

    By booking IndiGo tickets till 25 December, you can travel anywhere between 23 January and 30 April 2025 using this ticket. Under the sale, the ticket price for domestic routes within the country starts from Rs 1,199, while the fare for international routes to go abroad starts from Rs 4,499. Apart from cheap tickets, IndiGo is offering 15% discount on some extra services.

    Up to 15% savings on 6E add-on

    These services include advance payment for carrying extra luggage (for 15 kg, 20 kg and 30 kg), tariff for seat selection and tariff for selecting a bigger seat (XL) in case of emergency. The charge for this facility starts from Rs 599 on domestic routes and Rs 699 on international routes. On the basis of the discount offered by IndiGo, it can be said that IndiGo is offering cheaper tickets than train tickets.

    Discount on credit cards too

    IndiGo has introduced another offer in collaboration with Federal Bank. If you book IndiGo air tickets using Federal Bank credit card, you will get additional discount. This discount is 15% on domestic routes and 10% on international routes. But for this you will have to book the ticket by 31 December. To book the ticket, you will have to go to Indigo’s website or app and book.

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  • Online pharmacy sector in India to see steady revenue growth next fiscal

    Online pharmacy sector in India to see steady revenue growth next fiscal

    Online pharmacy sector in India to see steady revenue growth next fiscalIANS

    The online pharmacy sector in the country will see steady revenue growth next fiscal, reducing operating losses to below 10 per cent from over 30 per cent in fiscal 2023, by sharpening focus on high-margin product segments and operational efficiencies, a report showed on Tuesday.

    E-pharmacies are eyeing sustainable growth by diversifying into high-margin segments such as wellness products and medical equipments, which are expected to comprise 40 per cent of sales next fiscal, up from about 30 per cent now and under 15 per cent in fiscal 2023.

    “Players are also moving away from aggressive discounting to reduce key operating costs (discounting, delivery, distribution and employee — or DDDE) from around 65 per cent in fiscal 2023 to below 35 per cent next fiscal, which should help narrow losses and accelerate the move to profitability,” said Poonam Upadhyay, Director, CRISIL Ratings.

    pharmacy

    E-pharmacy sector is in the early growth stage and faces significant operating losses due to high initial investments in technologyReuters

    While the sector will see steady revenue growth, securing timely equity funding will be essential for two key reasons: one, to secure the capital needed to maximise growth opportunities arising from under-penetration; and two, to effectively manage cash burn while supporting credit profiles during the expansion phase.

    According to the report, the e-pharmacy sector is in the early growth stage and faces significant operating losses due to high initial investments in technology, large inventory and supply chain inefficiencies.

    Attracting customers in a fragmented market also entails substantial spending on marketing and discounts, leading to high customer acquisition cost.

    Naren Kartic K, Associate Director, CRISIL Ratings, said that ongoing operating losses highlight the need for continued support from promoters, private equity investors and venture capitalists, as bank funding will be limited to working capital.

    “As e-pharmacies expand operations and aim to reduce losses, they will still incur cash losses and likely require additional equity funds of Rs 2,300 crore over this and next fiscals, following over Rs 9,200 crore already secured since fiscal 2020,” he mentioned.

    (With inputs from IANS)

  • Buyers Prefer Physical Dealerships Over Online Mediums To Purchase

    New Delhi: Majority of car buyers in India still prefer making their purchase decisions through physical dealerships, with digital platforms increasingly complementing the overall acquisition process, according to a survey.

    The findings of a global study conducted by Urban Science involving over 9,000 people across the US, Germany, UK, China, India, and Mexico, revealed that most Indian buyers still predominantly prefer purchasing vehicles through a traditional dealership in person, with trust and relationship-building playing pivotal roles.

    According to the survey, nearly 9 out of 10 car buyers in India are more inclined to visit a physical dealership, highlighting the critical importance of in-person visits in shaping their overall buying behaviour, it stated.

    The survey highlighted that India provides a compelling blueprint for balancing the rising digital demand with a deeply rooted, trust- driven car-buying culture. For Indian car buyers, tradition is not merely nostalgic— it’s a trusted approach to making a major financial decision, it noted. Purchasing a car often involves family, personal relationships, and a hands- on experience that digital platforms cannot fully replicate, it added. Dealerships offer a space where trust is cultivated, deals are personalised, relationships are nurtured, and after-sales support all come to life, making them an indispensable part of the car-buying process, as per the survey.

    While digital platforms are poised to play a complimentary role, the human element remains the heart of India’s car-buying experience, it stated. By expanding their physical networks, automakers are aligning with this enduring preference for trust, tangibility and personal interaction,which continues to define the market, it added.

  • USA: Gay couple sentenced to 100 years in prison for sexually abusing adopted sons

    American gay couple sentenced to 100 years in prison for sexually abusing adopted sons
    Gay couple in USA gets 100 years in prison for sexually abusing their two adopted sons. Photo Courtesy: Mr Andy NGO X page

    A gay couple in the USA has been sentenced to 100 years in prison without parole for raping two boys who they adopted as sons.

    The two accused individuals were identified as William and Zachary Zulock.

    “They will not be eligible for parole for the entirety of the 100 years. This all but guarantees that the victims will not have to worry as they grow older about their abusers being free,” read a statement posted on Facebook by the Walton County District Attorney’s office.

    On July 22, 2022, Walton County Sheriff’s Office (WCSO) was contacted by the GBI’s Child Exploitation and Computer Crimes Unit regarding a “Cyber Tip” they had received from the National Center for Missing and Exploited Children regarding suspected homemade child sexual abuse material (CSAM) that had been uploaded to a Google account with an IP address in Walton County.

    After further investigation, WCSO investigators executed a search warrant at that address.

    They met with Hunter Lawless who admitted to receiving and viewing CSAM. Lawless stated that he had received the pictures and videos from “Zach Zulock”.

    Lawless later pleaded guilty to Sexual Exploitation of Children and was sentenced to 20 years with the first 12 years in prison and agreed to fully cooperate in any prosecution of the Zulocks.

    This led investigators to obtain a search warrant for the Walton County residence where both Zachary and William Zulock lived with the victims.

    Investigators learned that the Zulocks had adopted two young boys a few years before the search warrant was executed.

    “Both Defendants were interviewed that night. They both admitted to sexually abusing both boys over a period of time,” read a statement issued by the Alcovy Judicial Circuit District Attorney’s office.

    “Numerous pieces of electronic evidence were seized and submitted to the GBI. Surveillance cameras from inside the house contained video of approximately 14 days before the DVR was seized,” the statement said.

    This digital analysis took significant time to go through by the experts with the GBI since it contained over 7 terabytes of video.

    A thorough analysis found videos of multiple incidents of the Defendants committing sexual abuse in different parts of the house.

    “Cell phones were analyzed which contained graphic images and videos of the abuse as well as graphic text and social media messages about the sexual abuse,” the statement said.

    The information obtained from the cell phones led to evidence of a Luis Vizcarro-Sanchez receiving messages from Zachary Zulock about sexual abuse of one of the victims.

    Vizcarro-Sanchez later pleaded guilty to Pandering for a Person Under 18. At the same time, he pleaded guilty to numerous counts of Computer Theft in which he was stealing from his employer, the Loganville Kroger.

    He was sentenced to a total of 60 years with the first 15 years in prison along with a requirement that he testify in any proceeding or trial of the Zulocks.

  • NetApp appoints Hitesh Joshi as Director for channels and alliances, India and SAARC – CRN

    NetApp appoints Hitesh Joshi as Director for channels and alliances, India and SAARC – CRN

    NetApp, announced the appointment of Hitesh Joshi as Director for Channels and Alliances for India and SAARC. Hitesh brings a wealth of expertise in hybrid cloud solutions, intelligent data management, and data center technologies and will play a crucial role in strengthening NetApp India’s channel ecosystem and driving partner growth across the region.

    With over 27 years of industry experience, Hitesh has held leadership positions at renowned organisations including Nutanix, Veeam, IBM, and Novell. His proven track record in delivering exceptional results and fostering innovation uniquely positions him to lead NetApp’s channel strategies in a dynamic and rapidly evolving market.

    In his second stint at NetApp, Hitesh will focus on enhancing collaboration within the company’s partner network, leveraging his deep industry insights and a firm belief in the ethos of “TEAM – Together Everyone Achieves More.” His leadership approach prioritises mutual success and innovation, ensuring that partners are empowered to deliver exceptional value to customers.

    “NetApp has always been at the forefront of innovation, and I am honoured to return and contribute towards its vision of driving success through collaboration and cutting-edge technology,” said Hitesh Joshi, Director for Channels and Alliances, India and SAARC, NetApp. “Channel partners are the catalysts driving the technological revolution being witnessed in the country today. I look forward to working closely with our partners to create meaningful growth opportunities and deliver exceptional value to our customers.”
    Puneet Gupta, Vice President and Managing Director, NetApp India/SAARC added, “Hitesh’s passion for collaboration and innovation aligns perfectly with NetApp’s mission to empower organisations with intelligent data management solutions. His leadership and extensive industry experience will be invaluable in strengthening our channel ecosystem and driving NetApp’s growth in India.”

  • Domestic air passenger traffic in India to clock 6.1 pc growth at 144.9 lakh in Nov

    Domestic air passenger traffic in India to clock 6.1 pc growth at 144.9 lakh in Nov

    IANS

    The domestic air passenger traffic in India is expected to clock 6.1 per cent growth at 144.9 lakh in the month of November, compared to 136.6 lakh in October, a report showed on Tuesday.

    Further, November witnessed a year-on-year growth of 13.8 per cent in comparison to 127.4 lakh in November 2023 and higher by 11.9 per cent than pre-Covid levels of 129.5 lakh in November 2019, according to estimates by credit rating agency ICRA.

    For the eight months this fiscal (April-November), domestic air passenger traffic was 1074.9 lakh, with a YoY growth of 6.7 per cent and 12.3 per cent higher than the pre-Covid level of 957 lakh in the first eight months in FY2020.

    Moreover, in the first seven months this fiscal (FY25), the international passenger traffic for Indian carriers stood at 190.3 lakh with a YoY growth of 15.9 per cent, and higher than the pre-Covid level of 131 lakh by 45.4 per cent, the report mentioned.

    Air passenger traffic

    Reuters

    The airlines’ capacity deployment in November 2024 was higher than November 2023 by 8.6 per cent, according to the report.

    It is estimated that the domestic aviation industry operated at a passenger load factor (PLF) of 90.4 per cent in November 2024 against 86.3 per cent in November 2023 and 89.5 per cent in November 2019 (pre-Covid).

    From April till July this year, the ATF prices were higher by 3.1 per cent, 6.4 per cent, 6.7 per cent and 4.9 per cent, respectively, on a YoY basis.

    From August to December, the prices were lower on a YoY basis by 2.2 per cent, 17.8 per cent, 26.5 per cent, 19.6 per cent and 14.5 per cent, respectively, said the report.

    (With inputs from IANS)

     

  • Jobs are Going to Increase in IT industry, People with THESE Skills will be in High Demand in Year 2025

    There is good news for job seekers in the Indian Information Technology sector. After the decline in jobs in the IT sector this year, the future now looks good in the new year. The focus on specific skills, especially AI and data science, is a sign of change in this sector. 

    In India, the IT sector saw a decline in recruitment in the year 2024. Now the prospects for 2025 look promising. The job market is expected to improve in economic conditions and development in technology. Sunil Chemmankottil, ‘Country Manager’ of Adecco India, said, “Recruitment from the Global Capability Center (GCC) got a boost, which created 52.6 percent of the jobs for technology professionals, but they could not fully compensate for the huge decline in the IT service sector.

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    Increasing demand for jobs in AI and machine learning

    According to Adecco Research, demand for various roles in artificial intelligence (AI) and machine learning (ML) has increased by 39 per cent, reflecting a shift towards a more specialised skill structure as organisations prioritise these technologies. Jaideep Kewalramani, Chief Operating Officer (COO) and Head of Employability Business, TeamLease EdTech, said that the recruitment of new professionals (freshers) in general remained slow in 2024, with many companies delaying their ‘campus hiring’.

    Estimates are good for 2025

    As the macroeconomic challenges slow down, organizations will be confident about the economic scenario and start placing some bets on capital investments, which will help it grow in early 2025. Wipro Chief Technology Officer (CTO) Sandhya Arun said enterprises are set to accelerate the integration of AI and other advanced technologies to achieve significant business value. Arun said, “The year 2025 will be a year of rapid technology change, which will provide new opportunities and also present unprecedented challenges. The future belongs to those enterprises that embrace technology and change.

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  • Generative AI Reshapes Customer Service Landscape with Enhanced Efficiency and Personalization

    Generative AI

    In this digital era, the integration of generative AI into contact center operations marks a pivotal shift in customer service delivery, according to groundbreaking research by technology expert Santhosh Kumar Ganesan. Published in the International Journal of Computer Engineering and Technology, his comprehensive study demonstrates how AI implementation is yielding remarkable improvements in both productivity metrics and customer satisfaction levels. This analysis from the United States-based researcher sheds new light on the transformative potential of AI technologies in modernizing traditional contact center frameworks.

    Revolutionizing Customer Support
    Recent research published in the International Journal of Computer Engineering and Technology demonstrates how advanced language models are transforming contact center operations. The study highlights notable gains in both operational efficiency and customer satisfaction through the implementation of emerging technology.

    Harmonizing Technology and Human Expertise
    The integration of digital assistants created a sophisticated hybrid model balancing automation and human expertise. While systems handle routine tasks, agents focus on complex cases needing empathy and critical thinking. This division boosted productivity 30% in resolved queries, with technology excelling at maintaining context and information recall.

    Crafting Individual Customer Journeys
    Advanced data analysis enables digital assistants to craft deeply personalized customer experiences, adapting their communication style and solutions to each individual. By analyzing conversation history, technical proficiency, and product usage patterns, these systems deliver tailored responses that resonate with specific customer needs. This dynamic approach considers past interactions, preferred communication styles, and product configurations to create meaningful, contextualized solutions that feel natural and relevant. The technology transforms standard support into highly personalized interactions, exceeding what was possible with conventional methods.

    Transforming Operational Economics
    The financial impact of generative AI implementation is substantial, with organizations reporting operational cost reductions of 15-40% over a three-year period. These savings stem from optimized resource allocation, reduced training requirements, and improved efficiency in handling customer inquiries. The technology enables better utilization of skilled staff through AI-driven predictive analytics and streamlined workflows.

    Delivering Round-the-Clock Excellence
    The technology has effectively eliminated the traditional constraints of business hours and time zones. AI-powered systems provide consistent service quality regardless of when customers reach out, making it particularly valuable for global businesses serving diverse markets. The systems can seamlessly scale to handle sudden increases in inquiry volumes without service degradation, offering unprecedented flexibility in customer service delivery.

    Navigating Implementation Complexities
    While the transformation is promising, the implementation comes with important considerations. Organizations must navigate data privacy concerns, ensure AI-generated content accuracy, and maintain the essential human element in customer interactions. The research suggests a layered approach to quality control, combining AI-driven checks with human oversight to achieve optimal results and ensure service quality remains consistently high.

    Pioneering Next-Generation Service
    The evolution continues with emerging trends such as multimodal AI, which integrates text, voice, and visual processing capabilities, and emotional AI, which aims to recognize and respond to customer emotions more effectively. These advancements promise even more sophisticated and nuanced customer interactions in the future, setting new standards for customer service excellence.

    Quantifying Success Through Data
    Recent metrics show AI-enhanced agents achieving 8.2/10 satisfaction scores, while virtual assistants reach 7.9/10, both surpassing traditional human-only service at 7.5/10. These results highlight the positive impact of technological integration on service quality.

    In conclusion, as highlighted by Santhosh Kumar Ganesan, research published in the International Journal of Computer Engineering and Technology demonstrates that advanced language models are fundamentally reshaping customer service delivery, rather than merely supplementing existing operations. As organizations continue refining their technological integration strategies, the powerful combination of automated systems and human expertise promises to deliver increasingly efficient and customer-centric service experiences.

  • Office leasing market in India sees 14 pc growth in 2024, Bengaluru leads

    Office leasing market in India sees 14 pc growth in 2024, Bengaluru leads

    IANS

    The office market in India saw a robust 14 per cent growth (year-on-year) in 2024, with leasing activity across the top six cities reaching 66.4 million square feet, according to a report on Tuesday.

    Bengaluru led the Grade A office space demand, with highest-ever leasing volume of 21.7 million square feet, marking an impressive 40 per cent growth, according to a Colliers report.

    Demand scale-up was also evident in Hyderabad and Mumbai. With 12.5 and 10.0 million square feet of leasing activity respectively, both cities witnessed double-digit annual office space demand for the first time in 2024.

    Delhi-NCR too witnessed healthy space uptake and Grade A demand almost touched 10 million square feet mark in 2024.

    “New supply during the year also remained above the 50 million sq feet mark and kept vacancy levels rangebound. 2025 demand can potentially stabilise at elevated levels and annual space uptake exceeding 60 million sq feet is likely to be the new norm over the next few years,” explained Arpit Mehrotra, Managing Director, Office services, India, Colliers.

    Office leasing market in India sees 14 pc growth in 2024, Bengaluru leads

    IANS

    The fourth quarter (Q4) 2024 saw the highest leasing during the year, at 19.7 million square feet, a 14 per cent increase over the previous quarter.

    At 4.7 million square feet, flex spaces saw their highest ever quarterly leasing. The flex space demand accounted for 24 per cent of the Grade A space uptake in Q4 2024.

    While technology sector continued to drive annual office space demand with almost one-fourth share in overall leasing, flex spaces accounted for almost one-fifth of the Grade A space uptake in 2024. BFSI and engineering and manufacturing sectors too demonstrated healthy leasing activity, both crossing the 10 million square feet leasing this year.

    “The occupier preference for managed office spaces augurs well for leading operators, who are likely to increasingly foray into tier 2/3 cities throughout 2025 and expedite their fund-raising plans through primary markets as well,” said Vimal Nadar, Senior Director and Head of Research, Colliers India.

    On the supply side, Q4 2024 witnessed 15.9 million sq feet of new completions, pushing the total to 53.3 million sq feet for the year, said the report.

    (With inputs from IANS)

  • Oxford International and AngelXpress Partner to Celebrate Christmas

    Mumbai, December 24th, 2024 – In a heartwarming initiative aimed at fostering education and overall development among children from low-income families, Oxford International Education Services (OIES), a leading education services provider supporting universities worldwide to strengthen and scale up international student acquisitions collaborated with the NGO- AngelXpress Foundation to distribute food and stationery kits to 420 children at four centers across Mumbai — Mulund, Andheri, and Colaba, Malad. This thoughtful initiative is part of OIES’s larger commitment to organizing similar events aimed at uplifting underprivileged communities, aligning with its vision of fostering an equitable and inclusive society.

    CHRISTMASS1

    The distribution drive saw OIES team members actively engaging with the children, spending the day sharing stories, offering encouragement, and inspiring them to dream big. The kits, filled with essential stationery and nutritious food, were curated to meet the children’s immediate needs while supporting their ongoing educational journey.

    Mr. Mohit Gambir, Managing Director, Oxford International Education Services, said “Christmas is a time of hope, giving, and togetherness, and we wanted to make it special for these children by supporting their education and well-being. At OIES, we believe that education is the cornerstone of a better future. Partnering with AngelXpress Foundation allows us to extend our mission beyond classrooms and empower young minds who represent the future of our society.This initiative helped us to share the joy and reinforce the message that their dreams matter, and we are here to support them in achieving those dreams.”