Coforge ranked joint #2 among IT service providers in customer satisfaction in Whitelane Research’s 2023 UK IT Sourcing Study

London | Greater Noida, India, May 29, 2023 – Coforge Limited (NSE: COFORGE), a worldwide digital companies and options supplier has been ranked a joint second among IT service providers in customer satisfaction in ‘Whitelane Research’s 2023 UK IT Sourcing Study. Coforge’s prospects in the UK have given an total satisfaction score of 79%, a rise of 4% from the 2022 research and nicely above the trade common of 72%.

The 2023 UK IT Sourcing Study, performed by Whitelane Research in collaboration with PA Consulting, investigated greater than 750 distinctive IT sourcing relationships and 1400 cloud sourcing relationships held by over 300 individuals of the highest IT spending organizations in the United Kingdom. The analysis analyzed 27 world and native IT service providers working in the UK- their efficiency, customer satisfaction ranges, and supply high quality.

Jef Loos, Head of Research, Europe, Whitelane Research stated, “Coforge continues to shine in our UK IT sourcing survey. It is a exceptional comeback this 12 months for Coforge and is featured as a joint second among IT service providers in customer satisfaction in the area. This recognition is a testomony to the corporate’s relentless concentrate on offering distinctive companies to its prospects.”

Namrata Ahuja, EVP & Head of Europe, Coforge stated, “Coforge is proud to be acknowledged as a robust contender, rating joint #2 among IT service providers in the UK. We thank our valued prospects for his or her unwavering help and belief in us. This prestigious recognition is a testomony to our distinctive success inside the Banking and Financial Services, Insurance, Travel, and Public Sector verticals in the UK. We have constantly demonstrated our management by spearheading transformative packages that drive digitalization, optimize IT programs for enhanced reliability, and harness the facility of AI and cloud platforms. At Coforge, we stay devoted to pushing boundaries and delivering unparalleled options that meet and exceed the evolving wants of our purchasers.”

Coforge’s development in the Banking and Financial Services and ‘Other’ verticals had been mirrored in the customer satisfaction research. Coforge ranked joint third among IT service providers in the monetary companies class. The satisfaction rating of the agency is 8% greater than the trade common of 76%. Coforge ranked sixth among IT service providers in the ‘Other’ industries class together with Energy & Utilities, Transport & Logistics, Retail, and Telecom with a satisfaction rating of two% greater than the trade common of 71%.

The research additionally evaluated customer satisfaction throughout core IT domains that embody digital transformation, utility companies, cloud and infrastructure internet hosting, office companies, and safety companies. The agency ranked joint third among IT service providers in the digital transformation and utility companies classes. The satisfaction rating in digital transformation was 8% greater than the trade common of 78% and 6% greater in the appliance companies’ trade common of 74%.

Kishore Krishnan, Global Sales Leader, Coforge stated, “The analysis highlights the highest 5 areas of shopper investments in the subsequent two years that are automation, simplification and consolidation of IT, migration of core enterprise to the cloud, enhance in cybersecurity and cyber resilience and in price financial savings. The suggestions from our purchasers validates the agency’s technique that focuses on rising applied sciences, area experience, and execution capabilities that stand out in the trade and encourages us to do even higher in the approaching years.”

The survey additionally assessed every group primarily based on varied Key Performance Indicators (KPIs). Coforge has elevated its service supply to final 12 months and is in the highest 4 gamers in account administration capabilities.