Retail L&D Consultants Reimagine, Reinvent & Re-Consider (Rrr) The Future Of L&D At The Rai Retail Studying & Growth Summit 2023

India, January 2023: The Retailers Affiliation of India (RAI) not too long ago concluded its annual Retail Studying & Growth Summit 2023, which was held in Mumbai and attended by prime retail L&D leaders and specialists to deliberate on the Way forward for L&D in retail.

Attendees networked and had been a part of a number of conversations the place they mentioned the way forward for coaching and learn how to shake issues up within the business. They delved into the most recent and biggest know-how, like AI, predictive analytics, and VR, that’s revolutionising the way in which we practice workers. It was a real feast for the thoughts, as everybody left the convention feeling impressed and able to tackle the way forward for L&D in retail.

Setting the context of the summit, Kumar Rajagopalan, CEO, of the Retailers Affiliation of India (RAI) mentioned, “This 12 months, we’re diving deep into how retailers are rethinking their method to studying and growth for his or her workforce. One large change we’re seeing is the rise of “phygital” purchasing, the place customers are mixing on-line and in-store experiences. This has compelled retailers to rethink how they do enterprise and the summit is the proper alternative for them to return collectively and share concepts on learn how to keep forward of the curve”

Kumar Rajagopalan added: “Service consistency is changing into an issue. It’s both superb or unhealthy; there is no such thing as a center floor. COVID-19 created a void within the service business throughout sectors, retail included that must be crammed.”

Whereas addressing the way in which the business advanced prior to now three years, Kumar Rajagopalan additionally spoke on how the advertising time period ‘segmentation’ had advanced and there was a better deal with personalisation. “PAFE – Personalised, Correct, Quick, All over the place, is the brand new means to take a look at how each side of retail operates. It’s due to this fact necessary so as to add PAFE to the educational & growth of the workforce.”

The spotlight of the RAI Studying & Growth Summit 2023 was a keynote handle by Yeshasvini Ramaswamy, Serial Entrepreneur & CEO, of Nice Place to Work® India (Tradition, AI, and M&A). Throughout her keynote, Yeshasvini mentioned, “To beat world uncertainty organisations should construct a office tradition for his or her workers that assist them to be the most effective model of themselves. The 12 months 2022 was a 12 months of sustainability for workplaces in India. Between 2017 and 2022, India has moved to grow to be a extra neutral, collaborative, honest, and caring place to work when in comparison with office tradition globally. The main target for the 12 months 2023 will likely be on equity within the office, equality, and credibility of administration, amongst different features. Future workplaces will likely be extra inclusive.”

Thought-provoking panel discussions had retail CHROs and CLOs deliberating on the various features of Studying & Growth within the context of reimagining, reinventing, and re-evaluating strategies of studying, ability coaching, and organisation tradition. Subjects mentioned on the summit had been ‘Reimagine: Studying methods for an evolving future’; ‘Reinvent: Studying tradition – An answer for inclusion’; ‘Re-evaluate: Management Growth – It Begins From the Prime’; amongst others.

Throughout the panel dialogue on reimagining studying methods, whereas talking concerning the challenges confronted when personalising studying for every particular person within the frontline workforce, Nirav Jagad, Chief Individuals Officer, SUGAR Cosmetics, mentioned, “Cookie cutter method is straightforward, nevertheless it doesn’t transfer the needle. For prime-impact studying, initiatives ask what the affiliate needs. Work out how we are able to present the answer in the way in which they need. It sounds idealistic, however there is no such thing as a different means to do this.”

Talking on eliminating unconscious biases in the course of the dialogue on reinventing organisation tradition to drive inclusion, Tanaz Mulla, Head – of Company HR, Trent Ltd mentioned, “It’s not nearly how we have a look at the L&D program but in addition about how we have a look at the HR processes we’ve within the organisation. Within the induction applications or each worker touchpoint initiative, the introduction needs to be primarily based on expertise and never on who we’re and the place we come from.”

Roundtable discussions on the summit had been themed on ‘Subsequent Gen Retail Workforce: Constructing a powerful tradition for each retail worker’ and ‘Adapting to a New L&D Actuality within the post-pandemic period: skills-stack, efficiency, & studying pathways’.

Leaders taking part on the summit included Anjali Goel, Head – HR, V-Mart Retail; Bidisha Banerjee, Group Senior VP Studying, Tradition, and Employer Branding, Welspun Group; Gauri Dalal, Affiliate Vice President – Studying & Growth, Nykaa; Jeeva Balakrishnan, Chief Expertise Officer, Reliance Retail Ltd.; Nandini Mehta, CHRO, Metro Manufacturers Ltd.; Nirav Jagad, Chief Individuals Officer, SUGAR Cosmetics; Neelam Ahluwalia, Vice President – L&D, Bigbasket; Robin Sharma, Head – L&D, Croma – Infiniti Retail Ltd.; Seema Arora, Head HR – India Business, Lenskart.com; Tanaz Mulla, Head – Company HR, Trent Ltd.; amongst many others.

The summit concluded by recognising retail organisations that demonstrated enterprise-wide success on account of worker expertise growth by L&D interventions. The award for ‘Greatest Studying & Growth Technique’ was given to Reliance Retail (Netmeds), whereas Celio Future Vogue Pvt. Ltd. was recognised because the First Runner Up and Raymond Ltd.- Life-style Business because the Second Runners Up.

Recognising the younger dynamic expertise within the L&D features inside retail corporations who’ve made a huge effect on L&D features of their respective organizations, the ‘Studying Champ’ award was given to Tanya Arora, Reliance Retail (Vogue & Life-style). Whereas, Ronit Hassanwalia, V Mart Retail Ltd. was recognised because the First Runner-up, and Anju Verma, Croma-Infiniti Retail Ltd. because the Second Runner Up within the award class.