transcosmos reforms Vietnam management toward reinforcing global business

[Tokyo, Japan, February 5, 2024]transcosmos inc. hereby proclaims that transcosmos Vietnam co., ltd. (Headquarters: Hanoi, Vietnam; transcosmos Vietnam), its subsidiary working in Vietnam, has renewed its management construction, appointing Takanori Sawada as the corporate’s consultant. The transfer was transcosmos’s initiative in the direction of reinforcing its global business.

●Biography: Takanori Sawada, General Director, transcosmos Vietnam Director

Takanori Sawada joined transcosmos in 2008. After working as a technical customer support affiliate, Takanori contributed to the success of heart operations and business enlargement of transcosmos Contact Center division in Miyazaki prefecture. In 2014, Takanori took the lead in launching transcosmos Vietnam, and have become Director of the Contact Center division of the corporate. Since then, he has been driving business progress, and increasing the corporate’s offshore and Vietnam native markets. He served as Deputy General Director of transcosmos Vietnam from 2020. Prior to transcosmos, Takanori was with NIPPON TELEGRAPH AND TELEPHONE CORPORATION after graduating from Yokohama National University in 1995. Takanori is from Miyazaki prefecture, Japan.

transcosmos established transcosmos Vietnam and opened Hanoi Center in March 2014. In October 2015, the corporate opened Ho Chi Minh Center No.1, adopted by Ho Chi Minh Center No.2 in March 2017, and Ho Chi Minh Center No.3 in June 2019. With roughly 2,750 members and a pair of,600 workstations, transcosmos Vietnam now gives a variety of companies together with contact facilities, BPO, digital advertising and engineering companies for the Vietnam native market, in addition to non-voice buyer help, web site growth and operations companies to the Japanese market.

With the brand new management, transcosmos Vietnam will reinforce its offshore service supply framework concentrating on the Japanese market. transcosmos Vietnam has been providing non-voice help companies in Japanese since its basis. Today, the corporate has as many as 300 Japanese-speaking members serving varied purchasers, with a concentrate on the manufacturing and telecommunications industries. In 2024, transcosmos will additional increase its Vietnamese business, constructing on its confirmed operational report out there.

For the native Vietnamese market, transcosmos Vietnam gives a variety of companies going past conventional contact heart companies together with belief & security – on-line content material monitoring, screening, and so on. – telesales, outbound companies, and extra. From 2024, transcosmos Vietnam will concentrate on BI (business intelligence) and tech options companies resembling bot and AI.

With its operations facilities in Vietnam, the Philippines, Thailand, Malaysia and Indonesia, transcosmos delivers a sequence of companies for every native market within the ASEAN area, together with contact facilities, digital advertising and e-commerce one-stop companies. With the purpose of helping many extra purchasers in providing larger CX to their prospects, transcosmos will proceed to supply a various vary of companies that assist not solely native corporations, but additionally worldwide companies getting into the native markets, increase gross sales and optimize prices.

* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and different nations.
* Other firm names and services or products names used listed below are emblems or registered emblems of respective corporations.