Verint Open CCaaS Platform Secures Top Honor for

NEW DELHI, India, April 10, 2024 – Verint®, The Customer Engagement Company®, introduced at this time that its Open Contact Center as a Service (CCaaS) Platform was named winner within the “Best Use of AI” class on the 2024 CX Awards. Verint Intelligent Virtual Assistant (IVA) was additionally acknowledged with a “extremely counseled” distinction within the “Best Conversational Intelligence Solution” class. These accolades underscore Verint’s place as a market chief in leveraging synthetic intelligence (AI) to extend buyer expertise (CX) automation.

CX hosted the CX Awards the place groundbreaking improvements and achievements in buyer expertise are celebrated worldwide. The panel of 16 judges was made up of prestigious trade specialists and analysts. Judging was based mostly on a corporation’s skill to display innovation, improved expertise, and execution.

Launched in June 2023, Verint Open CCaaS Platform permits organizations to modernize contact middle operations at their very own tempo whereas leveraging AI to drive CX automation. By utilizing AI-powered automation to decrease prices whereas concurrently elevating CX, manufacturers can expertise vital ROI. The Verint CCaaS Open Platform makes it attainable to realize best-in-class contact middle operations with out requiring a whole overhaul of present know-how. The method additionally enhances agent and buyer experiences by unifying engagement knowledge, making certain steady AI coaching, and augmenting the human workforce with specialised AI-powered bots.

An integral part of the Verint CCaaS Platform, Verint IVA was additionally awarded the “extremely counseled” designation within the “Best Conversational Intelligence Solution” class. Powered by an enormous pure language understanding library containing over 90,000 intents, Verint IVA transcends primary Q&A interactions to ship actionable responses throughout a number of channels. With the power to function in over 40 languages, Verint IVA proactively aids clients by providing guided options, captures helpful insights, and seamlessly transitions interactions to dwell brokers.

“Verint’s distinctive options and capabilities within the ‘Best Use of AI’ has helped push the class ahead, and we’re thrilled to see their accomplishments acknowledged at CX Awards 2024,” stated Charlie Mitchell, senior editor at CX Today and host of the awards.

“We are honored to be among the many many prestigious winners of the CX Awards,” says Verint’s David Singer, international vp, go-to-market technique. “This acknowledgment highlights our dedication to innovation in buyer engagement and underscores the tangible advantages our IVA and Open CCaaS Platform convey to companies worldwide. We stay devoted to driving ahead the capabilities of AI in elevating buyer experiences.”