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  • Genesys launches AI for supervisors to enhance efficiency, employee performance and customer experiences – CRN

    Genesys launches AI for supervisors to enhance efficiency, employee performance and customer experiences – CRN

    Olivier Jouve

    Genesys announced a suite of Genesys Cloud AI capabilities designed to empower supervisors. These innovations help organisations navigate the future of work both within and beyond the contact centre. As enterprises worldwide are looking for efficiency and scale, Genesys is enabling organisations to expand automation and augment employee performance for improved customer experiences, operational productivity and business impact.

    With Genesys Cloud Supervisor Copilot and Genesys Cloud Virtual Supervisor, organisations can automate routine tasks and provide managers the support and insights to accelerate speed, improve work quality and increase overall effectiveness. The capabilities offer organisations real-time assistance to analyse data, train employees, oversee processes and handle critical business operations.

    Genesys estimates that it’s possible to see a 40% reduction in quality evaluation time, 25% reduction in multilingual evaluations and 38% decrease in quality management administrative costs through utilisation of these Genesys Cloud AI capabilities for supervisors, providing an opportunity for significant operational gains.

    According to a recent Genesys report, 46% of customer experience (CX) leaders surveyed said that improving the employee experience through AI technology like copilots is an initiative they plan to implement within the next two years. eir, Ireland’s largest telecommunications company, is already driving ROI from this technology. 

    “Genesys Cloud has enhanced our customer engagement, with AI capabilities like Copilots for agents playing a key role in helping us improve efficiency and service quality. The result of our AI transformation with Genesys Cloud: a 63% boost in our customer effort score, a 60-second drop in handle time, a 5% rise in sales conversations, and our multi-year partnership projected to bring significant added value over three years,” said John Connors, director of business transformation at eir. “Supervisor Copilot and Virtual Supervisor are the next AI game-changers, which we anticipate will continue to help us elevate our operational agility and workforce for stronger customer experiences.” 

    Augmenting performance for greater impact with supervisor Copilot

    Supervisor Copilot, the latest addition to the Genesys Cloud Copilot suite, builds on last year’s launch of Genesys Cloud Agent Copilot to streamline contact centre operations. These AI-driven copilots reduce manual workloads, uncover insights and enhance business outcomes.

    Acting as a sidekick for managers, Supervisor Copilot provides prescriptive support for quality assurance, compliance and coaching. Powered by generative AI, it automatically summarises interactions, allowing supervisors to quickly review and make informed decisions. With advanced quality and conversational intelligence, Supervisor Copilot strengthens compliance and effectiveness across both human and AI-led interactions, sharing context, identifying issues and uncovering opportunities to improve the customer experience.

    Automating tasks for greater productivity with virtual supervisor

    Using large language models, Virtual Supervisor enables managers to automatically populate evaluation templates from an interaction, saving time, increasing efficiency and ensuring comprehensive review capabilities. This automation gives managers deeper visibility into agent performance, behaviours and skills through structured insights that inform decision-making.

    Managers configure the level of automation and oversight, including the criteria assessed and whether to accept its recommendations, ensuring that Virtual Supervisor aligns with organisational policies, regulatory requirements and operational goals. This enables managers to move beyond limited quality control to drive performance at scale.

    Available as optional configurations in Genesys Cloud, organisations can choose to start using Supervisor Copilot and Virtual Supervisor now. The capabilities work seamlessly with all native Genesys Cloud offerings, including conversational AI, event data and journey management, to deliver more contextual customer engagement. By continuously sharing data across both human and AI-led interactions, these innovations don’t just improve independently; they get better together over time, delivering greater business value.

     Genesys Cloud AI capabilities for supervisors already powers a variety of use cases with more coming in the future. A few examples of how organisation can leverage these capabilities include:

     AI translate: Supervisors don’t need to be multilingual to make an impact. AI translates interaction details, including full transcriptions and summaries, across more than 70 languages for easy analysis and rich context.

    • AI summary: AI summary helps streamline interaction reviews by automatically transforming conversation data into clear, concise, and actionable summaries. By contextualising details, it captures key points and essential insights from both customers and agents. This generative AI capability enhances workflows, reduces review time and enables faster, more informed decision-making.
    • AI scoring: AI scoring can help managers automate quality evaluations, providing faster, less biased and more consistent assessments. AI scoring reviews every interaction, flagging those that need attention and eliminating the limitations of manual sampling, helping supervisors improve efficiency and performance improvements.

     “As organisations navigate the future of AI, Genesys Cloud can help them stay ahead by augmenting human potential with deeper insights and automation,” said Olivier Jouve, chief product officer at Genesys. “Through our suite of AI for supervisors, we’re enhancing customer experiences and redefining how work gets done. With real-time intelligence and greater efficiency, organisations gain macro-level understanding for strategic management and micro-level precision to improve interactions so they can accelerate business value and operational excellence at scale.”

  • Gartner predicts over 20% of workplace apps will use AI-driven personalisation algorithms for adaptive worker experiences by 2028 – CRN

    Gartner predicts over 20% of workplace apps will use AI-driven personalisation algorithms for adaptive worker experiences by 2028 – CRN

    By 2028, more than 20% of digital workplace applications will use AI-driven personalisation algorithms to generate adaptive experiences for the worker, according to Gartner, Inc.

    Digital workers satisfied with work applications are nearly three times more likely to report being much more productive compared with those who are not satisfied. Yet, a Gartner survey of 5,141 employees conducted from April through July of 2024 found that only 23% of digital workers are completely satisfied with their work applications in 2024, down from 30% in 2022.

    “The apps used for work should feel as intuitive and empowering as the most popular consumer apps,” said Tori Paulman, VP Analyst at Gartner. “That’s exactly what employees are craving—a seamless, personalised, and omnichannel digital experience that mirrors the ease and consistency of mainstream consumer applications.

    “Yet, over the past ten years, the gap between consumer and enterprise app experiences has widened. Many work applications remain isolated, inconsistent, and rigid, leaving much to be desired in terms of user experience,” said Paulman.

    To enhance workplace applications and bridge the gap with consumer-like experiences, technology leaders should take five direct actions:

    • Implement best practices: Focus on AI-driven personalisation within workplace applications. These tools should analyse workstyles to provide personalised insights, prioritise tasks, and automate workflows, all tailored to enhance each employee’s productivity.
    • Ensure transparency: Clearly communicate how digital workplace algorithms function and adhere to ethical guidelines. Detail the decision-making processes and implement strong data privacy and security measures to protect employee information and build trust.
    • Prioritise key outcomes: Identify critical business goals, such as improving customer service first-call resolution. Determine which employee roles will benefit most from AI-driven personalisation and explore how adaptive user experiences can reduce friction and boost productivity.
    • Define clear requirements: During vendor selection, prioritise applications that feature AI-driven adaptive user interfaces, personalised task management, and designs centred around the employee experience to ensure intuitive and effective tools.
    • Monitor and adapt: Regularly assess the effectiveness of AI-driven personalisation. Collect employee feedback and make continuous improvements to ensure these tools align with evolving employee needs and organisational objectives.

    “In the realm of digital workplace applications, these algorithms can be game-changers for productivity by understanding and observing workers’ behaviour, preferences, and past interactions to provide crafted recommendations,” said Paulman. “The power of these algorithms brings valuable insights to the surface, streamlines information, prioritises tasks for workers, and even automates workflows to save time and make core work easier.”

  • Mahashivratri: The Divine Night Livestream on JioHotstar Attracts Over 3.9 Crore Views, Reinforcing the Future of Digital-First Cultural Experiences

    Mahashivratri: The Divine Night Livestream on JioHotstar Attracts Over 3.9 Crore Views, Reinforcing the Future of Digital-First Cultural Experiences

    The 15-hour live stream of Mahashivratri: The Divine Night attracted 3.9 crore views and clocked 21.8 crore minutes of watch time.

    mahashivratri 2025, kumbh mela, jiohtstar,

    March 3rd 2025; National: JioHotstar has reimagined the way India experiences tradition with Mahashivratri: The Divine Night, a groundbreaking 15-hour live stream that seamlessly integrated faith, spirituality, culture and technology at an unprecedented scale. With over 3.9 crore views and an astounding 21.8 crore minutes of watch time from the livestream, the digital journey heralded a landmark moment in the evolution of cultural storytelling. At its core was the deepest shared human emotion, devotion – which united millions in a collective celebration of Lord Shiva and Goddess Parvati, reinforcing JioHotstar’s role in elevating shared cultural moments through live experiences.

    Streaming the Sacred: A Multi-Dimensional Experience
    Bringing together the timeless and the cutting-edge, JioHotstar’s multi-stream format offered a seamless experience, immersing audiences in devotion like never before. Multiple LIVE feeds from the sacred Jyotirlingas transported audiences into the heart of 20+ divine aartis and grand processions while night-time meditations and stirring cultural tributes elevated the spectacle.

    Mahashivratri livestream

    More than just a stream, the live event on the platform constituted 10+ live, concurrent streams allowing users to effortlessly switch between different facets of devotion, spirituality, mythology, culture, rituals, and community engagement:

    • Sacred Rituals: 20+ Live aartis from revered Jyotirlingas allowed devotees to partake in sacred moments of worship from the comfort of their homes. 
    • Spirituality: Dedicated live feeds from the Isha Yoga Centre in Coimbatore and Art of Living International Centre were available as part of the Mahashivratri Livestream on JioHotstar.  Sadhguru delivered spiritual discourses in the presence of Mr Amit Shah, Honorable Minister for Home Affairs of India. Transformational meditations by Sri Sri Ravi Shankar lent a personal and intimate touch to the night-long festivities 
    • Musical Dedications: Soul-stirring performances by singer/composer Sona Mohapatra and rapper Narci resonated deeply with audiences, infusing the night with reverence and artistic expression. Cultural performances from events hosted by Isha Foundation and Art of Living Centre also added to the immersive nature of the night. 
    • Mythology: An exclusive three-hour curated stream of Devo Ke Dev…Mahadev brought to life the divine union of Lord Shiva and Goddess Parvati, underscoring the storytelling legacy of the platform.
    • Personal Devotion: Heartfelt stories of faith from Shiv Bhakts fostered an emotional connection, reiterating the universality of devotion. 

    Mahashivratri Digital Viewers

    Interactivity: From Passive Viewing to Active Participation
    Beyond the viewing experience, Mahashivratri: The Divine Night became a participatory cultural moment. Multi-feed switching allowed users to curate their own journey through devotion, choosing between live temple feeds, spiritual discourses, or musical performances. Real-time chants, virtual offerings, trivia, and live chats deepened engagement, while the Ask the Experts segment enabled users to have their Mahashivratri-related queries answered, making the experience more inclusive and interactive.

    Elaborating on the success, Sanjog Gupta, CEO-Sports at JioStar said “JioHotstar is redefining the paradigm of live-streaming by universalising access and scaling up shared moments of togetherness. The livestream of Mahashivratri: The Divine Night proved that technology can elevate our collective and deeply personal experience of faith by making it more immersive. We feel blessed that we could elevate this sacred occasion for millions and believe this is just the beginning. As we push the boundaries of live experiences across faith, culture, sports and entertainment, JioHotstar remains committed to ensuring audiences don’t just watch, but truly live moments of shared emotions.” 

    Infinite Possibilities for Brands in Live Experiences
    Brand partners like JK Super Cement, Country Delight, Nirma Advanced Detergent, and Hamilton Sciences (Brand: Denver) leveraged JioHotstar’s context-driven ad formats and immersive sponsorship integrations, demonstrating the potential of live-streamed cultural events as high-engagement, high-impact platforms for storytelling and brand connect.

    With Mahashivratri: The Divine Night, JioHotstar has unlocked a new dimension in live cultural entertainment, proving that when tradition meets technology, infinite possibilities emerge.

    ***

    About JioHotstar
    JioHotstar is one of India’s leading streaming platforms, formed through the coming together of JioCinema and Disney+ Hotstar. With an unparalleled content catalog, innovative technology, and a commitment to accessibility, JioHotstar aims to redefine entertainment for everyone across India.

  • Discover Bespoke Wedding Experiences at Courtyard by Marriott Pune Chakan

    PUNE: Weddings are extraordinary milestones, uniting families, celebrating love, and honoring cherished traditions. The choice of venue plays a pivotal role in crafting these moments, creating the perfect backdrop for memories that last a lifetime. Whether it’s an intimate gathering or a grand celebration, the right setting ensures joy, comfort, and togetherness.

    For couples planning their weddings between December 1, 2024, and January 15, 2025, Courtyard by Marriott Pune Chakan presents a thoughtful blend of tradition and modern luxury with ten unique inclusions to make every moment unforgettable. The hotel extends its signature hospitality by offering two complimentary suites for the bride’s and groom’s families for two nights, ensuring unmatched comfort throughout the celebrations. The couple is treated to a dedicated suite on their wedding night, complete with sparkling wine and a special chocolate amenity, providing an indulgent retreat after the festivities.

    To further commemorate the special union, the hotel offers a complimentary stay during the couple’s anniversary month, including breakfast on a weekend, evoking nostalgia and celebrating the journey together (blackout dates apply). Pre-wedding arrangements are thoughtfully catered to with a complimentary wash-and-change room for pre-wedding shoots on weekends and a chauffeur-driven car service for two days, adding ease and convenience to the preparations. Guests are welcomed warmly with the hotel’s signature “Shaadi Ka Ladoo” in their rooms, a sweet blend of tradition and hospitality.

    Culinary experiences at Courtyard by Marriott Pune Chakan add another layer of delight. A chef-crafted two-layer wedding cake becomes a centerpiece of the celebrations, while a traditional Sajjan Goth for 15 guests during the wedding lunch honors heritage and brings families together. Guests can also enjoy a 15% discount on food and beverages, ensuring each dining experience is as memorable as the occasion.

    For moments of relaxation amidst the festivities, the hotel’s Nilaya Spa offers a 15% discount on its services, providing an indulgent escape for the couple and their families. Adding to the seamless experience, a dedicated team ensures that every detail of the celebration is executed flawlessly, allowing families and couples to focus on what truly matters—cherishing time together.

    These thoughtful inclusions reflect the hotel’s dedication to creating a stress-free and memorable celebration, allowing families and couples to focus on what matters most cherishing their time together. Courtyard by Marriott Pune Chakan provides a balance of luxury and care, making every moment of the wedding experience truly unforgettable.

  • The privacy-personalization paradox: How financial services companies can use data responsibly to improve customer experiences

    icon of a clockBy:

    Growing digitization across the financial services sector has led to a proliferation of data that can be used to personalize customer experiences. In the banking sector alone, Statista forecasts the number of U.S. digital banking users will reach 216.8 million by 2025.

    This is highly useful for financial services companies, as more and more customers are demanding tailored experiences across omnichannel touchpoints. Over half (54%) of U.S. consumers want personalization from their financial services provider, and the same survey found that 48% would give their financial services provider access to more data if they knew it would result in a better customer experience.

    However, while data can help provide visibility into how consumers are interacting with financial services, it can also increase risk if not secured properly. Companies need a comprehensive data security solution that allows them to leverage insights with confidence while still protecting customer privacy and complying with federal and industry regulations.

    Key challenges impacting data security for financial services today

    According to Imperva, financial services accounted for 28% of all cyber attacks in 2023 — making it the most targeted sector by cyber criminals. This is largely due to the valuable consumer and financial data these companies hold.

    Cyber attacks can be costly, both from a financial and productivity perspective. The average data breach costs $4.88 million, and 70% of organizations report significant or very significant disruption to business operations due to a breach. Organizations also have to consider the impact that a data breach can have on their reputation.

    An Ernst & Young survey found that confidence in how a financial organization protects customer data is the leading driver of financial trust — even above the quality of an organization’s products and services. The same survey found that 37% of consumers consider a FinTech firm their most trusted financial brand, compared to 33% of consumers who name banks and 12% who name wealth management firms.

    In response to the rise in high-profile attacks, government and other regulatory entities have increased compliance pressure on the financial services sector. For example, the U.S. Securities and Exchange Commission (SEC) recently announced amendments to Regulation S-P that tighten the rules around data breach disclosures. Under these new amendments, financial institutions must establish a written incident response program that includes measures to detect, respond to and recover from the unauthorized access or use of customer information. If a breach occurs, companies must notify the affected parties within 30 days.

    If organizations are to continue leveraging insights to deliver more personalized customer experiences, they need a better way to secure data wherever it lives.

    Protect customer data at the device level with deep data insights

    One area of data security for financial services companies to consider is at the device level. Financial institutions are increasingly providing employees with mobile devices to attract and retain top talent. Known as a choose-your-own-device (CYOD) program, this model also frees employees to interact with customers from anywhere—whether in the field as an insurance claims adjuster or on the floor of a branch bank.

    However, employee devices like smartphones and tablets represent a significant risk area for financial services companies if not properly secured. More than half (54%) of organizations have experienced a data breach due to unauthorized access to enterprise-owned mobile devices. To combat this risk, internal security teams must go beyond mobile device management (MDM) to understand how employee devices—as well as the applications and data that live on those devices—are being used.

    By layering tools for device operational data collection and analysis on top of their existing device or endpoint management solutions, financial institutions can uncover valuable insights for improving the management, productivity and lifecycle of employee devices. For example, security teams can track vulnerabilities across different device models in the fleet to understand which devices are at risk and which are protected by security patches. Teams can also gain visibility into whether a device has ever installed unauthorized software; view activity logs to monitor user behavior; set up email alerts that are triggered when a device meets certain conditions set by IT; and track the last-known locations of devices in the event they are lost or become inactive while in the field.

    Ultimately, financial services organizations must align with growing customer demand for personalized digital services. Combining robust device management with a comprehensive business intelligence solution delivers multilayered protection for critical customer and financial data while also enabling employees to meet customers wherever they are.

    To learn more about how Samsung can help enhance customer and employee experiences with secure mobile devices, visit our financial services solutions page.

  • HGS Unveils AI Hub in Manila: Revolutionizing Digital Experiences for Clients

    MUMBAI: Hinduja Global Solutions (HGS) (listed on BSE & NSE), a leading provider of solutions in digital experience, business process management (BPM), and digital media services, today launched a state-of-the-art ‘HGS AI Hub’ in Manila, Philippines to boost digital experience for its clients. This hub will serve as an interactive space where clients, partners, and employees can leverage advanced technologies to co-create digital solutions.

    The HGS AI Hub is a unique facility in the Philippines, offering an immersive experience with digital technologies such as automation, analytics, AI, virtual reality, visual AI, and speech AI, all under one roof. Clients can interact with various technologies in real time, providing an ideal setting for leveraging design thinking techniques to reimagine customer experience and develop practical solutions.

    The HGS AI Hub was inaugurated by distinguished dignitaries, including His Excellency Harsh Kumar Jain, Ambassador of India to the Republic of Philippines; Partha DeSarkar, Group CEO – HGS; Pushkar Misra, President and CEO – HGS APAC; Mon Ibrahim, Executive Member National Innovation Council Philippines, and other senior HGS leaders.

    His Excellency, Harsh Kumar Jain, Ambassador of India to the Republic of Philippines added, “I’m delighted to attend the inauguration of the HGS AI Hub in Manila – a testament to the city’s growing global business prominence. HGS has been a major contributor to the Philippines’ BPO industry providing jobs as well as driving innovation. Manila’s vibrant energy and talent pool make it the ideal location for HGS’ success. I commend them for their dedication to fostering a positive impact on the business landscape by leveraging technology solutions.”

    Pushkar Misra, President & CEO, of HGS APAC, said, “Innovation is more than just a new idea; it’s the courage to challenge the status quo and the drive to find better ways of doing things. Our AI Hub in Manila is a testament to this commitment. With this hub, we aim to bring together the best people from across HGS to develop innovative solutions that champion every moment for our clients. The hub is fully equipped to offer technology-led solutions that meet current needs and pave the way for future customer experience journeys.”

    The hub will showcase platforms such as HGS Agent X, Computer Vision, Speech and Text Analytics, Robotic Automation, and web development capabilities, along with leading-edge partner products.

  • Leveraging mobile tech for retail to create memorable customer experiences

    icon of a clockBy:

    With the rise of technology, today’s customers are knowledgeable, tech-savvy and have high expectations for personalized, seamless experiences. They are becoming empowered consumers, making the retail landscape more competitive than ever as retailers fight to keep up with expectations.

    Customers today demand convenience, speed and personalization across their omnichannel interactions. Empowered customers expect more than transactions from retailers; they require meaningful, value-adding engagements. In fact, 70% of consumers expect retailers to offer the same level of personal service across physical stores, online and mobile devices. Retailers meeting these expectations will be rewarded: Personalized experiences increase the odds of shoppers buying from a company by 80%.

    Retailers need to improve retail customer experience (CX) to attract and retain customers. By embracing mobile tech for retail, associates can have authentic, knowledgeable engagements with customers and leave a lasting positive impression.

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    Common CX pain points and how mobile tech for retail solves them

    Historically, customers shopping in stores have faced frustrations such as out-of-stock items, difficulty finding assistance and long lines for checking out. These pain points leave a negative impression on customers, but mobile tech for retail can help solve many common CX pain points, including:

    1. Inventory management: It’s difficult to answer customers’ inventory questions and keep shelves well-stocked without real-time inventory data on hand. With mobile devices, retail associates can quickly help customers find what they need. For example, Galaxy XCover6 Pro can integrate seamlessly with inventory management systems, and its rugged design and long battery life are built for a demanding work environment.
    2. Customer assistance: Retail associates need to be able to focus on the customer, not the technology. Wearables like the latest Galaxy Buds3 and Galaxy Watch7 enable employees to communicate seamlessly without having to hold a mobile device. Improved communication means that workers can help customers faster, providing better service.
    3. Checkout experiences: Mobile point-of-sale (mPOS) systems reduce wait times and allow for quicker, more efficient transactions. Galaxy S24 Series offers flexible devices that can be turned into barcode scanners, enabling employees to assist more customers and reduce wait times.

    Mobile retail technology has evolved to better meet customer needs, and it’s more powerful and versatile than ever. From smartphones to wearables, these devices are transforming how retail workers engage with customers, manage inventory, and streamline operations.

    How technology solutions for CX create better experiences

    Not only are consumers more likely to abandon a brand after a negative customer experience, but, according to Deloitte, they’re also 140% more likely to return after a positive one. To create a memorable CX in retail, technology solutions for CX need to do more than solve pain points. They must elevate the overall experience. Here are a few ways retailers are leveraging mobile tech to improve customers’ shopping experiences:

    1. Support customer education: With mobile devices in hand, associates can provide customers with detailed product information, tutorials and reviews, increasing customers’ knowledge and confidence in their purchases. In fact, helping a customer realize something new about their needs or their own goals makes them 1.73 times more likely to buy.
    2. Extend the experience: If a retailer is going to create a memorable experience, the customer journey must extend beyond the time of purchase. Technology solutions for CX allow retailers to stay connected with customers through personalized follow-up messages, loyalty programs and exclusive offers.
    3. Prioritize value over volume: Modern consumers want more than a transaction; they want retailers to provide a meaningful experience. Mobile technology enables retailers to offer personalized recommendations and tailored promotions, making customers feel valued and understood.

    Mobile retail technology pitfalls

    Here are some pitfalls retailers face when adopting retail solutions and how to avoid them.

    Relying too much on technology

    Too often, organizations’ operational efficiency and automation strategy drive transformations while their CX strategy takes a back seat, which makes it too easy to lose sight of the customer. For technology to truly enhance CX, it should not replace human interaction. Striking a balance between technology and sales associates’ personal touch is crucial.

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    Retailers should start with a human-first approach and use technology to enable assistive selling, which is the future of retail. By equipping retail associates with Samsung devices, including Galaxy S24 Series, Galaxy XCover6 Pro, and Samsung wearables, retailers significantly enhance their ability to deliver knowledgeable and customer-centric interactions, supporting mobile-enabled assistive selling.

    Overcomplicating retail associates’ lives

    Technology should empower retail associates to better serve customers and strengthen connections. Unfortunately, some devices are bulky and heavy, making it hard for associates to carry them around and leaving them either without a device or stuck at a station. Devices can also require significant training, requiring additional time to get up and running and putting a mental burden on retail associates.

    Mobile and wearable technology from Samsung, like Galaxy S24 Series, Galaxy XCover6 Pro, Galaxy Buds3 and Galaxy Watch7, are slimmer, lighter and more user-friendly. With these devices, associates can move freely around the store, equipped with all the information they need right at their fingertips. This seamless integration of mobility and accessibility ensures that retail associates can provide knowledgeable, personalized and uninterrupted service, keeping the customer at the forefront of every interaction.

    Introducing security risks

    While mobile technology offers numerous opportunities to improve retail customer experience, it also introduces potential security risks that retailers must address. To maintain trust and comply with regulatory requirements, retailers need robust security to protect sensitive customer data.

    Samsung Galaxy phones and several other Samsung devices, including tablets and smartwatches, come equipped with Samsung Knox, a defense-grade security platform that provides end-to-end encryption. Knox ensures that all sensitive data, whether stored on the device or in transit, is protected from unauthorized access. Galaxy S24 Series and Galaxy XCover6 Pro also offer biometric security features like facial recognition and fingerprint scanning.

    Crafting memorable CX with mobile tech for retail

    If a retailer is going to improve retail customer experiences, its goal needs to be more than just keeping up with trends. Technology solutions for CX can garner the greatest results when they are used to create engaging, informative and efficient experiences that stand out in the competitive retail landscape. After such an experience, 44% of consumers say they will likely become repeat buyers.

    If you’re not currently an Android or Galaxy user, make sure to try Galaxy for Work on your current device today. And explore how Samsung’s retail mobile technology provides the tools needed to deliver the meaningful experiences today’s consumers expect.

  • Redefining Immersive Experiences: Innovations in Mixed Reality Operating Systems

    Mixed Reality

    In an ever-evolving technological landscape, Mixed Reality (MR) is emerging as a frontier for merging digital and physical realms. Somit Bhattacharya, an expert in this field, explores the intricate architecture and the innovations that drive MR Operating Systems in his latest research. The article delves into key technological advancements that enhance the reliability, performance, and security of MR systems, which are becoming increasingly pivotal across diverse industries.

    The Backbone of Immersive Experiences: Sensor Integration

    Sensor integration is a crucial component of MR systems, utilizing cameras, depth sensors, and inertial measurement units (IMUs) to merge digital overlays with the real world. Precise calibration ensures seamless interaction, with cameras capturing visual input and IMUs tracking orientation for stability. The real innovation lies in sensor fusion algorithms, which process data and manage challenges like lighting changes and rapid movement. These advancements enhance MR systems’ reliability, delivering immersive, responsive environments under varied conditions.

    Rendering Engine: The Heart of Visual Reality

    The rendering engine is central to the visual experience in MR systems, with breakthroughs like low-latency processing (asynchronous timewarp) reducing motion-to-photon delays to prevent disorientation. The engine’s ability to handle dynamic resolution scaling, shadow casting, and reflections enhances visual realism, allowing digital objects to blend seamlessly into the real world. Efficient GPU resource management further ensures that complex scenes are rendered smoothly without performance loss, making the system adaptable to varying application demands.

    Spatial Computing Framework: Mapping the Physical World

    MR systems rely on spatial computing frameworks to map and understand physical surroundings. Innovations in SLAM (Simultaneous Localization and Mapping) algorithms have improved spatial awareness, even in dynamic environments or across multiple sessions. This allows virtual objects to be accurately anchored in the real world. Workers can now access real-time data overlays in industries, boosting productivity and reducing errors. Additionally, MR systems support multi-user interactions, enabling shared experiences within the same virtual environment.

    Enhancing Interactions: Input Processing Systems

    Natural, intuitive interaction with virtual objects is essential for a positive MR user experience. Recent advancements in input processing include highly accurate gesture recognition systems, allowing seamless manipulation of virtual objects. Machine learning further enhances this capability. Voice recognition has also improved, enabling hands-free control with natural language processing that understands commands across accents and noisy environments. These innovations continue to enhance the accessibility and usability of MR technology in various applications.

    Performance Optimization: Latency Management and Resource Allocation

    Minimizing latency is crucial for a seamless MR experience. Predictive tracking algorithms, which anticipate user movements using historical data, help reduce perceived latency, allowing frames to be rendered before movement occurs. Efficient resource allocation between the CPU and GPU enables dynamic adjustments to varying workloads. For instance, more GPU power is allocated when rendering complex virtual environments, without affecting other processes. These strategies have greatly enhanced the performance and scalability of MR systems.

    Securing the Digital Frontier: Enhancements in Security and Privacy

    As MR systems become vital in sectors like healthcare, ensuring security is essential. Recent advancements in encryption protect sensitive sensor data and user inputs, while secure boot processes and real-time integrity checks guard against threats. Additionally, MR systems now feature biometric authentication methods, such as iris scanning and 3D face recognition, enhancing access security. Combined with context-aware access controls, these innovations ensure that sensitive data remains secure, offering users a personalized and protected experience.

    In conclusion, innovations in MR Operating Systems are unlocking immense potential, with advancements in sensor integration, rendering engines, spatial computing, and security making MR systems more immersive and reliable. Somit Bhattacharya’s research emphasizes how these developments are shaping the future of human-computer interaction, enabling seamless integration of MR technologies into daily and professional life, and offering vast opportunities to transform engagement with both the digital and physical worlds.

  • AI-Powered Digital Payments: Transforming Travel, Hospitality, and Retail Experiences

    Digital Payments

    In today’s fast-evolving digital landscape, artificial intelligence (AI) is rapidly transforming digital payment systems and reshaping industries.  Sowmyanarayanan Soundararajan Guru, an expert in this field, has made significant contributions through extensive research, analyzing how AI innovations are revolutionizing sectors like travel, hospitality, and retail. His work highlights the potential of technologies such as machine learning, natural language processing, and predictive analytics to enhance operational efficiency, improve customer experiences, and deliver personalized services across these industries.

    Scalability and Personalization in Travel and Hospitality

    AI’s ability to handle vast amounts of data has made it indispensable in the travel and hospitality industry. With machine learning algorithms, companies can offer personalized travel recommendations, tailoring experiences based on individual preferences, past behaviors, and market trends. Dynamic pricing models further enhance the customer experience by adjusting rates in real-time to match demand fluctuations. This not only optimizes revenue but also offers travelers a more customized booking experience.

    AI extends beyond bookings, with natural language processing (NLP) powering chatbots and virtual assistants to provide 24/7 support for inquiries and travel planning. This reduces the need for human agents, improving efficiency and reducing costs while maintaining customer satisfaction.

    AI also significantly impacts fraud detection, analyzing large volumes of transactional data to identify suspicious activities in real-time, ensuring secure payment processing, and protecting sensitive financial data during online bookings.

    Revolutionizing Retail with AI-Driven Payments

    The retail sector has experienced significant advancements with AI-powered digital payments, particularly through predictive analytics. This innovation helps optimize inventory management, demand forecasting, and customer engagement by analyzing past transactions and consumer behavior. These insights enable retailers to personalize product recommendations, enhance the shopping experience, and ensure product availability, driving sales growth.

    NLP-powered chatbots further elevate customer service by providing real-time support for product inquiries and digital payments, making the shopping process more efficient and user-friendly. Additionally, AI-driven fraud detection tools offer enhanced security by identifying and mitigating risks in real-time, helping retailers protect both customers and themselves from potential financial losses.

    Ethical Challenges and Data Privacy

    Although AI offers clear benefits in digital payments, challenges like data privacy and algorithmic bias must be tackled. AI systems depend on large datasets, raising concerns about the secure and ethical use of personal information. Regulations like the GDPR ensure businesses protect user data and maintain transparency.

    Algorithmic bias is another significant issue, as AI models can unintentionally reinforce biases from historical data, leading to unfair outcomes for certain groups. To prevent this, businesses must use diverse datasets and continuously monitor AI systems. Prioritizing responsible innovation by following ethical guidelines and regulatory standards is essential to maintain public trust.

    Opportunities for Growth and Future Innovation

    As AI technologies advance, the potential for innovation in digital payments continues to grow. AI’s ability to automate tasks, improve security, and personalize services allows businesses to stand out in the competitive digital economy. AI-powered credit scoring models can help financial institutions better assess creditworthiness, providing greater access to underbanked populations and fostering financial inclusion.

    In sectors like retail and travel, AI-driven dynamic pricing and personalized marketing optimize revenue streams and enhance customer experiences. Companies that invest in AI-powered digital payment systems will not only remain competitive but also unlock new opportunities for growth and innovation.

    In conclusion, AI is transforming digital payments in industries like travel, hospitality, and retail by improving efficiency, personalization, and security. Technologies such as machine learning, NLP, and predictive analytics drive this change, though challenges like data privacy and algorithmic bias require attention to maintain trust. As Sowmyanarayanan Soundararajan Guru’s research shows, responsible AI practices will enable businesses to harness the full potential of AI-powered digital payments, fostering growth and long-term success.

  • 5 Display Companies Delivering Next-Level Visual Experiences

    Experience next-level visible brilliance with the highest 5 show firms main the business. These revolutionary corporations are on the forefront of revolutionising visible experiences with cutting-edge expertise and unmatched high quality. From vibrant colors to gorgeous readability, these firms are setting new requirements in show excellence. Each of those firms boasts a novel mix of analysis, growth, and manufacturing prowess, making certain that their merchandise ship distinctive efficiency and reliability. With a deal with innovation and buyer satisfaction, they constantly push the boundaries of what’s potential on the planet of shows. Whether you’re on the lookout for large-scale industrial shows or immersive client leisure options, these high 5 firms have you ever lined. With a worldwide presence and a dedication to excellence, they’re shaping the way forward for visible expertise and redefining how we expertise the world round us.

    1. Aet Display

    AET Displays Limited Co., Ltd., established in 2015, is a outstanding high-tech enterprise affiliated with the Guangdong Group. Recognized because the “LED Micro Display and Control Engineering Technology Research Center of Guangdong Province” by the Guangdong Provincial Department of Science and Technology, AET specialises within the analysis, growth, manufacturing, gross sales, and repair of Mini/Micro LED expertise. AET stands out as a complete enterprise integrating semiconductor supplies, core chips, mild sources, high-density provider boards, drive IC, and picture processing. Backed by strong core expertise, a high-quality provide chain, and superior manufacturing capabilities, AET is spearheading the creation of the UHD LED show ecosystem. With expansive assist from the GD Guangda Group, AET has advanced right into a key business participant, boasting cutting-edge options and amenities reminiscent of in depth clear room manufacturing area, main R&D centres, and state-of-the-art sensible manufacturing workshops. Committed to innovation, AET collaborates carefully with esteemed analysis establishments globally to pioneer lighter, slimmer, and extra dependable LED show options. Customer satisfaction stays paramount, driving AET to ship top-notch merchandise, well timed deliveries, and distinctive worth to end-users worldwide.

    (*5*)

    2. Absen Display

    Absen, established in 2001, has change into the head of LED show expertise worldwide, famend for its steadfast pursuit of excellence. Serving a large spectrum of functions from Commercial Display to Virtual Production, Absen affords bespoke LED options crafted to satisfy various wants and visions. With an unwavering dedication to innovation and progress, Absen has solidified its standing because the foremost Chinese producer of LED shows for a powerful 12 consecutive years, a testomony to its dedication to delivering unrivalled high quality and efficiency in each product. Spanning throughout 140 nations, Absen’s world presence is plain. Its screens adorn iconic locales and occasions worldwide, from NBA video games to FIFA World Cups and Times Square. Whether enhancing company environments, retail areas, or reside occasions, Absen’s LED shows captivate audiences with breathtaking visuals and unwavering reliability, incomes the belief of main manufacturers, integration companions, and rental firms worldwide.

    Absen Display

    3. Pixel Led

    Pixel LED, established in 2014, has emerged as a famend producer and wholesaler of a various vary of LED merchandise. Our choices embody top-grade LED Video partitions, LED Display Screens, and LED Displays, meticulously crafted utilizing the best supplies beneath the supervision of expert professionals and in adherence to set high quality requirements. Renowned for his or her superior high quality, reliability, power, and sturdiness, our merchandise are extremely wanted by prospects worldwide. Backed by a state-of-the-art infrastructure and a staff of proficient professionals, we’re well-equipped to satisfy the various calls for of our shoppers. From customization choices to stringent high quality management measures, we be sure that our LED merchandise exceed expectations. Guided by the management of Mr. Sandeep Kumar, we constantly try for excellence and innovation, cementing our place as a trusted identify within the business. With a dedication to delivering excellence, Pixel LED stays devoted to assembly the precise necessities of our shoppers effectively and successfully.

    Pixel Led

    4. Lumina Display

    It’s a family-owned enterprise with over 60 years of innovation, is a number one world provider of high-quality projection screens. Headquartered in Mumbai, the center of India’s film business, we’ve got a storied historical past of adapting and thriving. From our beginnings in cinema screens, we diversified into army, institutional, and residential theater markets. In 2017, recognizing the demand for superior dwelling viewing experiences, we launched Lumina, our premium model devoted to bringing the magic of cinema to properties. With a deal with training and high quality, Lumina affords expertly crafted screens and distinctive after-sales service, making certain a spellbinding expertise for each film aficionado. Backed by Galalite’s legacy of excellence, Lumina is ready to revolutionize dwelling theater leisure, remodeling dwelling rooms into immersive cinematic areas. Discover unparalleled high quality and an expertise past examine with Lumina – your gateway to the enchantment of the flicks, proper at dwelling.

    Lumina Display

    5. Xtreme Media

    Xtreme Media, the center of Mumbai’s bustling film business, we at Galalite have been pushing the boundaries of projection display screen expertise for over 60 years. Our dedication to innovation and ease is the driving power behind our success. We intention to create digital show options that flip heads and go away lasting impressions. Our mantra is straightforward: experiment, be taught, and repeat. We embrace radical considering, hustle onerous, and rework concepts into extraordinary merchandise. The staff is a dynamic mix of artistic thinkers, go-getters, and seasoned veterans, working collectively to brainstorm, engineer, and rejoice new successes. We try to be the worldwide chief in Digital Out-of-Home (OOH) Technology and Convergence Solutions, specializing in steady innovation, strategic partnerships, and model constructing. Our final aim is to create a ‘WOW’ issue, enhancing the branding and communication energy of our shoppers. At Galalite, we’re devoted to creating manufacturers stand out with memorable, ground-breaking show options.

    Xtreme Media


    Neel Achary