CrowdStrike launched CrowdStrike Insider Risk Services, a comprehensive set of offerings designed to help organisations detect and prevent insider threats from negligent employees, malicious insiders and sophisticated adversaries. With CrowdStrike’s […]
The post CrowdStrike Launches Insider Risk Services to Combat Insider Threats appeared first on CRN – India.
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SpiceJet has also started a new direct flight to Guwahati. In the old list, there was no direct flight service from Patna to Guwahati and Bhubaneswar. Patna Airport administration has released the schedule of 39 pairs of flights till January 31. Earlier, 33 pairs of flights were operating. There has been no change in the timing of these 33 pairs of flights.
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Booking for all the flights of Air India Express has started. From January 15, the first flight at Patna airport will be of Air India Express. It will come from Bangalore. Its arrival time is 9 am and departure time is 9.35 am. Currently, the first flight at Patna airport is of Air India to Delhi, which lands at 10 am and takes off at 10.35 am. In the new schedule also, this is the first flight to go from Patna to Delhi. The last flight from Patna will be of Air India Express from January 15.
There are 13 flights from Patna to Delhi in the new list. The first flight to Delhi is of Air India at 10.35 am and the flight is of Indigo at 9.20 pm. There are 6 flights from Patna to Bangalore, 5 to Hyderabad, 3 to Mumbai, 2 each to Ahmedabad and Kolkata, and 1 each to Ranchi, Guwahati, Bhubaneshwar, Lucknow, Chandigarh, Pune, Deoghar, and Chennai.
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Bharat Sanchar Nigam Limited (BSNL) is constantly providing new facilities to its customers. In this series, another service is going to be added to the customers of Bihar. This service will be for the customers taking fiber based broadband connection of BSNL. In this, they will be given intranet TV service for free.
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The benefit of this service will be given to the customers using BSNL’s Fiber-to-the-Home (FTTH) network. These customers are given high quality live TV channels and pay TV facility.
BSNL Chief General Manager RK Chaudhary said that customers will get free service under Intranet Fiber Live TV (IFTV).
At present, this facility will be provided to the customers of Patna, Muzaffarpur, Gaya, Darbhanga and Bhagalpur in the first phase. After this, this facility will be available in other districts. He told that broadband has more than 70 thousand customers in Bihar. This service will be completely free. Two agreements have been made in this.
BSNL Mobile Service Principal General Manager Shankar Prasad said that at present this service has been launched in many cities including Madhya Pradesh, Punjab, Tamil Nadu. People are enjoying more than 500 live channels at these places. Under this, customers will not need to fill a separate data pack for BSNL’s IFTF service. This service is being made available to them with unlimited data. No additional charges will be taken from the customers for this.
Customers are being provided with OTT and many entertainment channels under this facility. Amazon Prime Video, Netflix, Hotstar, YouTube etc. will also be included under the OTT service.
Apart from this, customers will also get the facility of many gaming channels. Currently, customers will be able to get this facility only from smart TV. It is said that this facility will be available in TV only on Android 10 or its updated version.
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In a major step towards enhancing urban emergency medical services, quick commerce company Blinkit has introduced a rapid-response ambulance service in Gurugram, aiming to deliver assistance within 10 minutes, CEO and co-founder Albinder Dhindsa announced recently.
“Ambulance in 10 minutes. We are taking our first step towards solving the problem of providing quick and reliable ambulance service in our cities. The first five ambulances will be on the road in Gurugram starting today. As we expand the service to more areas, you will start seeing an option to book a Basic Life Support (BLS) ambulance through the @letsblinkit app,” Dhindsa stated in a post.
Each ambulance is equipped with critical life-saving tools, including oxygen cylinders, Automated External Defibrillators (AEDs), stretchers, monitors, suction machines, and emergency medications.
To ensure quality care, each vehicle is staffed by a trained paramedic, an assistant, and a professional driver.
The service operates on a not-for-profit model, making it affordable for users.
Plans are underway to expand the initiative to major cities across the country over the next two years.
The announcement received widespread praise, including reactions from Paytm founder Vijay Shekhar Sharma and Nothing CEO Carl Pei.
Dhindsa highlighted the critical role of public cooperation, urging people to give way to ambulances on roads.
“Timely access can save lives,” he stressed.
The internet is the ‘new’ corporate network, and Communication Service Providers (CSPs) are well-positioned to enable their clients’ ongoing digital transformations. The emergence of 5G and the standardisation of work from anywhere are only reinforcing this shift. CSPs have the opportunity to provide the secure, efficient, and scalable networking solutions their clients require.
Enter Harmony SASE, a game-changing platform that enables CSPs to deliver a Secure Network-as-a-Service (NaaS), helping them grow revenue while addressing their customers’ pressing network security challenges.
The Modern Business Network
Remote work and bring-your-own-device (BYOD) policies are dissolving the traditional network perimeter. Employees now connect from various locations, accessing sensitive data and applications from both managed and unmanaged devices. This expands the potential attack surface, making it imperative for CSPs to offer robust security solutions.
Harmony SASE empowers CSPs to provide a differentiated and profitable NaaS offering that helps clients leave behind the limitations of legacy solutions. By leveraging a cloud-native architecture, CSPs can ensure their clients benefit from automated, policy-driven security that protects against unauthorised access, malware, and data breaches.
Key Use Cases for CSPs
CSPs can utilise Harmony SASE to address a variety of their clients’ security challenges:
Zero trust remote access: Harmony SASE enables zero trust access to on-premises and cloud workloads, ensuring that only authorised users can connect to critical resources.
Threat prevention: By blocking internet-borne malware and malicious websites, CSPs can safeguard their clients from increasingly sophisticated cyber threats.
Secure SaaS access: With many organisations relying on Software-as-a-Service (SaaS) applications, secure access becomes crucial. Harmony SASE provides a secure framework for users to engage with these applications without compromising security.
Enhanced branch connectivity: Leveraging a full-mesh network, CSPs can facilitate seamless interconnectivity between branches, enhancing collaboration and efficiency.
Granular access control: Harmony SASE allows CSPs to implement granular controls for infrastructure resources, ensuring that access is based on user roles and requirements.
Maximising Revenue and Efficiency
One of the standout features of Harmony SASE is its scalability. CSPs can offer managed NaaS solutions without the overhead of traditional hardware investments, which translates to real cost savings for clients. This cloud-based approach not only maximises profit margins but also creates recurring revenue opportunities through a SaaS-based subscription model.
Furthermore, the pay-as-you-go pricing structure offers flexibility, allowing clients to scale their networking and security solutions as their business grows. This consumption-based model makes it easier for CSPs to manage client relationships and adapt to their evolving needs.
Harmony SASE: A Comprehensive Solution
With over 75 data centers globally, Harmony SASE equips CSPs with the infrastructure needed to deliver reliable, high-performance services. The platform’s features include:
Multi-tenant console: Centralised management simplifies operations and enhances service delivery.
Seamless cloud integration: Harmony SASE integrates effortlessly with existing cloud environments, ensuring smooth transitions for clients.
Secure access options: Features like Single Sign-On (SSO) and Multifactor Authentication (MFA) bolster security, providing clients with peace of mind.
Adherence to compliance mandates: Harmony SASE adheres to the highest standards of compliance, including SOC 2 Type 2, GDPR, HIPAA, and ISO 27001/27002, ensuring that client data is fully protected.
As CSPs navigate the challenges and opportunities of the modern network landscape, Harmony SASE is a powerful enabler. With Harmony SASE, CSPs are not just keeping up with the future of networking, they’re leading the way.
In this digital era, the integration of generative AI into contact center operations marks a pivotal shift in customer service delivery, according to groundbreaking research by technology expert Santhosh Kumar Ganesan. Published in the International Journal of Computer Engineering and Technology, his comprehensive study demonstrates how AI implementation is yielding remarkable improvements in both productivity metrics and customer satisfaction levels. This analysis from the United States-based researcher sheds new light on the transformative potential of AI technologies in modernizing traditional contact center frameworks.
Revolutionizing Customer Support
Recent research published in the International Journal of Computer Engineering and Technology demonstrates how advanced language models are transforming contact center operations. The study highlights notable gains in both operational efficiency and customer satisfaction through the implementation of emerging technology.
Harmonizing Technology and Human Expertise
The integration of digital assistants created a sophisticated hybrid model balancing automation and human expertise. While systems handle routine tasks, agents focus on complex cases needing empathy and critical thinking. This division boosted productivity 30% in resolved queries, with technology excelling at maintaining context and information recall.
Crafting Individual Customer Journeys
Advanced data analysis enables digital assistants to craft deeply personalized customer experiences, adapting their communication style and solutions to each individual. By analyzing conversation history, technical proficiency, and product usage patterns, these systems deliver tailored responses that resonate with specific customer needs. This dynamic approach considers past interactions, preferred communication styles, and product configurations to create meaningful, contextualized solutions that feel natural and relevant. The technology transforms standard support into highly personalized interactions, exceeding what was possible with conventional methods.
Transforming Operational Economics
The financial impact of generative AI implementation is substantial, with organizations reporting operational cost reductions of 15-40% over a three-year period. These savings stem from optimized resource allocation, reduced training requirements, and improved efficiency in handling customer inquiries. The technology enables better utilization of skilled staff through AI-driven predictive analytics and streamlined workflows.
Delivering Round-the-Clock Excellence
The technology has effectively eliminated the traditional constraints of business hours and time zones. AI-powered systems provide consistent service quality regardless of when customers reach out, making it particularly valuable for global businesses serving diverse markets. The systems can seamlessly scale to handle sudden increases in inquiry volumes without service degradation, offering unprecedented flexibility in customer service delivery.
Navigating Implementation Complexities
While the transformation is promising, the implementation comes with important considerations. Organizations must navigate data privacy concerns, ensure AI-generated content accuracy, and maintain the essential human element in customer interactions. The research suggests a layered approach to quality control, combining AI-driven checks with human oversight to achieve optimal results and ensure service quality remains consistently high.
Pioneering Next-Generation Service
The evolution continues with emerging trends such as multimodal AI, which integrates text, voice, and visual processing capabilities, and emotional AI, which aims to recognize and respond to customer emotions more effectively. These advancements promise even more sophisticated and nuanced customer interactions in the future, setting new standards for customer service excellence.
Quantifying Success Through Data
Recent metrics show AI-enhanced agents achieving 8.2/10 satisfaction scores, while virtual assistants reach 7.9/10, both surpassing traditional human-only service at 7.5/10. These results highlight the positive impact of technological integration on service quality.
In conclusion, as highlighted by Santhosh Kumar Ganesan, research published in the International Journal of Computer Engineering and Technology demonstrates that advanced language models are fundamentally reshaping customer service delivery, rather than merely supplementing existing operations. As organizations continue refining their technological integration strategies, the powerful combination of automated systems and human expertise promises to deliver increasingly efficient and customer-centric service experiences.
Amitabh Singh, Chief Postmaster of Maharashtra Circle, said that the first phase of this service will be started under the leadership of Maharashtra Postal Circle. He said, “We will provide support to small scale businessmen across the country using our wide network. OTP based new technologies and advanced delivery system will make this service more efficient and reliable.”
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Maharashtra Postal Circle has signed a Memorandum of Understanding (MoU) with Maharashtra State Rural Livelihoods Mission (MSRLM). The partnership aims to provide logistical support to rural women entrepreneurs for marketing and selling their products.
India Post will provide facilities like cash payment (CoD), free pickup services and Postal Export Center (DNK) for export of goods. Apart from this, women self-help groups will also get the benefit of one month credit facility.
Amitabh Singh said, “By supporting rural women entrepreneurs, we are promoting economic empowerment and self-reliance in rural areas. This initiative reflects India Post’s commitment to inclusive growth.”
Through these initiatives, India Post is modernizing its services and further strengthening its vital role in the socio-economic structure of the country.
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SEOUL, Dec. 20, 2024 — LG Electronics (LG) has launched LG Radio+, the company’s ad-supported audio streaming service, now available on LG smart TVs running webOS 6.0 and above. This new service allows users to effortlessly access a diverse selection of podcasts and radio programs. For a streamlined user experience, LG Radio+ will work with the LG ThinQ app,1 providing users with a convenient way to access and enjoy their favorite audio content no matter where they are in the room.
To offer a curated list of audio streaming content, LG has partnered with global radio and audio provider Radioline, giving users an all-in-one audio platform allowing effortless access to news, sports, music and more. Available in the US and Korea, LG smart TV users can explore a range of live stations and podcasts, with options such as NPR, CNN Radio, Fox Radio or The Joe Rogan Experience in US, or popular local stations and podcasts in Korea.
The LG Radio+ app can be accessed from the Content Store or Apps or by using the voice search function of the LG Magic Remote, providing a fast and convenient way to discover new listening content.
For quick and easy exploration, LG Radio+ has an intuitive interface with a comprehensive channel list, presenting popular audio channels on the On Air page, alongside a personalized selection of favorite channels. Users can navigate the On Air and Podcast pages to access their desired audio streaming content, while the Featured page provides a dynamic view of trending music, updated in real-time to highlight the most popular or season hits. This enables users to search, discover and enjoy their preferred audio content with ease out of a large library of over 14,500 channels in US and over 440 available in Korea.
As part of LG’s commitment to enhancing user convenience and connectivity across the company’s life-enriching products, listeners will be able to access LG Radio+ through the LG ThinQ app,2 enabling enjoyable audio streaming on LG audio devices with minimal effort. What’s more, LG Radio+ will also be available to access through the My button on xboom speakers in 2025.
LG continues to elevate the user experience with a broad range of content and an intuitive user interface, making it effortless to explore and enjoy audio entertainment. To learn more about how LG is enhancing the audio experience, visit LG Newsroom.
Sujata
In the rapidly evolving landscape of government services, a groundbreaking approach is emerging that promises to transform how social welfare programs determine eligibility. Venkatarama Reddy Kommidi, a researcher with expertise in advanced analytics, has developed an innovative framework that harnesses the power of artificial intelligence (AI) and data mining to revolutionize social service administration.
The Growing Challenge of Manual Eligibility Processes
Traditional eligibility testing for social services has long been a complex and error-prone process. Human caseworkers face significant challenges with millions of applications processed annually and intricate rules governing program access. The current system needs to work on diverse household compositions, variable income levels, and constantly changing policy requirements. Manual processing leads to backlogs, inconsistent decisions, and delays in critical aid distribution. Additionally, applicants often face burdensome documentation requirements and lengthy wait times, which can deter eligible individuals from seeking assistance. The complexity of verification procedures, combined with limited administrative resources, create bottlenecks that impact both efficiency and accuracy. Language barriers and accessibility issues further compound these challenges, particularly affecting vulnerable populations who most need these services.
Artificial Intelligence: A Technological Game-Changer
The proposed AI-driven solution revolutionizes eligibility determinations by automating the processing of complex policy documents into machine-readable formats. Natural language processing and machine learning algorithms enable rapid, accurate application assessment while adapting to policy changes. This systematic approach ensures transparency through detailed audit trails, dramatically improving processing speed and consistency. The framework’s ability to learn from historical data while maintaining clear decision pathways significantly advances inequitable social service delivery.
Data Mining: Uncovering Hidden Insights
Beyond basic automation, the framework incorporates sophisticated data mining techniques that provide deeper insights into applicant populations. Clustering algorithms can identify distinct beneficiary profiles, while association rule mining reveals unexpected correlations between demographic factors and program utilization. This approach enables more targeted interventions and resource allocation.
Potential Benefits: More Than Just Efficiency
The innovations promise significant improvements across multiple dimensions. Preliminary analyses suggest AI systems could potentially:
Addressing Critical Challenges
Despite its promise, the research acknowledges several crucial implementation challenges. Data quality, model transparency, and legacy system integration remain significant hurdles. The framework emphasizes the importance of maintaining human oversight and ensuring ethical considerations are paramount.
A Balanced Approach to Technology Integration
The proposed solution is about more than replacing human workers but augmenting their capabilities. By automating routine processes, caseworkers can focus on more complex cases requiring nuanced human judgment. The AI system is a sophisticated support tool, providing recommendations and flagging potential issues for further review.
Future Research Directions
The research outlines several key areas for future development, including:
Economic and Social Impact
The potential financial implications are substantial. Improper payments due to eligibility determination errors currently amount to billions of dollars annually. By implementing more accurate AI-driven systems, significant cost savings could be realized while ensuring benefits reach those most in need.
In conclusion, as government services continue to evolve, the intersection of AI and social service administration represents a promising frontier. Venkatarama Reddy Kommidi’s research offers a blueprint for more efficient, accurate, and responsive eligibility testing systems. While challenges remain, the potential to improve millions of citizens’ access to critical support programs is immense.
This journey toward fully integrated AI in social services has begun, promising a future where technology and human compassion work together to deliver more equitable and practical support.
According to a list released in the year 2024, there are 8809 railway stations in India. Some of these railway stations are such. Where many trains stop daily. At the same time, only a few trains stop at railway stations.
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Many of these railway stations are very old. Where passengers get less facilities. On the other hand, many have been developed in a modern way. Where people get all the modern facilities. Recently, a big decision has been taken by the railway for Kanpur city of Uttar Pradesh. These two old railway stations of Kanpur will now be closed forever. Let us tell you the whole news.
There are some cities where there is only one railway station. There are many cities where there are more than one, or even 10-15. Kanpur city of Uttar Pradesh also has a total of 14 railway stations from where passengers get trains to travel. But now a bad news has come for the people living in Kanpur. The railways have decided to close two stations of Kanpur forever.
This decision was taken during a meeting between railway officials and Kanpur district administration. Now the people of Kanpur will not get trains from Rawatpur and Kalyanpur stations. Both these stations will now be closed forever. Due to this decision of the railways, passengers traveling from these stations may face problems.
After the decision taken by the Railway Administration and Kanpur District Administration to close two railway stations permanently, some passengers may have to face trouble. On the other hand, this second decision will bring a wave of happiness among them. After the closure of Rawatpur and Kalyanpur railway stations by the Railways, a new railway station will be built in Kanpur. This station will be named after former Prime Minister of India Atal Bihari Vajpayee. This railway station will be equipped with modern facilities.
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