Tag: transformation

  • Driving Industry Transformation: Ishneet Kaur’s Impact on Energy Sector Innovation

    Ishneet Kaur

    Ishneet Kaur

    When it comes to light bulb moments of bright ideas, the spotlight shines on one of the energy sector’s rising innovators: Ishneet Kaur.

    Innovation transcends introducing new technologies alone. Instead, this is about rethinking how we can transform our energy systems to meet future demands,” says Kaur, the director of innovation at National Grid Partners, the Corporate Venture Capital and Innovation arm of National Grid. This serves as one of the largest investor-owned energy companies in the US—catering to more than 20 million people throughout New York and Massachusetts.

    Kaur’s role coincides with the rising trend within the energy sector, where innovation is no longer just a choice but a requirement. The energy industry is under increasing pressure to evolve as the world faces skyrocketing energy demand due to the rise of data centers and artificial intelligence (AI), increasing domestic manufacturing and electrification. A report by US Department of Energy predicts that electricity demand could increase between 15-20% in the next decade. Kaur’s work significantly contributes to this change.

    Bringing the Innovation Imperative to the Utilities

    Utilities are designed for safety and reliability, with the day-to-day operations being the primary focus. However, the electric industry is at an inflection point, where the focus on building for tomorrow is becoming as important as business-as-usual operations.

    To innovate, there is a need to adopt new technologies, tweak soft and hard incentives for utilities, and consider new business models. Innovation can be challenging because it is not a project or a technology. It is, fundamentally, a new way of thinking and doing business differently.

    What makes utilities unique is that they are regulated monopolies. To illustrate, utilities are not in direct competition with one another. This makes sharing best practices easier and collaborating in ways other industries cannot. In this aspect, specialists like Kaur have been able to make a significant mark across the US utility industry.

    Kaur’s dedication to industry-wide progress is displayed through her work on the Industry Innovation Survey. First conducted in 2021, it involved surveying 20 gas and electric utilities globally to foster cross-utility collaboration and provide valuable insights into budding energy technologies.

    Kaur recently published a renewed Utility Innovation Survey report, with input from 219 innovation leaders across the US utility industry. This one-of-a-kind report offers a comprehensive overview of current trends and future directions in the energy sector. Kaur presented this work to an esteemed audience of startups, utilities, regulators, and policymakers who are leading the charge on clean energy.

    Driving Growth with High-Value Strategic Projects

    As part of her role as director of innovation, Kaur has many responsibilities covering the end-to-end innovation process. Firstly, she leads the work on consolidating and providing an assessment of the existing innovation portfolio. As any big corporation knows, understanding the ongoing efforts across the organization is key to removing siloes, encouraging cross-collaboration across teams, and aligning them toward strategic goals.

    Understanding the current portfolio feeds into building innovation priorities for the next year, which ensures efficient resource use and enables the strategically aligned projects to have a clear route for scaling up. This is crucial, as startups can often get stuck in proof-of-concept (POC) purgatory.

    Kaur is also tasked with delivering high-impact strategic innovation projects. These projects involve developing new products and business models that wield emerging technologies to achieve strategic and financial goals.

    Charging Ahead: Kaur’s Vision for a Powered Tomorrow

    Kaur’s role embodies an advanced viewpoint that revamps how the energy sector handles the complexities of modern advancements. With each initiative—from dismantling silos to pioneering innovative projects—Kaur is helping drive the industry’s evolution.

    Through the facilitation of collaboration and shared insights, Kaur’s strategies are setting the pace for what comes next in a sector ready for industry-changing shifts. “We are not merely adapting to changes; we are bringing them. The future of energy demands audacious innovation and bold steps forward,” notes Ishneet Kaur.

  • Praveen Sivathapandi: A Visionary Leader in Solutions Architecture and Enterprise Transformation

    Praveen Sivathapandi

    In today’s digital-first business landscape, Praveen Sivathapandi stands out as a leader in solutions architecture, bringing over 18 years of experience across finance, healthcare, and logistics. Known for his technical expertise and commitment to transformative solutions, Praveen has shaped how enterprises structure their technology infrastructure, emphasizing adaptability, efficiency, and resilience.

    A Foundation in Architecture and Development

    Praveen’s journey as a Senior Solutions Architect is rooted in a solid understanding of the Software Development Life Cycle (SDLC), where he has managed projects from conception through implementation. Leveraging his expertise in frameworks like TOGAF and Zachman, he has guided teams in defining the roadmaps, technical frameworks, and processes needed for effective enterprise transformation. His ability to blend strategic insight with technical precision has helped numerous organizations streamline processes and adopt agile, scalable solutions.

    Innovating with Cloud and Microservices Architecture

    Praveen’s work in cloud computing and microservices has been integral to his success in driving organizational growth and efficiency. Skilled in AWS, Azure, and TANZU, he has led high-stakes cloud migration and optimization projects, transforming traditional infrastructures into flexible, modern systems. Praveen’s mastery of microservices and containerized architectures enables organizations to achieve both scalability and operational flexibility, particularly crucial in high-demand sectors like finance and healthcare.

    One standout achievement was his role in an extensive architecture overhaul at a major healthcare provider, where he developed a cohesive strategy to enhance electronic data interchange (EDI) processes. This project, which required seamless integration and data interoperability, exemplified Praveen’s approach to solutions architecture: meeting complex technical requirements while delivering practical, impactful results.

    Leadership and Mentorship

    Beyond his technical skills, Praveen is recognized for his collaborative leadership and mentorship. He actively promotes cross-functional alignment, ensuring that teams work in harmony toward unified goals. By guiding junior engineers and architects, he fosters an environment of continuous learning and innovation, encouraging his teams to think critically and creatively. This dedication to mentorship has left a lasting impact on his colleagues, contributing to a culture of growth and technical excellence.

    Recognition and Accolades

    Praveen’s work has earned him significant recognition, including an early “Best Developer of the Year” award. His numerous certifications, including TOGAF and AWS Cloud Practitioner, highlight his commitment to professional development and staying at the forefront of industry advancements. Praveen is also Microsoft Certified – Azure Solutions Architect Expert. These credentials, paired with his real-world achievements, reinforce his status as a trusted leader in the field.

    Praveen Sivathapandi was honored with the Technical Professional of the Year award at the Titan Awards for his exceptional contributions to healthcare modernization and digital transformation. He has played a pivotal role in large-scale projects like the New Mexico Medicaid Management Information System Replacement and modernizing claims processing systems for Health Management Systems (HMS). His expertise in cloud architecture, data integration, and regulatory compliance has driven operational efficiencies, reduced processing times, and enhanced scalability, solidifying his reputation as a leader in technological innovation within healthcare and finance sectors.

    Vision for AI and Predictive Enterprise Architecture

    Looking to the future, Praveen envisions enterprise architecture enhanced by AI and machine learning, enabling real-time insights and predictive capabilities. His current focus is on data-driven strategies that help enterprises become more agile, responsive, and efficient. By integrating AI with solutions architecture, he aims to support hyper-efficiency and rapid adaptation to industry changes. Praveen’s forward-thinking approach aligns with the demands of an evolving tech environment, where the ability to respond dynamically to data insights is paramount.

    Legacy of Innovation and Excellence

    Praveen Sivathapandi’s career is a testament to his role as a transformative force in solutions architecture. From optimizing cloud environments to mentoring future technology leaders, his work consistently raises the bar for excellence. Each project reflects his dedication to innovation, strategic thinking, and collaboration, solidifying his influence across multiple industries. As Praveen continues to lead the way in enterprise solutions, his journey inspires a new generation of architects to approach technology with both vision and precision, shaping a more resilient and adaptable future.

  • Ant International Deepens Payment and Digitalisation Ecosystem with AI-Driven Embedded Finance Solutions in Year of Transformation

    Ant International Deepens Payment and Digitalisation Ecosystem with AI-Driven Embedded Finance Solutions in Year of Transformation

    December 07, 2024,Singapore : With a series of organisational and strategic upgrades in 2024, Ant International, a leading global digital payment and financial technology provider, reported robust growth over the past year among all its four pillar businesses, Alipay+, Antom, WorldFirst and Embedded Finance.

    Alipay+ expanded its vibrant wallet-based payment and digitalisation space that further strengthens WorldFirst and Antom, the two business fintech services. The new Embedded Finance segment deepens Ant International’s ecosystem by offering a rich array of FX, treasury management, inclusive lending and other AI-powered fintech solutions to clients and partners across the other three main businesses.

    “2024 has been a transformative year for Ant International,” said Peng Yang, Chief Executive Officer of Ant International. “We are committed to advance inclusive growth through AI-powered innovation and collaboration on cross-border travel, trade, commerce and inclusive finance.”

    Based in Singapore, Ant International provides partners across industries and markets a comprehensive range of digital payment and financial technology solutions. It is committed to driving inclusive growth through open collaboration and continuous innovation.

    Among Ant International’s notable progresses in 2024 so far:

    Alipay+: Ant International’s cross-border mobile payment and digitalisation technology solutions.

    Alipay+ leads the industry in collaboration with 35 leading mobile payment partners, including e-wallets, banking apps and BNPL apps, etc., connecting over 90 million merchants in 66 markets to 1.6 billion user accounts. It has also formed strategic partnerships with national standardised QR schemes, such as Singapore’s SGQR, Malaysia’s PayNet, South Korea’s ZeroPay, Cambodia’s KHQR, Nepal’s NepalPay QR and Sri Lanka’s LankaPay.
    Among the global merchants accepting QR code payments via Alipay+, over 90% are SMEs, reflecting Ant International’s focus on inclusive digital transformation.
    Cross-border transactions of global payment partners together (excluding Alipay) via Alipay+ registered three times year-on-year increase in 2024, where Alipay maintains the leadership.

    Alipay+ builds a broader digital payment and digitalisation ecosystem for other pillar businesses of Ant International.

    Antom: a leading merchant payment and digitisation services provider, offering one-stop, vertical-specific digital payment solutions to merchants of all sizes.

    Total payment volume (TPV) of Antom’s direct acquiring services nearly doubled between January and November 2024 over same period of 2023.
    Antom continues to strengthen its payment processing capabilities across all payment channels. Antom’s card processing volume grew over 10 times from that of previous year, while delivering top notch authorization rates to its global enterprise merchants.
    Antom continues to launch tech-driven innovative solutions to provide more secure and efficient services at lower cost to its customers. Antom Copilot helped enhance operational efficiency for merchants by reducing the payment channel integration time from 5 to 10 days to only a few minutes. Antom EasySafePay streamlined digital wallet payments procedures, eliminating the need to redirect from merchant checkout page to the user’s wallet app, and offers full account takeover protection to wallet users, and lead to significant payment success rate increase.

    WorldFirst: a one-stop digital payment and financial services platform for global businesses.

    In 2024, five years after its acquisition, WorldFirst achieved an annual TPV of US$100 billion, four times that of 2020. This marks its transformation into the world’s leading one-stop digital payment and financial services platform for cross-border businesses.
    Accumulatively, WorldFirst has served more than 1 million SMEs globally, with a total TPV surpassing US$300 billion and an ever-strengthening growth momentum as it expands footprints from Asia and Europe to the rest of the world.

    Under Embedded Finance, our Credit Tech and Platform Tech teams leverage cutting-edge AI and blockchain technologies to innovate secure, end-to-end embedded finance solutions to clients and partners across Alipay+, Antom and WorldFirst businesses, ranging from risk-modelling, cross-border settlement, FX and liquidity management, to credit and lending services for underserved SMEs and individuals.

    In line with G20’s commitment to lower cross-border payment costs via technology innovation, Platform Tech developed a world-leading Time-Series Transformer AI FX Model to help multi-national merchants in airline, e-commerce and other sectors to improve treasury management efficiency and reduce cost. Our FX solutions predict real-time local currency needs by the hour, with an accuracy of over 90%, significantly lowering cost and uncertainty for not only our own operations but millions of merchants, including SMEs.

    Through collaborative innovation with global financial institutions, we leverage blockchain technology to provide 24/7 real-time cross-border settlement serviceability to our global business and clients. In 2024, the blockchain solution supported over one third of Ant International’s total processing volume.

    In 2024, leveraging AI-powered Credit Tech and Risk Tech capabilities, Ant International added to ANEXT Bank, its Singapore-based MSME-focused digital bank, a new inclusive credit service under the brand bettr. Today in emerging markets including Bangladesh and Indonesia, bettr collaborates with local fintech partners to enable over 11 million unserved micro businesses and individuals, most first-time borrowers, to acquire uncollateralized loan services based on more accurate and fairer credit ratings.
    In 2024, loans under management across Ant International’s SME financing services more than doubled compared to 2023.

    “In 2025, we will continue to be laser-focused on supporting SMEs across borders with AI-powered innovative and trusted payment, digitalisation, and inclusive financing solutions through expanded public- and private-sector collaboration,” said Yang.


    Praveen

  • Trilegal Partners with Lucio to Lead AI-Driven Transformation in Legal Services

    Bengaluru, November 30, 2024: Trilegal, one of India’s leading full-service law firms, today announced its partnership with Lucio, an AI-powered legal technology platform. This marks a significant shift in the delivery of legal services. Trilegal and Lucio are working towards implementing the AI suite. Trilegal aims to revolutionize legal practice by enhancing efficiency, automating routine tasks, and allowing lawyers to focus on high-value work.

    Sridhar Gorthi and Nishant Parikh, Partners and Members of the Management Committee, said, “Technology is transforming industries, including the legal sector, and as complexities increase, firms must adopt advanced solutions to enhance efficiency. At Trilegal, client success remains our core commitment. By using Lucio’s AI platform, we will be able to improve service delivery and overall client experience in a safe and secure manner. Lucio’s emphasis on the service layer sets it apart.”

    A Thomson Reuters report highlights AI’s growing role in the legal sector, with 51% seeing it as a tool to reduce administrative tasks and 70% expecting it to aid in document drafting. Trilegal will be adopting these AI-led innovations to enhance efficiency and client outcomes.

    The Lucio platform enhances daily legal functions through various AI-powered solutions. Additionally, Lucio helps in summarisation, intelligent organisation, and managing voluminous case files and information.

    Karan Singh, Partner and Member of the Board, Trilegal, said, “A substantial part of transactional workflows today involve routine tasks that can be performed using tools that use generative AI technology. By embracing AI and technology, law firms can streamline operations, allowing lawyers to focus on their core expertise. Trilegal has taken the lead in pioneering AI and tech adoption that adds value to our firm’s operations at scale by integrating technology such as generative AI. Lucio’s AI capabilities combined with their Service Layer-led approach align with our strategic tech adoption vision.”

    Nikhil Narendran, Partner—TMT, Trilegal, said, “Our partnership with Lucio is based on the key pillars of data security, confidentiality, and integrity, with confidential data never leaving the Trilegal cloud or being used to train the model. We have been on an exciting journey with the Lucio team. Our adoption of this technology will be driven by client policies and preferences regarding the use of Gen-AI technologies.”

    Vasu Aggarwal and Darsan G, Founders – Lucio, said, “ Lawyers are trained to provide strategic advice, assess risks, and deliver sound judgment. However, they often spend significant time on labor-intensive tasks like discovery, summarizing documents, and creating timelines. Lucio automates these processes and more, allowing lawyers to focus on applying the law to facts, assessing risks with clarity, and exploring scenarios effortlessly. Trilegal’s partnership with Lucio is a significant step in transforming how legal professionals work in India, making them more efficient and, ultimately, delivering better results for their clients.”

    As one of the first firms in India to adopt AI solutions at this scale, Trilegal is set to lead a transformation in legal service delivery. Such AI-powered solutions enable firms like Trilegal to dedicate more time to complex legal challenges while enhancing client service through faster, more accurate, and tailored solutions.


    Mansi Praharaj

  • How digital transformation helps small businesses grow

    It’s a vision that appeals to every small business owner — one in which the technology they choose works exactly as expected and achieves the intended goals. Software and hardware are perfectly integrated, functioning like a cohesive team. No sudden glitches or breakdowns bring business processes to a halt. Not only does the technology support the kind of customer experiences that keep people coming back, but it also makes staff feel empowered.

    The good news is that there are practical steps you can take to turn this vision into a reality. Most small businesses are figuring out those steps right now through digital transformation.

    For example, according to data from the U.S. Chamber of Commerce, 81% of small businesses plan to increase their technology use in the coming year. More than three-quarters (77%) are specifically looking at emerging technologies. Best of all, 79% say technology has helped them avoid raising customer prices.

    One of the best ways to advance digital transformation is by getting hands-on with products that can have a tangible impact on the business. Samsung is making that easier than ever by holding a giveaway this month where the winner will get the easy-to-implement BED-H Series 4K Business Pro TV as part of its Celebrate Small Business event and Small Business Saturday.

    Pro TVs and displays are critical in bringing digital transformation to life. When used strategically, they enable you to:

    1. Draw traffic from the outside

    Once customers step inside your store or restaurant, there are ample opportunities to engage them with attractively designed product imagery and via employees who provide expert assistance. The challenge is often getting them to cross the threshold in the first place.

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    Digital window displays provide an opportunity to go beyond static signage. They’re a means to combine photos, videos and text to turn customers’ heads and convince them to step in. This approach allows you to extend your messaging so that it’s inviting but informative, setting the stage for what they’ll experience when they visit.

    With dual-sided displays, you effectively double the potential to showcase your products, advertise special promotions and boost overall brand visibility indoors and out.

    2. Use content to inform, educate and convert

    The stories you tell using indoor signage can help people at every stage of the customer journey. This includes assisting them in discovering which products they should buy, teaching them about key features and anything else they need to know to feel confident about their purchases.

    Menu boards, for example, can outline what meals a restaurant has available and the ingredients behind them, nutritional information, and details about flavor. Other indoor signage displays can shine a bigger spotlight on your most glowing reviews and testimonials, capture what customers say about your brand on social media and introduce customers to your star employees.

    Of course, sales and special discounts will always draw customers’ eyes toward a digital display, as will content that gives them tips on using products and complementary items they could add to their orders.

    3. Simplify purchases

    When customers spend time with you, the bulk of it should be spent browsing products or enjoying a meal, not trying to track down hard-to-find items or standing in line to pay.

    This is why digital transformation often includes efforts to provide self-service capabilities. Customers can save time when they’re equipped with tools that let them look up products and pricing or place orders themselves rather than flagging down an employee.

    By setting up self-service kiosks, for example, small businesses empower customers with a simple but effective way to quickly pay for purchases with just a few taps on a touchscreen. More people are becoming familiar with the standard steps in paying through a kiosk daily, which means they will likely become a standard expectation among consumers.

    4. Manage it all in one place

    The technology small businesses use can be powerful, but digital transformation should be simple. In other words, you want solutions that are easy to use and can be set up in an easy, plug-and-play fashion.

    You also want to ensure you have a content management system (CMS) that streamlines the process of changing or updating the content you feed to window displays, indoor signage, menu boards and kiosks. With Samsung VXT, for example, you can not only remotely manage signage but schedule content to be displayed — like a sale or a featured menu item — on a particular date and time. VXT also takes the effort out of creating content and synchronizing it across all your devices.

    Finally, technology should provide a clear line of sight into what’s happening in your small business, even when you or your team members can’t be out front all the time. Setting up monitors in back office areas can help you track what customers see, make adjustments and tap into internal applications.

    Small businesses that succeed with digital transformation can act with greater agility, be more responsive to customers, and are better able to support their employees. From there, the growth path becomes as clear as anything you’ll put on inside signage or a window display.

    Discover how Samsung’s Pro TV can help elevate your small business. And don’t miss the “Samsung Celebrates Big Ideas, Small Businesses” live Q&A session focused on empowering small businesses with the latest tech-driven solutions on Wednesday, November 20, and get your chance to win a Samsung Pro TV.

  • Jeeva Sreerama: A Visionary Leader in AI Innovation and Enterprise Transformation

    Jeevan Sreerama

    Jeevan Sreerama, a Senior Data Scientist and BCS Fellow, stands as a transformative leader in Artificial Intelligence (AI) and data science. Through his roles as a Senior Data Scientist, Adjunct Lecturer, and thought leader, he has significantly influenced AI applications, guiding organizations and inspiring future AI professionals.

    BCS Fellow: A Mark of Excellence

    Jeevan’s attainment of Fellowship with the British Computer Society (BCS) highlights his advanced expertise in computing and AI. This prestigious honor, reserved for those with high professional impact, recognizes Jeevan’s commitment to AI standards, industry leadership, and mentoring.

    Bridging Academia and Industry

    As an Adjunct Lecturer at the University of Sydney, Jeevan collaborates with neurology researchers to bring machine learning into healthcare diagnostics, tackling critical issues such as differentiating vestibular neuritis from strokes. His interdisciplinary approach bridges academia with real-world healthcare challenges, setting a benchmark for AI’s role in clinical advancements.

    Judge for Prestigious Technology Awards

    In 2024, Jeevan was selected as a judge for the Globee and Stevie® Awards, two prominent platforms recognizing technology innovation. His role as judge underscores his technical acumen and the respect he commands within the AI and business communities.

    Transforming Organizations with AI

    At a leading AI consulting firm, Jeevan led the creation of a high-performing AI team in Bengaluru, implementing impactful AI projects that met diverse business needs. Key initiatives included AI-Powered Plant Efficiency for a global chemicals company and Demand Prediction and Pattern Extraction for a meal production firm. These projects showcased Jeevan’s ability to drive operational improvements through data-driven solutions and his versatile application of AI across industries.

    AI-Powered Plant Efficiency

    Jeevan led the design and development of an AI solution for a leading global chemicals manufacturer. This solution monitors and optimizes process performance by analysing real-time sensor data, forecasting potential upsets, and proactively alerting operators to take corrective actions. This AI solution enabled data-driven decision-making, exemplifying Jeevan’s skill in aligning technology with business goals to deliver sustainable value.

    Demand Prediction and Pattern Extraction

    Jeevan also led the design and development of a demand prediction system for a meal production company. By accurately forecasting school meal demand and analyzing consumption patterns, the AI solution optimized supply chain processes, reduced waste and ensured production aligned with student enrolment an example of Jeevan’s expertise in predictive analytics and practical AI applications.

    Thought Leadership and Authorship

    As a thought leader, Jeevan has published extensively in journals like the Australian Journal of Machine Learning Research & Applications and Journal of Artificial Intelligence Research and Applications. His articles cover AI-driven data integration, fraud detection, and transformer models, demystifying complex concepts and making AI accessible to broader audiences on platforms like Medium and LinkedIn.

    Teaching the Next Generation of Data Scientists

    Jeevan’s passion for education drives his mentorship and course development in machine learning, deep learning, natural language processing, computer vision, MLOps, and big data technologies. His industry-relevant programs, delivered to students and professionals in India and the USA, provide hands-on experience, empowering the next generation to thrive in AI and data science.

    Driving AI Innovation Across Industries

    Jeevan’s AI solutions span sectors, including finance, insurance, manufacturing, healthcare, retail, and telecom. His projects, such as customer churn prediction, predictive workforce capacity planning, and loyalty program optimization for gaming, underscore his ability to apply machine learning effectively to solve diverse business challenges. Using techniques like NLP, computer vision, and machine learning, Jeevan consistently enhances customer experiences and operational efficiency.

    His extensive experience managing end-to-end AI projects from concept to deployment demonstrates his comprehensive approach to complex AI initiatives. His expertise in MLOps and natural language processing enables him to tackle some of AI’s most challenging aspects, setting new standards in AI and data science.

    Pioneering Generative AI

    Jeevan’s current work includes developing Generative AI systems, such as BetterBotAI and SmartDocAI, on advanced cloud platforms like Azure. These projects illustrate his commitment to pushing the boundaries of AI by exploring Generative AI’s potential for business solutions and document processing, all while leveraging cloud technologies for scalability and future-readiness.

    Legacy of Excellence in AI

    Jeevan Sreerama’s career exemplifies excellence in AI and data science. From his BCS Fellowship to his roles in academia and industry, Jeevan embodies visionary leadership in AI. His contributions impact academia, business, and technology, and his continued commitment to advancing AI promises a lasting legacy, inspiring future data scientists and propelling innovation forward.

    This summary celebrates Jeevan’s achievements, highlighting his dedication to AI’s societal and business benefits.

  • Priya Ranjan Parida: Leading IT Service Management and Transformation in the Digital Era

    Priya Ranjan Parida

    In the dynamic field of IT service management, Priya Ranjan Parida stands out as a professional who combines technical mastery with strategic vision. With over 16 years of experience across banking, retail, insurance, and media sectors, Priya has established himself as a leader in optimizing IT service delivery. his expertise in ITIL, IT Service Management (ITSM), and ServiceNow solutions has enabled him to drive impactful changes, ensuring that technology serves as a catalyst for business growth and efficiency.

    Rooted in ITIL and ITSM principles, Priya Ranjan is a sought-after expert for organizations looking to streamline IT operations and enhance service delivery. Certified in ITIL V3 and as a Scrum Master, he skillfully combines structured service management with agile adaptability. As a product owner, he oversees ServiceNow implementations, designing service roadmaps that align with business objectives while optimizing operational efficiency.

    Currently serving as a Senior Systems Analyst, Priya Ranjan defines the ServiceNow product roadmap, translating business requirements into actionable user stories and managing the ServiceNow lifecycle. By aligning every update and feature with strategic needs, he ensures the organization benefits from a well-coordinated, high-quality service management approach.

    Priya Ranjan’s career highlights his ability to lead projects that drive significant operational improvements. At a leading consulting firm, he served as a ServiceNow Lead Analyst, reengineering workflows and designing solutions that align with best practices for a major insurance client. His work with clients in sectors like fast food and media further demonstrates his versatility. For a global fast-food chain, Priya managed critical ITIL modules including Incident, Change, and Problem Management contributing to service quality and operational efficiency through service catalog design and workflow management.

    In the media industry, Priya Ranjan served as an application owner for media research applications, showcasing his capability to handle dynamic environments. By managing complex upgrade cycles, coordinating critical incidents, and ensuring infrastructure continuity, he demonstrated his expertise in IT service management, reinforcing smooth media operations.
    Beyond technical implementation, Priya Ranjan integrates Agile principles into his ITSM practices.

    Developing detailed user stories, prioritizing features, and managing sprint cycles, Priya Ranjan’s Agile approach enhances service delivery and aligns projects with business goals. His proficiency in ITIL disciplines such as Incident, Problem, and Change Management is complemented by his expertise in Vendor, Asset, and Configuration Management. This breadth of knowledge enables him to address diverse operational needs, ensuring his solutions align with business strategy and regulatory standards.

    A cornerstone of Priya Ranjan’s career has been his strategic contributions to ServiceNow implementations. He has led the customization and optimization of ServiceNow modules, adhering to industry standards and delivering measurable improvements for each organization he supports. His ability to configure workflows, manage content, and refine modules has consistently yielded operational enhancements.

    In his current role, Priya Ranjan has been instrumental in integrating new ServiceNow modules, including ITSM, ITOM, and HRSD. His leadership in these implementations has streamlined service management, enabling the organization to stay focused on strategic priorities. Priya Ranjan’s in-depth understanding of ServiceNow’s capabilities allows him to develop scalable solutions that support evolving organizational needs.

    His dedication at work has earned him numerous accolades, including “Achiever of the Quarter” and multiple “Star Performer” recognitions. These awards underscore his commitment to excellence, his adeptness at navigating challenging projects, and his impact on service management. His recognitions highlight his role as a high-performing professional within the ITSM community.

    Priya Ranjan’s approach to IT service management goes beyond efficiency; he views it as a strategic asset that enhances business value. his commitment to implementing resilient, adaptable systems has made him a trusted advisor, providing insights that enable proactive decision-making and align IT with organizational goals.

    As technology and business needs evolve, Priya Ranjan remains at the forefront of innovation in IT service management. His work exemplifies the transformative potential of ITSM, as he integrates methodologies and solutions that prepare his clients for the future. With his proven track record and unwavering dedication, Priya Ranjan Parida is not only an ITSM expert but a visionary leader, setting new standards for service management and helping organizations achieve higher levels of operational success. his continued dedication ensures that he will remain a driving force in shaping the future of IT service management.

  • Dharmeesh Kondaveeti: A Visionary in Data Intelligence and Digital Transformation

    Dharmeesh Kondaveeti

    In today’s data-driven world, the ability to transform raw information into valuable insights has become essential for modern organizations. Dharmeesh Kondaveeti, with over 12 years of expertise in sectors like healthcare, finance, education, and government, has established himself as a leader in this transformation. His technical proficiency in tools like SQL Server, Azure, and Power BI, combined with his strategic foresight, has allowed organizations to make smarter decisions, improve operational efficiency, and drive innovation.

    Dharmeesh’s career is a testament to his passion for data. Armed with a Master’s degree in Computer Science, he has built a reputation for delivering robust and scalable data solutions. His ability to predict future business needs has enabled him to create systems that adapt to ever-evolving demands.

    Transforming Healthcare through Data-Driven Solutions

    Dharmeesh currently works as a Power BI/Power Platform Developer with a leading public health department, where he plays a critical role in transforming healthcare services. His innovative architectures for Medicare and quality control reporting have greatly enhanced transparency and efficiency in the department’s operations. Through real-time dashboards, decision-makers now access key performance indicators more effectively, improving case resolution rates.

    One of Dharmeesh’s notable achievements has been integrating Azure Synapse with existing Oracle environments. His implementation of Power Automate workflows has streamlined healthcare analytics, enabling faster decision-making and better patient outcomes. His work continues to redefine how data is used to improve public health services.

    Financial Innovation through Data Engineering

    Before his work in healthcare, Dharmeesh made a significant impact in the financial sector as a Data Engineer at a leading data organization. He developed financial forecasting systems that significantly reduced query response times, allowing for real-time insights into critical financial metrics. His use of Power BI Embedded brought advanced tools for tracking profit, revenue, and purchase orders, setting new standards for financial data management.

    Dharmeesh’s ability to deliver faster, more efficient data systems has been transformative, helping financial organizations make better-informed decisions and improve overall performance.

    Revolutionizing Government and Education Data Systems

    Dharmeesh’s expertise also extends to government and education, where his work has led to major advancements in data systems. As a Senior Technical Architect for a justice department, he automated forensic case metrics, enabling more proactive decision-making. His integration of SQL Server and Azure Synapse helped the department enhance transparency and efficiency in managing forensic data.

    In education, Dharmeesh developed a Power BI dashboard for a statewide student health survey, allowing leaders to access real-time data on student well-being. This system empowered decision-makers to create healthier, safer school environments, demonstrating how data can improve community outcomes.

    Leading the Way in Cloud-Based Data Solutions

    Dharmeesh’s experience with cloud technologies has positioned him as a leader in cloud migration and data transformation projects. His work with Azure Synapse, Azure Data Factory, and Azure Functions has modernized data infrastructures across organizations, ensuring security, scalability, and performance. His proficiency in advanced analytics languages like DAX and T-SQL has enabled him to develop custom data models that unlock deeper insights into business operations.

    By seamlessly transitioning organizations from on-premises systems to the cloud, Dharmeesh has helped them adapt to the demands of the modern data landscape, driving innovation and growth in the process.

    Leadership and Strategic Vision

    Beyond his technical skills, Dharmeesh is also recognized for his leadership. He has led cross-functional teams and mentored developers, ensuring that the data solutions he builds are aligned with the strategic goals of the organization. His approach to data governance maintains the integrity of data systems while maximizing the value they provide. Dharmeesh’s governance frameworks are designed to ensure continuous innovation, making sure organizations are ready to face future challenges.

    Dharmeesh Kondaveeti’s contributions to data intelligence and digital transformation have left a lasting impact across multiple industries. His unique blend of technical expertise and strategic insight has positioned him as a visionary leader in data engineering and business intelligence. Whether in healthcare, finance, government, or education, Dharmeesh’s work has consistently pushed the boundaries of what data can achieve, helping organizations thrive in the digital age.

  • Clicks to conversion: Drives Business Transformation with cutting-Edge Digital Marketing tools

    Sucheta Chauhan

    In today’s rapidly evolving business environment, the ability to turn digital interactions into meaningful customer engagement is paramount. As businesses compete for attention in a crowded online space, converting clicks into actual sales or valuable leads is becoming more challenging. NextBigBox, a leader in digital solutions, is addressing this issue head-on by offering tools that not only attract online attention but also transform it into tangible results for businesses.

    Without delving into promotional rhetoric, this release explores how NextBigBox’s approach to digital marketing is reshaping how businesses navigate the digital economy.

    The Changing Dynamics of Digital Marketing

    The transition from traditional to digital marketing has not only altered how businesses reach consumers but has fundamentally changed how businesses measure success. In the past, high click-through rates or website traffic were often celebrated as wins, but today’s businesses are shifting their focus toward conversions — the real indicators of a campaign’s effectiveness.

    NextBigBox, recognizing this paradigm shift, has developed strategies and tools that prioritize conversion optimization rather than simply increasing visibility. This is a key distinction as businesses aim to improve ROI in an increasingly competitive digital landscape.

    Understanding the Customer Journey

    One of the primary challenges in digital marketing is understanding the customer journey — the path a user takes from awareness to making a purchase decision. Consumers today are bombarded with a multitude of choices, making it difficult for businesses to capture attention and maintain interest long enough to secure a conversion.

    NextBigBox’s digital marketing tools provide businesses with an in-depth view of this journey. By leveraging data analytics and consumer behavior insights, businesses can gain a deeper understanding of how their customers interact with their website, where they lose interest, and what ultimately drives them to make a decision.

    This focus on the entire journey — rather than just the end goal of a sale — allows businesses to optimize each step along the way. Whether it’s improving a landing page’s load time, personalizing content for users, or refining the checkout process, the tools available ensure businesses can make data-driven decisions that lead to better outcomes.

    Turning Insights into Action

    One of the greatest strengths of digital marketing is its ability to provide measurable results. The vast amounts of data generated by online interactions can be overwhelming for many businesses, but NextBigBox’s tools help cut through the noise. These tools convert raw data into actionable insights that businesses can use to improve their strategies in real time.

    For example, businesses can use A/B testing to identify which web pages or marketing messages resonate most with their audience, allowing them to fine-tune their campaigns on the fly. Predictive analytics, another tool offered by NextBigBox, enables businesses to anticipate consumer behavior based on past data. This not only helps businesses improve conversions but also allows them to be proactive rather than reactive in their approach.

    Automation and Efficiency in Marketing

    Another significant trend in digital marketing is automation, which helps businesses manage large-scale operations with greater efficiency. NextBigBox offers a suite of automated tools that streamline various aspects of marketing campaigns, from email follow-ups to retargeting ads.

    The automation features are particularly useful for businesses looking to nurture leads over time. By using automated email sequences, for instance, businesses can engage potential customers with personalized messaging, nurturing them through the sales funnel without requiring manual intervention. These automated tools ensure that businesses stay top of mind with their audiences while freeing up resources to focus on more strategic tasks.

    Beyond Clicks: Measuring Success through Conversions

    While driving traffic to a website is still important, conversions have emerged as the true measure of success. In this context, a conversion isn’t limited to a sale; it could be a lead capture, a form submission, or even engagement with key content. The tools and strategies developed by NextBigBox emphasize these critical actions that indicate real progress for businesses.

    Through sophisticated conversion tracking tools, businesses can monitor their performance with precision, ensuring that their marketing spend delivers meaningful outcomes. This approach shifts the focus from vanity metrics, such as page views or social media likes, toward metrics that reflect business growth.

    The Impact on Businesses

    Numerous businesses, ranging from startups to well-established enterprises, have benefitted from NextBigBox’s approach to digital marketing. The impact of these tools goes beyond just improving conversion rates — businesses have reported enhanced customer retention, improved brand loyalty, and more efficient use of marketing budgets.

    Case studies indicate that companies utilizing NextBigBox’s tools have seen an increase in sales conversions of up to 25%, while others have reduced their customer acquisition costs by optimizing their campaigns. These tools help companies bridge the gap between customer interest and concrete results, transforming the business landscape.

    The Future of Digital Marketing

    As digital marketing continues to evolve, NextBigBox is poised to remain at the forefront of this transformation. The company’s focus on converting clicks into actionable business results will become even more critical as businesses seek to optimize their marketing strategies for greater efficiency and impact.

    The digital economy shows no signs of slowing down, and the importance of conversion-based strategies will only increase in the coming years. NextBigBox’s digital marketing tools are providing businesses with the foundation they need to not only survive but thrive in this competitive environment, setting the stage for continued growth and innovation in the future.

    Mrs Sucheta Chauhan, CMO NextBigBox

    As Sucheta Chauhan, CMO of NextBigBox, I envision a future where businesses are equipped not just to navigate the digital landscape, but to thrive within it. Our commitment to driving conversions will empower companies to transform interactions into lasting relationships, ensuring sustainable growth in an ever-evolving market.

  • Impressico Achieves Top CMMI Level 5 Certification, Leading the Way in Digital Transformation Efficiency

    New Delhi, 17th October 2024: Impressico is proud to announce its achievement of the prestigious CMMI for Development Maturity Level 5 certification, placing it among just 75 Indian companies to reach this significant milestone. The Capability Maturity Model Integration (CMMI) is a globally recognized process improvement framework that helps organizations streamline processes, improve performance, and reduce risks. Achieving Maturity Level 5, the highest certification, signifies that Impressico’s processes are optimized, predictable, and continuously improving, ensuring superior quality and efficiency in all operations.

    For over two decades, Impressico has delivered cutting-edge technology solutions, driving digital transformation for global clients. This recognition highlights our commitment to excellence in product engineering and digital consulting services. By adhering to best-in-class processes, Impressico continues to deliver innovative solutions across industry verticals, ensuring a seamless user experience.

    Jyoti Sureka, Founder & Managing Director, Impressico Business Solutions stated, “Achieving CMMI Level 5 certification is a major milestone, reflecting our unwavering focus on quality and innovation. Since our inception, our aspiration was to be recognised as an organisation steeped in delivering high-quality output both internally and to our business associates. Attempting to attain validation by means of certification became a goal and a roadmap we laid early 2011. At first we aimed for CMMI ML 3 certification that we achieved in 2012. We wanted to mature the practise substantially, that adopting a qualitative approach to all things became ingrained within us before seeking additional certification. Thereby we stayed true to this philosophy and approach and were reappraised CMMI ML 3 in 2015, 2018 and 2021. Finally we undertook the goal of attempting the treasured CMMI ML 5 certification and we attained it during the appraisal in August this year. I want to applaud the team at Impressico that has worked tireless towards this achievement and congratulate every member of the organisation on this momentous success.”

    This achievement highlights Impressico’s commitment to delivering successful outcomes for its clients across the globe, including North America, Europe, the Middle East, Australia, Japan, India, and Southeast Asia. As we continue to empower businesses, this certification reinforces our goal of setting new benchmarks in technology, innovation and service excellence.


    Mansi Praharaj