Kore.ai’s ‘AI for Work’ accelerates AI adoption and business outcomes across users, teams and the enterprise – CRN

Kore.ai announced AI for Work, a comprehensive AI platform designed to break information silos, streamline business workflows, and elevate employee experience. It transforms how enterprises harness AI to make work more efficient, intelligent, and valuable across all levels of the organisation. Based on beta customer results, companies achieved 30-50% faster information retrieval, workflow automation, and higher productivity overall with AI for Work.

Redefining the Modern Workplace

Knowledge workers spend 30% of their time searching for information across fragmented systems. While point solutions offer limited capabilities, enterprises need a comprehensive platform that securely connects information sources and enables AI innovation across teams.

Gartner estimates that, by 2028, 33% of enterprises will include agentic AI, up from less than 1% in 2024.

AI for Work revolutionises workplace operations through core differentiated capabilities:

• Secure Enterprise Search: Advanced RAG-powered search with role-based access delivers context-aware answers across authorised documents and applications. With its 100+ pre-built connectors and ability to create new ones without coding, it delivers instant ROI.
• Universal Orchestrator: LLM prompt-based applications and copilot tools can’t handle complexity—they hallucinate or remain siloed in individual applications.
  AI for Work coordinates complex workflows across specialised AI agents that can search, reason, summarise, generate content, and directly integrate with APIs. Supports intelligent planning, real-time context sharing, and session management to deliver seamless multi-step task execution.
• Enterprise Marketplace: Pre-built AI agent solutions for HR/IT/Recruitment and numerous agentic templates for common business workflows.
• Agentic applications (Prompt Library & Studio): Pre-built agentic applications that can execute multi-step workflows with precision; prompt library and no-code tools to create multi-step AI agentic workflows across enterprise applications.
• Extensible Agentic Platform: Built to easily integrate with different LLMs, and custom and third-party assistants or copilots with admin controls for guardrails and compliance, perfect for business teams to create, customise, and scale AI solutions, responsibly.

Transforming Enterprise Nerve System

“The modern enterprise is at a tipping point where knowledge workers must shift from navigating complexity to driving meaningful outcomes. Existing tools and workflows don’t match the pace of innovation and the demand for efficiency,” said Raj Koneru, CEO and Founder of Kore.ai. “AI for Work brings the convergence of intelligence, accessibility, and empowerment. By combining advanced RAG based search, multiagent AI automation, and a no-code AI agent platform, we’re not just enhancing productivity—we’re democratising AI innovation at every level of the organisation to shape the future of work.”

Future-Ready Workforce Solutions

Enterprises using AI for Work have achieved remarkable results, with a US-based investment banking company reporting that every search by its wealth advisors delivered 4x faster and more accurate answers from over 100,000 reports and knowledge artifacts. Additionally, a large pharmaceutical company has used AI automation for over 70% of routine IT support tickets.

“Generative AI is shaking up every aspect of work,” said Yuliya Teteryuk, Customer Care Director at Autodoc. “We are passionate about using technology to empower our people. That’s why we partnered with Kore.ai to integrate AI into our customer and employee support operations. We have observed 74% first-call resolution and significant savings. Our people are happier. We are excited about the simplicity, potential, and benefits AI for Work bring to the table.”

Platform for Enterprise Innovation

“Enterprises today grapple with fragmented knowledge and siloed systems,” said Prasanna Arikala, Chief Technology Officer at Kore.ai. “AI for Work transforms this reality by unifying enterprise intelligence and automation in a secure platform that grows with your organisation’s needs. Built on our agent platform – and trusted by over 400 Fortune 2000 companies for its security, compliance, and governance features – it enables enterprises to turn tribal knowledge into strategic assets, democratise AI innovation, and reimagine how work gets done.”