Role and Accountability of Tech Giants: Global, National, and Societal Concerns – The Way Ahead

In an era where technology permeates every aspect of our lives, the role of tech giants such as Google, Facebook (Meta), Amazon, and Microsoft has become both indispensable and contentious. These companies wield unprecedented power, shaping public discourse, influencing economies, and affecting the democratic processes of nations. However, with great power comes great responsibility, and it is time we critically examine the accountability of these corporations and their implications for society.

The Rise of Tech Giants: A Double-Edged Sword

The meteoric rise of tech giants has transformed the global economy. Collectively valued at over $8 trillion, these companies have revolutionized industries, created jobs, and provided services that many consider essential. For instance, as of 2023, Apple became the first company to reach a market valuation of $3 trillion, while Microsoft and Amazon consistently hover above the $1 trillion mark. Yet, this dominance raises critical questions about market competition, consumer choice, and ethical responsibility.

The concentration of market power among a few tech companies has led to concerns about monopolistic practices. According to a 2020 report by the House Judiciary Committee, companies like Amazon, Apple, Google, and Facebook have significant control over their respective markets, limiting competition and innovation. This monopolistic behavior stifles smaller competitors and leads to higher prices and fewer choices for consumers. For example, Google and Facebook control over 60% of the global digital advertising market, which limits opportunities for smaller players and raises costs for advertisers, ultimately impacting consumers. As Gregory F. Treverton, a senior fellow at the Global TechnoPolitics Forum, noted, “The emergence of tech giants has blurred the lines between political and commercial realms, creating a new landscape where accountability is paramount.”

The Need for Accountability Laws

As tech giants accumulate vast amounts of user data, their ethical responsibilities regarding data privacy and security have come to the forefront. High-profile data breaches, such as the Facebook-Cambridge Analytica scandal, have highlighted the potential for misuse of personal information. A 2022 Pew Research Center survey found that 79% of Americans are concerned about how companies use their data, underscoring the urgent need for transparency and accountability in data handling.

Regulatory bodies are struggling to keep pace with the rapid evolution of technology and the complex nature of data collection and usage practices. Legislative frameworks can serve as powerful tools for accountability, but they must be carefully crafted to avoid unintended consequences. While laws can incentivize compliance, they can also be misused to suppress dissent or violate privacy rights. The European Union’s Digital Markets Act, for example, aims to enhance competition in the digital sector by mandating significant tech firms to revamp certain aspects of their products to facilitate smaller competitors’ access to their user base. As Professor Shunyu Wang states, “Governments must strengthen their oversight of technology firms to ensure they contribute positively to the sustainable development of global society.”

The Importance of Non-Unified Systems and Data Localization

The influence of techgiants extends beyond individual countries, making global accountability a critical issue. Reputational risks can incentivize digital platforms to act differently in various contexts, but the transparency surrounding their practices is often inadequate. Countries like India, Brazil, and Vietnam are beginning to implement regulations aimed at curbing unethical practices, yet the effectiveness of these measures remains in question.

The importance of data sovereignty has been underscored by recent global disruptions. Countries are increasingly recognizing the need for data localization—requiring that data be stored within national borders to protect national interests and enhance security. For example, India’s Competition Commission has been investigating tech giants to ensure compliance with local data protection laws, emphasizing the need for these companies to adapt their practices to the local context. This shift promotes self-reliance in technology and mitigates risks associated with foreign dependency. As noted in a recent article, “Big Tech firms have become indispensable for the reconstruction of economic and social order, yet their influence must be balanced with national interests.”

Ethical Responsibilities: Beyond Profit

As tech giants continue to shape public discourse, their ethical responsibilities have come under scrutiny. Their platforms can amplify misinformation and influence elections, as seen during the 2016 U.S. presidential election. The algorithms that curate content can create echo chambers, reinforcing existing beliefs and polarizing public opinion. This raises critical questions about the responsibility of tech companies to regulate content and prevent the spread of harmful misinformation.

Moreover, the expectation for tech giants to adopt corporate social responsibility (CSR) practices is growing. Companies like Microsoftand Google have begun to implement ethical frameworks guiding their operations. Microsoft’s AI Principles emphasize fairness, reliability, and transparency in AI development, while Google focuses on socially beneficial applications. Such initiatives reflect a growing recognition of the need for ethical considerations in technology development. As Salomon Kisters, a tech ethics expert, states, “The immense power held by tech giants raises concerns about their influence on political and social issues. If not wielded responsibly, this power can undermine democratic processes.”

The Need for Techassurance

The rapid advancement of technology has created a skills gap in the workforce. A report by the World Economic Forum predicts that by 2025, 85 million jobs may be displaced by automation, while 97 million new roles may emerge. This shift necessitates a focus on reskilling and upskilling workers to meet the demands of a changing job market.

Partnerships between tech giants and educational institutions can help bridge this skills gap. Initiatives like Google’s Career Certificates program provide training in high-demand fields, ensuring that students are equipped with the skills needed for the future. However, these partnerships must prioritize inclusivity to ensure that all students, regardless of background, have access to these opportunities. As Eric Schmidt, former chairman of Google, emphasized, “We must ensure that our workforce is prepared for the jobs of the future, which increasingly rely on technology and digital skills.”

Business Implications: A Balancing Act

The practices of tech giants have significant implications for businesses across various sectors. Many companies rely on platforms like Google and Facebook for advertising and customer engagement. However, this dependency can lead to vulnerabilities, as changes in algorithms or policies can significantly impact visibility and revenue. For instance, Facebook’s algorithm changes in 2020 led to a 30% drop in organic reach for many businesses, prompting calls for greater transparency in platform operations.

Furthermore, the dominance of tech giants can stifle innovation among smaller competitors. Startups often struggle to compete with the resources and market reach of established companies. The acquisition of potential competitors by tech giants further consolidates their market power, limiting competition and hindering innovation. As noted by the National Security Commission on Artificial Intelligence (NSCAI), “For the first time since World War II, America’s technological predominance is under threat, and we must act to protect our innovation ecosystem.”

The Way Ahead

As we stand at the intersection of technology and society, the imperative for accountability among tech giants has never been clearer. It is crucial for stakeholders—governments, businesses, and civil society—to engage in constructive dialogue and develop frameworks that promote ethical practices, competition, and innovation.

The future of technology depends on finding the right balance between fostering innovation and ensuring that the interests of society are prioritized. By addressing these challenges collaboratively, we can create a more equitable and sustainable digital future that benefits all stakeholders. The time for action is now; we must hold tech giants accountable for their role in shaping our world.

Disclaimer: The views expressed in this article are those of the author only

Major General Dr Dilawar Singh is an Indian Army veteran who has led the Indian Army’s Financial Management, training and research divisions introducing numerous initiatives therein. He is the Senior Vice President of the Global Economist Forum AO ECOSOC, United Nations and The Co President of the Global Development Bank. He is passionate for advocacy for Fintech incorporation for enhancement of financial transparency, efficiency of finmanagement and societal inclusive banking.