Category: Technology

  • 6 key technology trends affecting the security sector in 2025 – CRN

    6 key technology trends affecting the security sector in 2025 – CRN

    By Johan Paulsson, CTO, Axis Communications, Mats Thulin, Director Core Technologies, Axis Communications and Thomas Ekdahl, Engineering Manager, Axis Communications

    We’ve once again reached the time of year when we look ahead to some of the technology trends that will affect the security sector over the coming 12 months. The pace of change is as fast as ever.

    Some of the trends are evolutions of those we’ve seen in previous years. An obvious one is the continued interest in how AI will be applied in our sector, and we’ve highlighted some of the new considerations that will need to be addressed moving forwards. Others are new, or even a resurgence of topics we may not have focused on for a while.

    National and regional legislators will once again try to keep pace with technological innovation. AI, cybersecurity, privacy, the need for resilience in critical entities… All these (and more) will be the focus of proposed and new regulation. We haven’t highlighted this as a specific trend, but it’s no less a priority and something every organisation will need to respond to.

    We believe that within all of these trends lies significant opportunity for the sector. For our customers that means enhanced capabilities, more flexibility, greater efficiency and increased value.

    Hybrid solutions: the foundation for freedom of choice

    In previous years we’ve highlighted how hybrid architectures – those making best use of edge, cloud, and on-premise technologies – have become the de facto choice for security solutions.

    The drivers for the choice of architecture will be unique to every organisation, taking into account technological, legal, ethical and governance concerns and requirements. The environment is evolving quickly, and therefore freedom of choice is imperative.

    Hybrid solutions give freedom of choice in how to store, view, and analyse video, or manage devices. A combination of edge, cloud, and on-premise technologies can deliver an optimal total system solution, or its flexibility used to choose the specific instance preferred.

    Whether demanded by emerging local and regional regulations or concerns over control of data, cost, or energy efficiency, hybrid solutions will continue to offer the greatest flexibility in creating architectures to best suit specific organisational needs and allow a system to be
    scaled.

    AI evolution alongside AI efficiency
    Development within the field of AI continues to race ahead. Deep learning technologies are the bread and butter of most analytics solutions within the security sector, while newer generative AI technologies are rapidly maturing. There is still a lot of hype in certain areas but real applications of generative AI in the security sector are becoming available. Each step of evolution brings with it a new set of opportunities, but also ethical, legal, and corporate considerations.

    Generative AI models are large and require much compute capacity to execute, which creates a debate in how to balance the cost of AI (both in terms of financial investment, but also in terms of energy use and environmental impact) with its value. A lot of effort is being put into reducing the size of the models while maintaining the quality of results. The increased use of AI technologies only reinforces hybrid architectures as the standard.

    The various ‘flavors’ of AI – from deep learning-based object recognition to generative AI – either demand or benefit from being applied at different places in the value chain, and in specific environments. Generative AI can assist operators in interacting with security solutions in natural language but, for the foreseeable future at least, require significant processing power. Conversely, deep learning-based analytics such as enhanced object recognition can be performed within surveillance cameras themselves.

    Eventually this will enable generative models to be, at least partly, run on cameras with high- quality results. At the same time the models are improving in quality with regards to ethical aspects, bias, hallucinations, and the risk of making the wrong decisions.

    Over time there is a big opportunity to dramatically change the efficiency and effectiveness of security operations. Algorithms will be able to understand what is happening in a scene and react to anomalies, based on the analysis on different types of input data, including but not limited to visual information. Input data will come from radar, audio, and numerous other sensors. This will create solutions that enable increasingly proactive capabilities and generate valuable insights in security scenarios for long term planning.

    Beyond safety and security becomes real
    The application of increasingly advanced computer vision, audio, access control and other connected technologies continues to serve security and safety use cases. Greater accuracy of analytics through the application of AI – particularly in object recognition – means that incidents can be responded to more quickly and effectively than ever before.

    What is also clear is that the data generated by sensors of all types – video, audio, environmental, and more – can benefit numerous use case beyond the traditional. While still a relatively small part of the market, we expect to see an acceleration of applications aligned to operational efficiency and business intelligence.

    This trend highlights the opportunities for increased collaboration across customer
    organisations. Technology being sourced or specified for one use case could well be used in another area of a business’s operations. For instance, data being created by video cameras employed principally for security purposes can be analysed over time to improve customer or employee experience, sustainability, or process efficiency.

    Through the high-quality hardware platforms available, the pace of development and innovation is astounding. Hardware vendors that foster an open and collaborative ecosystem of application developers and system integrators will bring greatest value to customers most quickly.

    The “rebirth” of image quality
    It may be counterintuitive to suggest that a focus on image quality is a trend in the sector, where many would assume it’s always been a priority (which, of course, it has). The trend is in how the images from visual sensors are being used, and with that the increased opportunities that better image quality brings.

    The paradigm shifts when we consider that images are now often being initially viewed and analysed by computers rather than humans, and that images are being viewed continuously, rather than when an incident of interest has taken place.

    Advances in analytics and AI mean that a higher resolution image will inevitably lead to a better result, whatever the use case. Object recognition will be more accurate and more detailed data (and metadata) created. The drive towards even better image quality has been reignited.

    With this has come opportunities for efficiency as well as effectiveness. A single camera producing much higher image quality can cover as large an area as multiple cameras would
    have been needed for previously. Higher resolution images also support analytics, for instance in large crowds, busy traffic intersections, or fast-moving production lines.

    The human is still very much “in the loop”, as the saying goes. Operators will be automatically alerted to scenes they need to pay attention to, increasing efficiency and effectiveness of a response. Image quality as a focus will also place keen attention on the maintenance of surveillance cameras – still often a manual task – as small obstructions can have a significant impact on analysis.

    The long-term value in products comes through software support
    At the higher end of the security sector, the quality of hardware has been improving year-on- year. Today, hardware devices can be of such high-quality – particularly in terms of performance and capabilities – that expectations about their lifetime are greater than ever.

    But while quality hardware can last for many years – as illustrated by the length of warranties – the defining factor in a camera’s functionality, including cybersecurity, and therefore its lifetime value, comes through ongoing software support.

    Vendor commitments to support software throughout the expected lifetime of the hardware are essential; software that continues to enhance and build on the capabilities of the camera and keep it as secure as possible.

    This also underpins the total cost of ownership of hardware. An investment in better quality camera, with comprehensive software support throughout its lifecycle, will ultimately be a more effective and efficient solution.

    Technology autonomy to the customer’s benefit
    Our role, and that of our partner ecosystem, is ultimately to focus on meeting the needs of customers. Technology for technology’s sake serves nobody’s purpose – innovations must be aligned to the priorities of the end user.

    This clearly means supporting customers’ goals in safety and security, operational efficiency, and business intelligence. But it also means supporting their cybersecurity posture, commitment to sustainability through energy efficient solutions, and flexibility and freedom of choice via open standards-based technologies and platforms.

    Technology vendors with more autonomy over their core technologies are clearly best placed to support these customer requirements. Greater control over foundational technology, from the silicon “upwards”, will allow a vendor to design specific capabilities and functionality aligned to customer needs into its products. Such an approach to core technology ownership will also allow a vendor to stand by commitments of being “secure by design”.

    Furthermore, greater control of technology – at a component or even material level – is an important prerequisite to more effectively mitigate the risks of broader disruption to global supply chains. This enhances the ability to meet the requirements of customers, when they are needed.

    We’re already seeing companies that would have traditionally been seen as software vendors designing their own semiconductors to gain more control over their service delivery – particularly in the area of AI – and we foresee this trend continuing in all sectors. Core technology independence is a trend we’re proud to say we’re some way ahead of, having developed our own system-on-chip, ARTPEC, for the last 25 years.

    So, there you have it, our take on some of the trends that will shape the security sector in 2025. We’re sure you’ll have views on these and maybe some other trends of your own. We’d be delighted to continue the discussion on this with you.

  • AI will start generating new revenue streams in 2025, assert experts

    artificial intelligence.(photo:Pixabay.com)

     AI to generate new revenue streams in 2025, innovate business processes: ExpertsPixabay.com

    Enterprises will reimagine business processes and value streams with AI agents in 2025, while taking into consideration the practical and ethical challenges, industry experts have said, adding that it will be the year of small language models, scaled reasoning and business value realisation.

    In the coming year, AI agents will generate new revenue streams, innovate business processes across industries, boosting profitability, operational efficiency, and customer experience.

    “Humans will increasingly take on roles where they set up agentic teams, plan agentic workflows, and validate work done by AI Agents,” said Sandhya Arun, Chief Technology Officer, Wipro.

    According to Mohammed Rafee Tarafdar, CTO of Infosys, in 2025, we will see a lot of AI initiatives that are currently under rollout, to be scaled across enterprises, and businesses will start realising some measurable business value along the lines of cost, growth, better experience, and risk protection.

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    “We are seeing increased investments in scaling inferencing which improves the reasoning capabilities, thereby enabling the agentic systems to be used to eliminate tasks and re-engineer the processes,” Tarafdar mentioned.

    As the small language models become more specialised and can deliver higher accuracy at lower cost, the adoption of these models in enterprises is likely to accelerate.

    Prativa Mohapatra, Vice President and Managing Director, Adobe India, said that fuelled by a healthy enterprise business, vibrant creator community, and upcoming technological advancements, 2025 represents a year of extraordinary opportunity.

    “We are committed to leading the way in harnessing generative AI’s potential responsibly and empower businesses and creators alike, setting new benchmarks in personalised customer experiences and content creation while upholding trust and transparency through our content authenticity programmes,” she noted.

    The idea of software-defined capabilities, which originated with cloud technology, has now evolved across various machines like vehicles and robots.

    “In 2025, software defined machines will be powered by AI and ML and make informed decisions. We will witness an increase in autonomous machines with over-the-air (OTA) updates,” added Arun.

    Autonomous industrial robots will proliferate, and software-defined medical devices will evolve towards autonomous preventive maintenance and self-healing with minimal human intervention and down time.

    Augmented analytics will enable citizen users to gain access to intelligent insights from ready-to-use data visualisations for faster and informed decision making. Data marketplaces will grow across industries and industry ecosystems to unlock new revenue streams, said experts.

    (With inputs from IANS)

  • The Power of Three: Cloud, AI, and Digital Transformation Driving the Future

    Cloud, AI, and Digital Transformation

    In the modern technological landscape, the convergence of cloud computing, artificial intelligence (AI), and digital transformation is shaping a new era of business efficiency and innovation. Surendra Mohan Devaraj highlights how these three forces are revolutionizing industries by driving growth, enabling agility, and opening new pathways for success. With a deep understanding of these trends, Devaraj underscores the strategic importance of harnessing their collective potential.

    Cloud Computing: The Foundation of Modern Innovation
    Cloud computing has become the cornerstone of digital transformation by offering businesses a scalable, cost-effective infrastructure. Organizations moving to the cloud report a 30-50% reduction in IT costs and significant improvements in operational efficiency.

    Cloud platforms eliminate physical infrastructure, offering on-demand computing power for scalability, real-time operations, and remote collaboration. Companies adopting cloud solutions achieve 76% faster application deployment, driving competitive advantage and rapid product launches.

    Multi-cloud and hybrid strategies optimize performance and reduce risks like downtime or data loss. Emerging innovations like serverless and edge computing enhance efficiency by reducing latency and boosting operational effectiveness.

    Artificial Intelligence: The Brain of Transformation
    Artificial intelligence serves as the cognitive engine that powers modern digital transformation efforts. By automating processes, deriving actionable insights, and personalizing customer experiences, AI is enabling businesses to operate smarter and faster.

    For instance, AI algorithms in healthcare analyze medical data 150 times faster than human experts, achieving up to 97% accuracy. In manufacturing, AI-powered predictive tools have cut machine downtime by 50%, while AI-driven automation has improved productivity by as much as 30%.

    Personalized customer experiences are another standout benefit. E-commerce platforms using AI-driven recommendations have seen conversion rates grow 9 times higher, along with increased customer satisfaction. Similarly, AI’s ability to forecast trends allows businesses to optimize inventory, reducing errors by up to 50%.

    The accessibility of AI through cloud-based platforms has democratized this powerful technology. Emerging trends like explainable AI and AI-driven cybersecurity are paving the way for greater transparency, trust, and secure implementation.

    Digital Transformation: The Strategic Redesign of Business
    Digital transformation leverages cloud computing and AI to modernize processes, enhance customer engagement, streamline workflows, reduce IT costs by 14%, boost agility, and improve employee productivity.

    Data-driven decision-making fuels digital transformation, boosting profitability by 19%. Aligning strategies with technology and fostering innovation enables organizations to adapt faster, reducing time-to-market for new products by 25%.

    The impact of digital transformation spans all sectors, from improving supply chains to enhancing healthcare outcomes and optimizing financial services. Companies that prioritize this integration experience measurable gains in efficiency, customer satisfaction, and revenue growth.

    Real-World Impact of Technological Synergy
    Cloud, AI, and digital transformation revolutionize industries, cutting healthcare costs by 30% and improving outcomes, while manufacturers reduce downtime by 40% with AI-driven predictive maintenance.

    Smart cities use cloud and AI to enhance traffic management, energy efficiency, and public services. Financial institutions deploy AI fraud detection, reducing false positives by 60-80% and safeguarding customer assets.

    The impact of this technological convergence is clear: businesses that strategically implement these innovations report higher efficiency, reduced costs, and stronger competitive positioning.

    Overcoming Challenges to Realize Potential
    Despite vast opportunities, challenges like skill gaps, data privacy, and integration complexities persist. Notably, 54% of businesses struggle to recruit AI and cloud experts, while legacy systems hinder progress.

    However, organizations investing in upskilling, data governance, and multi-cloud management report measurable improvements. By addressing these challenges, businesses can unlock the full potential of cloud, AI, and digital transformation.

    In conclusion, the integration of cloud computing, AI, and digital transformation is revolutionizing industries, enabling organizations to innovate, optimize, and thrive. As Surendra Mohan Devaraj highlights, businesses that embrace these technologies strategically will lead the digital revolution, driving sustainable growth and resilience in an increasingly competitive world.

  • Team Computers and HP unveil the future of high-performance computing at the HP Z series event – CRN

    Team Computers and HP unveil the future of high-performance computing at the HP Z series event – CRN

    Team Computers, in collaboration with HP, successfully hosted the HP Z Event at Zorba, New Delhi. The event brought together 70 delegates, including industry professionals, decision-makers, and technology enthusiasts, for an evening dedicated to exploring the cutting-edge capabilities of the HP Z Series range.

    The event featured insightful sessions led by experts from Team Computers and HP, highlighting the advanced features and unparalleled performance of the HP Z Series workstations. These sessions delved into how the Z Series is tailored to meet the demands of high-performance computing, creative workflows, and data-intensive tasks across industries.

    A key highlight of the event was the exclusive hands-on experience zone, where attendees had the opportunity to interact with the latest innovations in the HP Z Series lineup. From exploring state-of-the-art hardware to understanding how these solutions can elevate productivity and creativity, the experience zone left participants impressed with the potential of HP’s technology.

    Speaking about the event,Ranjan Chopra, Managing Director of Team Computers, said, “The HP Z Event was a fantastic platform to connect with industry leaders and showcase how the HP Z Series is redefining performance and innovation. At Team Computers, we are committed to empowering businesses with technology that drives efficiency and creativity. Events like these help us bridge the gap between cutting-edge solutions and the professionals who can truly benefit from them.”

    The HP Z Event underscored Team Computers’ dedication to bringing the best in technology to its clients and fostering collaboration with industry leaders like HP. The positive response from attendees highlights the growing demand for high-performance solutions tailored to today’s dynamic business environments.

  • Revolutionizing Marketing Decisions with AI and Advanced Analytics

    Advanced Analytics

    In today’s era of digital transformation, marketing has transitioned into a data-driven discipline, leveraging advanced analytics and artificial intelligence (AI) to revolutionize strategies and decision-making processes. Sowmya Kotha, a visionary in this field, sheds light on how these technologies are reshaping marketing, enabling businesses to thrive in the fast-paced digital landscape. Through cutting-edge innovations, marketers can now transcend traditional boundaries and redefine the customer experience.

    The Role of Advanced Analytics in Marketing Transformation
    Advanced analytics platforms lie at the heart of this transformation, offering capabilities that extend beyond conventional data tracking. These tools enable detailed monitoring of customer journeys, providing real-time insights into behavior and preferences across multiple platforms. The integration of machine learning further enhances their potential, delivering predictive metrics that allow businesses to anticipate customer needs and proactively adjust their strategies. This evolution equips marketers with a dynamic toolkit to meet the demands of a competitive market.

    AI-Driven Insights: Precision and Personalization in Marketing
    AI brings unparalleled precision to data analysis, leveraging dynamic algorithms to uncover complex patterns in consumer behavior. Unlike traditional methods, it processes vast datasets in real time, delivering predictive insights that guide strategies with accuracy. Advanced segmentation reveals nuanced customer groups based on behaviors, not just demographics. AI optimizes content delivery by adjusting tone, timing, and visuals to maximize engagement. This personalization transforms marketing into a proactive discipline, enabling businesses to anticipate trends and customer actions with unprecedented effectiveness.

    Enhancing Campaign Effectiveness Through Modern Analytics
    Analytics tools today are redefining how campaigns are measured and optimized. Traditional methods like last-click attribution have given way to multi-channel attribution models, which assess the overall impact of marketing efforts across different platforms. This approach allows marketers to allocate resources more effectively, ensuring higher returns on investment.
    Real-time reporting further amplifies campaign success. Automated systems adjust budgets, refine bidding strategies, and modify outreach timings based on live performance data. These capabilities enhance efficiency while ensuring that campaigns remain responsive to ever-changing market dynamics.

    Redefining Audience Targeting with Predictive Modeling
    AI-powered audience targeting uses behavioral data and predictive analytics to refine outreach strategies. Dynamic customer segments evolve with changing user behaviors, ensuring that marketing campaigns stay relevant and impactful.

    Predictive targeting is particularly transformative. By analyzing historical and real-time data, AI identifies customers most likely to engage with specific actions. This insight enables marketers to design proactive strategies, delivering personalized experiences at scale and driving deeper engagement, loyalty, and conversions.

    Accelerating Data-Driven Decision-Making
    AI’s integration into analytics workflows accelerates decision-making, allowing businesses to act swiftly on actionable intelligence. Machine learning algorithms and natural language processing extract and present trends and opportunities in accessible formats, democratizing insights across teams.

    This capability reduces the time-to-insight, creating an environment where frequent strategic adjustments are feasible. Businesses can respond to emerging challenges or opportunities promptly, maintaining competitiveness in dynamic markets.

    Optimizing Marketing Strategies for Maximum Impact
    Advanced analytics have redefined marketing optimization by leveraging predictive models to guide budget allocation, ensuring resources are directed toward the most impactful campaigns and channels, thereby minimizing resource wastage and maximizing ROI. AI further revolutionizes content strategies by analyzing performance metrics and suggesting real-time improvements to tone, imagery, and messaging to align with audience preferences. Real-time analytics enable agile marketing practices, allowing businesses to dynamically adapt strategies based on market feedback.

    In conclusion, Sowmya Kotha emphasizes that the ongoing evolution of AI and analytics will define the future of marketing. Organizations that successfully integrate these technologies with strategic creativity will lead the way in delivering impactful, customer-centric solutions. Through such efforts, the full potential of data-driven decision-making will be realized, marking a new era of innovation in marketing.

  • NetApp appoints Hitesh Joshi as Director for channels and alliances, India and SAARC – CRN

    NetApp appoints Hitesh Joshi as Director for channels and alliances, India and SAARC – CRN

    NetApp, announced the appointment of Hitesh Joshi as Director for Channels and Alliances for India and SAARC. Hitesh brings a wealth of expertise in hybrid cloud solutions, intelligent data management, and data center technologies and will play a crucial role in strengthening NetApp India’s channel ecosystem and driving partner growth across the region.

    With over 27 years of industry experience, Hitesh has held leadership positions at renowned organisations including Nutanix, Veeam, IBM, and Novell. His proven track record in delivering exceptional results and fostering innovation uniquely positions him to lead NetApp’s channel strategies in a dynamic and rapidly evolving market.

    In his second stint at NetApp, Hitesh will focus on enhancing collaboration within the company’s partner network, leveraging his deep industry insights and a firm belief in the ethos of “TEAM – Together Everyone Achieves More.” His leadership approach prioritises mutual success and innovation, ensuring that partners are empowered to deliver exceptional value to customers.

    “NetApp has always been at the forefront of innovation, and I am honoured to return and contribute towards its vision of driving success through collaboration and cutting-edge technology,” said Hitesh Joshi, Director for Channels and Alliances, India and SAARC, NetApp. “Channel partners are the catalysts driving the technological revolution being witnessed in the country today. I look forward to working closely with our partners to create meaningful growth opportunities and deliver exceptional value to our customers.”
    Puneet Gupta, Vice President and Managing Director, NetApp India/SAARC added, “Hitesh’s passion for collaboration and innovation aligns perfectly with NetApp’s mission to empower organisations with intelligent data management solutions. His leadership and extensive industry experience will be invaluable in strengthening our channel ecosystem and driving NetApp’s growth in India.”

  • Generative AI Reshapes Customer Service Landscape with Enhanced Efficiency and Personalization

    Generative AI

    In this digital era, the integration of generative AI into contact center operations marks a pivotal shift in customer service delivery, according to groundbreaking research by technology expert Santhosh Kumar Ganesan. Published in the International Journal of Computer Engineering and Technology, his comprehensive study demonstrates how AI implementation is yielding remarkable improvements in both productivity metrics and customer satisfaction levels. This analysis from the United States-based researcher sheds new light on the transformative potential of AI technologies in modernizing traditional contact center frameworks.

    Revolutionizing Customer Support
    Recent research published in the International Journal of Computer Engineering and Technology demonstrates how advanced language models are transforming contact center operations. The study highlights notable gains in both operational efficiency and customer satisfaction through the implementation of emerging technology.

    Harmonizing Technology and Human Expertise
    The integration of digital assistants created a sophisticated hybrid model balancing automation and human expertise. While systems handle routine tasks, agents focus on complex cases needing empathy and critical thinking. This division boosted productivity 30% in resolved queries, with technology excelling at maintaining context and information recall.

    Crafting Individual Customer Journeys
    Advanced data analysis enables digital assistants to craft deeply personalized customer experiences, adapting their communication style and solutions to each individual. By analyzing conversation history, technical proficiency, and product usage patterns, these systems deliver tailored responses that resonate with specific customer needs. This dynamic approach considers past interactions, preferred communication styles, and product configurations to create meaningful, contextualized solutions that feel natural and relevant. The technology transforms standard support into highly personalized interactions, exceeding what was possible with conventional methods.

    Transforming Operational Economics
    The financial impact of generative AI implementation is substantial, with organizations reporting operational cost reductions of 15-40% over a three-year period. These savings stem from optimized resource allocation, reduced training requirements, and improved efficiency in handling customer inquiries. The technology enables better utilization of skilled staff through AI-driven predictive analytics and streamlined workflows.

    Delivering Round-the-Clock Excellence
    The technology has effectively eliminated the traditional constraints of business hours and time zones. AI-powered systems provide consistent service quality regardless of when customers reach out, making it particularly valuable for global businesses serving diverse markets. The systems can seamlessly scale to handle sudden increases in inquiry volumes without service degradation, offering unprecedented flexibility in customer service delivery.

    Navigating Implementation Complexities
    While the transformation is promising, the implementation comes with important considerations. Organizations must navigate data privacy concerns, ensure AI-generated content accuracy, and maintain the essential human element in customer interactions. The research suggests a layered approach to quality control, combining AI-driven checks with human oversight to achieve optimal results and ensure service quality remains consistently high.

    Pioneering Next-Generation Service
    The evolution continues with emerging trends such as multimodal AI, which integrates text, voice, and visual processing capabilities, and emotional AI, which aims to recognize and respond to customer emotions more effectively. These advancements promise even more sophisticated and nuanced customer interactions in the future, setting new standards for customer service excellence.

    Quantifying Success Through Data
    Recent metrics show AI-enhanced agents achieving 8.2/10 satisfaction scores, while virtual assistants reach 7.9/10, both surpassing traditional human-only service at 7.5/10. These results highlight the positive impact of technological integration on service quality.

    In conclusion, as highlighted by Santhosh Kumar Ganesan, research published in the International Journal of Computer Engineering and Technology demonstrates that advanced language models are fundamentally reshaping customer service delivery, rather than merely supplementing existing operations. As organizations continue refining their technological integration strategies, the powerful combination of automated systems and human expertise promises to deliver increasingly efficient and customer-centric service experiences.

  • Iris Global powers Nasik partner – Omega Systems’ success delivers Rs 50 Crore IT supplies for Maharashtra’s NHM project – CRN

    Iris Global powers Nasik partner – Omega Systems’ success delivers Rs 50 Crore IT supplies for Maharashtra’s NHM project – CRN

    Iris Global Services continues to set benchmarks by empowering its partners across diverse sectors. Its latest milestone involves supporting Nasik-based Omega Systems with HP, Acer, and Dell compute products worth Rs 50 crore for Maharashtra’s National Health Mission (NHM) project.

    Omega Systems, which specialises in IT system integration, achieved a turnover of Rs 113 crore under the NHM program, with Iris Globalsupplying nearly half of the required hardware and software solutions.

    “Of our Rs 113 crore turnover in the NHM project, Rs 50 crore came through Iris Global’s supplies,” said Vijay Suryavanshi, Managing Partner and Director of Omega Systems. Despite a decade-long association, 2024-25 marks a significant business breakthrough for the two companies. Suryavanshi highlighted that Iris provided an additional Rs 30 crore in credit support, enabling Omega to scale operations rapidly.

    The partnership’s success stems from Iris’s efficient decision-making and strong logistical capabilities. “The Iris team, including Mr. Pathan and Ms. Kamini Talwar, has been incredibly supportive. Their prompt credit facilitation and user-friendly processes empowered us to execute large-scale orders with ease,” added Suryavanshi.

    The collaboration has allowed Omega Systems to enhance its focus on healthcare IT solutions post-COVID. Their NHM initiatives align with India’s National Health Policy 2017, aiming for universal health coverage and sustainable healthcare infrastructure.
    While healthcare is a growing focus, Omega Systems has long been a dominant force in Maharashtra’s school education sector, with significant contributions to the Sarva Shiksha Abhiyan. The company serves over 65,000 government-aided schools, controlling 90-95% of the business in this flagship central government program.

    Commenting on the collaboration, Mr. Hirekhan M. Pathan, Regional Manager (West India), Iris Global, stated: “Omega Systems’ focus on healthcare and education in Maharashtra has made them a valuable partner in our channel ecosystem. With efficient logistics and tailored credit solutions, we are proud to support their mission.”

    Kamini Talwar, Director, Iris Global Services, praised Omega Systems‘ impact: “As a partner-friendly organization, we go the extra mile to support partners like Omega with credit flexibility, deal structuring, and a personal touch. Their contributions to the education and healthcare sectors are truly commendable.”

    Iris Global has recently expanded its offerings by partnering with Exatron, a Make in India
    initiative for compute server storage and endpoint products. These innovations will further
    strengthen Iris’s ability to serve sectors like education and healthcare. With over 27 years of experience, Iris Global Services remains India’s “Most Preferred IT Distribution Company,” known for its quick response and access to cutting-edge technology.
    and reliable deliveries.

    Looking ahead, Omega Systems plans to expand its expertise in Cloud Computing, aligning with evolving market demands and government initiatives. Omega Systems is on track to cross the Rs 100 crore turnover mark in FY 2025, reinforcing its position as a key player in Maharashtra’s IT ecosystem.

  • Automated CI/CD Pipelines Revolutionize Software Development Landscape

    software development practices

    In this era of rapid digital transformation, software engineering expert Sekhar Chittala from the USA has unveiled groundbreaking insights into how automated CI/CD pipelines revolutionize developer productivity. His comprehensive research illuminates how these advanced pipeline systems fundamentally transform software development practices, leading to dramatic improvements in deployment speed, code quality, and team collaboration, marking a pivotal shift in the development landscape.

    The Dawn of Development Automation

    The integration of automated CI/CD pipelines represents a transformative milestone in modern software development methodology, fundamentally reshaping how applications are built, tested, and deployed. These sophisticated pipelines have revolutionized the entire development lifecycle, enabling teams to identify and address errors early, maintain exceptional code quality, and deploy applications with unprecedented speed and reliability. The strategic automation of repetitive tasks has achieved a remarkable 50% reduction in time spent on routine activities, freeing developers to focus their expertise on innovation, complex problem-solving, and architectural improvements that drive business value.

    Breaking Speed Barriers

    The transformative impact of CI/CD implementation on development velocity has fundamentally revolutionized software delivery timelines, with organizations achieving an extraordinary 440 times faster lead times from commit to deployment compared to traditional methodologies. This dramatic acceleration has enabled teams to shift from conventional monthly or quarterly deployment cycles to dynamic daily or weekly releases. Such agility has profoundly enhanced organizations’ ability to rapidly respond to evolving market demands and user feedback, maintaining competitive advantage in today’s fast-paced digital landscape. The automation-driven efficiency gains have also significantly reduced human error, improved code quality, and enhanced team collaboration across the development lifecycle.

    Quality Assurance Revolution

    Automated testing stands as the cornerstone of effective CI/CD pipelines, providing significant advantages over manual approaches. The integration of sophisticated code analysis tools ensures meticulous examination of every code change, maintaining exceptional quality standards. This systematic approach has achieved a 70% reduction in deployment errors and 22% decrease in unplanned work and rework.

    Strategic Deployment Innovation

    Modern CI/CD pipelines leverage advanced deployment strategies that minimize risks while maximizing operational efficiency. Blue-green deployments maintain dual identical production environments, enabling thorough testing before traffic switching. Similarly, canary releases facilitate gradual rollouts to select user groups, gathering crucial real-world feedback before full deployment. These sophisticated approaches have transformed how organizations manage software updates.

    The Future of Pipeline Intelligence

    The horizon of CI/CD pipeline development shows promising advancement with the integration of artificial intelligence and machine learning. These technologies are set to optimize various aspects of the CI/CD process, from intelligent test selection to predictive analytics for deployment success. The evolution includes enhanced security features and cloud-native solutions, promising even greater efficiencies in software delivery.

    Security in the Pipeline

    As cyber threats evolve, CI/CD pipelines are incorporating more sophisticated security measures. Automated security scanning tools can now detect vulnerabilities in both application code and infrastructure configurations. This integration of security policies throughout the CI/CD workflow ensures that security considerations are addressed at every development and deployment stage.

    Cloud-Native Transformation

    The trend toward cloud-native development is significantly influencing CI/CD pipeline evolution. These solutions offer greater scalability, flexibility, and cost-effectiveness compared to traditional on-premises solutions. The seamless integration with cloud services enables developers to leverage advanced technologies more effectively, optimizing infrastructure usage across different cloud providers.

    In conclusion, Sekhar Chittala‘s research demonstrates that investment in robust CI/CD pipelines isn’t just a technological decision but a strategic imperative for organizations aiming to maintain their competitive edge in the digital age. With continuous innovation in automation, security, and cloud integration, CI/CD pipelines are set to further revolutionize the software development landscape, promising even greater efficiencies and capabilities for development teams worldwide.

  • India’s data centre capacity to more than double by fiscal 2027 – CRN

    India’s data centre capacity to more than double by fiscal 2027 – CRN

    The Indian data centre industry’s capacity1 is set to more than double to 2-2.3 GW by fiscal 2027, led by increasing digitalisation of the economy as enterprises increase their investments in cloud storage and consumer demand for data surges. Further, rising penetration of Generative Artificial Intelligence (GenAI) will drive the demand over the medium term.

    Incremental capital expenditure (capex) to support the strong demand would see a higher proportion of debt funding, resulting in a moderate increase in debt levels. That said, capacity additions will lag demand growth, keeping offtake risks low. As a result, the industry can expect healthy and stable cash flows, which will keep credit profile of players steady.

    A CRISIL Ratings analysis of industry players, representing ~85% of the market share by operational capacity, indicates as much. Data centres cater to the computing and storage infrastructure demand, which is driven by two primary drivers. One, enterprises are rapidly shifting their businesses to digital platforms, including cloud, a trend that has accelerated post Covid-19 pandemic. Two, increased accessibility of high-speed data has led to a surge in internet usage, including social media, over-the-top (OTT) platforms and digital payments. Notably, mobile data traffic logged a compound annual growth rate (CAGR) of 25% over the last five fiscals. It stood at 24 GB per month at end-fiscal 2024 and is expected to rise to 33-35 GB by fiscal 2026.

    In addition to the ongoing demand, rapid advancement of GenAI, which requires higher computational power and low latency than traditional cloud computing functions2, will also provide tailwind to the data centre demand in India. Says Manish Gupta, Senior Director and Deputy Chief Ratings Officer, CRISIL Ratings Ltd, “To meet the growing data centre demand, an investment of Rs 55,000-65,000 crore is required over the next three fiscals, primarily towards land and building, power equipment and cooling solutions. Data centre operators typically build infrastructure – land and building, which account for 25-30% of overall capex – with the expectation of future tie-ups. While this approach may expose incremental capacities to utilisation risks, strong demand is expected to support capacity utilisation to reach 80-90% within a year or two.”

    The capacity additions are driven by expansion plans of the existing players as well as entry of new players. These are on the back of significant demand from hyperscalers3. As hyperscalers typically wield high bargaining power due to large capacity requirements in a data center, they are able to secure competitive pricing. Typically, pricing of hyperscalers is likely to be 10-20% lower than other customers. Hence, balancing the ramp-up in capacity utilisation with pricing remains key for returns on data centre investments.

    Says Anand Kulkarni, Director, CRISIL Ratings Ltd, “Once capacities are tied up, data centres benefit from predictable cash flows backed by a stable client base resulting in low churn rates. This is due to high switching cost for customers on account of their investments and possible business disruptions when switching. Amid significant capex plans for expansion, the debt-to-earnings before interest, tax, depreciation and amortisation (Ebitda) ratio of data centre operators is expected to increase to ~5.4x this fiscal from ~5x last fiscal, before improving from next fiscal as capacity utilisation ramps up.”

    In the milieu, data centre players’ timely capacity commissioning and tie-ups with customers, along with their ability to sustain pricing, will bear watching.