Apple tech support staff urged to stay mum on iPhone 12 radiation issue

Apple Inc., going through an argument in France over the iPhone 12’s radiation ranges, has suggested tech-support staff not to volunteer any data when customers ask concerning the issue.

If prospects inquire concerning the French authorities’s declare that the mannequin exceeds requirements for electromagnetic radiation, staff ought to say they don’t have something to share, Apple workers have been instructed. Staff also needs to reject prospects’ requests to return or alternate the cellphone except it was bought up to now two weeks — Apple’s regular return coverage.

Customers asking if the cellphone is protected needs to be instructed that each one Apple merchandise undergo rigorous testing to be sure that they’re protected, in accordance to the steerage.

The French authorities requested Apple earlier this week to stop gross sales of the iPhone 12 as a result of assessments confirmed that the machine emits electromagnetic waves which are too sturdy. The nation’s digital Minister instructed Apple it has two weeks to repair the issue by way of a software program replace.

Apple rebutted the claims and stated it could interact with France to present that the iPhone 12 is compliant. The Cupertino, California-based know-how large stated it supplied officers with in-house and third-party lab testing to exhibit that the product is inside the authorized vary.

Apple was already phasing out the iPhone 12 simply because the issue flared up. The mannequin debuted in 2020, and Apple stopped promoting it Tuesday with the announcement of the iPhone 15 line. But France’s stance threatens to spark concern among the many tens of millions of current iPhone 12 customers. Apple bought greater than 100 million models of the machine inside its first seven months on sale, in accordance to Counterpoint Research.

In the times since France’s preliminary assertion, different nations within the European Union, together with Belgium and Germany, have began to assess the iPhone 12’s radiation ranges.

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