How secure on-device AI can transform the delivery of government services with real-time translation support

Samsung has a long history of providing versatile, secure mobility solutions to support critical government missions. From enhancing workforce productivity to optimizing field operations, Samsung’s portfolio of mobile devices helps government agencies mobilize their workforce and better support personnel in the field. This includes providing tactical smartphones purpose-built for military needs, advanced situational awareness capabilities, and flexible in-vehicle computing solutions for public safety and other agencies that rely on personnel in the field.

Now, Samsung is further enriching the mobile experience by adding secure, on-device assisted intelligence tools that enable government agencies to provide their workforce with a translator everywhere — just by using Samsung Galaxy smartphones with Galaxy AI¹.

Unlike traditional translation apps, Samsung’s Live Translate² with Galaxy AI and Interpreter³ with Galaxy AI translate conversations in real time without the need to toggle back and forth between languages manually or navigate delayed responses, ensuring conversations remain natural and fluid. This makes Live Translate and Interpreter much more intuitive for users and practical for mobile fieldwork.

Live Translate with Galaxy AI automatically translates voice calls and text messages as they happen. On a phone call, translations come through audibly and on-screen after each person speaks. In text messages, translations are shown below each sent and received message to translate and communicate seamlessly.

For in-person conversations, Interpreter with Galaxy AI can both audibly translate and display a transcript of the conversation all on the phone. This lets two people talk back and forth casually — as they normally would — while Interpreter translates out loud and on screen. If needed language packs are downloaded in advance, Interpreter can be used without an internet connection, which is extremely useful for those in field operations who often find themselves working in environments with unpredictable network availability.

Designed with security in mind from the start

While the federal government has signaled its intent to modernize government with the responsible adoption of artificial intelligence (AI) technologies, security remains a primary concern and high priority. To address these needs, Samsung leveraged the power of its Galaxy smartphones and the security of Samsung Knox Platform for Enterprise⁴ to enable the controlled and confident operation of its suite of Galaxy AI assisted intelligence tools. Two of the primary ways it accomplished this include designing a number of Galaxy AI features to run only on the device and ensuring centralized enterprise control of Galaxy AI usage.

An on-device AI engine ensures no data is ever shared for training purposes

Select Galaxy AI features, including both Live Translate and Interpreter, are processed completely within an on-device AI engine. This engine neither places the data in the device’s storage nor delivers it to, or allows it to be accessed by, any unauthorized applications or services. None of the data is ever shared for training purposes.

Centralized control via Knox Service Plugin ensures security policies are enforced

Samsung’s Knox Platform for Enterprise enables enterprise customers to take control over cloud-based AI features to enhance privacy and security by processing data locally.

The ability to overcome language barriers in real time is a game-changing enhancement for government field operations

The need to communicate with citizens, colleagues and partners who speak another language is essential to the successful delivery of government services. The secure, on-device design of Live Translate and Interpreter empowers agency employees to overcome language barriers they come across as part of their work while managing security risks. This can tangibly support a number of important government missions. Some examples include:

• Emergency response coordination and disaster recovery. When every second counts, real-time translation enables personnel to communicate with one another and the affected population without delay, supporting the efficient coordination and delivery of aid.

• Law enforcement. From federal agents to local police, officers can use real-time translation to interview witnesses and potential suspects without waiting for outside translation support, speeding critical decision-making and accelerating the investigative process.

• Citizen services. Improving the delivery of government services remains a key priority for agencies. For those employees on the front lines of citizen support, Live Translate and Interpreter support fluid conversation that significantly improves the citizen experience and ensures that language is not a barrier to providing high-quality service interactions.

• International outreach. For agencies who must collaborate internationally, intuitive, real-time translation can enhance the language support to their teams, improving their ability to communicate confidently even in situations when unexpected language differences present.

Meeting today’s needs with field-ready performance and security

Government agencies will continue to explore ways to balance their need to manage risk with the potential of AI to improve the citizen and employee experience — and Samsung is committed to supporting their needs now and in the future. Live Translate and Interpreter with Galaxy AI are securely designed, task-specific assisted intelligence tools that enhance our government-focused mobility solutions and can make a tangible difference in the field today.

¹Galaxy AI features by Samsung will be provided for free until the end of 2025 on supported Samsung Galaxy devices.

²Live Translate feature for Call Assist does not need a network connection. Calls need a network connection to activate Live Translate. Samsung Account login required. Live Translate is only available on pre-installed Samsung Phone apps and some third-party apps. Service availability may vary by language or region. Certain languages may require language pack download. Accuracy of results is not guaranteed.

³ Interpreter requires Samsung Account login. Certain languages may require language pack download. Service availability may vary by language. Accuracy of results is not guaranteed. Availability and supported features may vary by country, region or carrier. Availability of supported languages may vary.

⁴ For the full list of Knox certifications, please visit https://www.samsungknox.com/en/knox-platform/knox-certifications