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Category: Smartphones & Gadgets

  • The new 990 EVO Plus SSD unlocks breakthrough performance and value for every organization

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    The speed of business increases exponentially every day, and so does the volume of data users create, consume, and share. Fortunately, SSD storage costs have continued to come down while capacity has expanded, and high performance is now more attainable than ever. From healthcare to the public sector, corporate enterprises to higher education, more organizations than ever can take advantage of these advances to drive business forward.

    The all-new Samsung 990 EVO Plus PCIe® 4.0 x4 / 5.0 x2 NVMe™ 2.0 SSD combines speed, capacity, and energy efficiency to tackle demanding tasks. Less time waiting for apps to load and data to process translates to higher productivity and a more effective workforce.

    Demands on local storage keep increasing. Can your current SSDs keep up?

    Even though many organizations rely on cloud storage for day-to-day business, there are a slew of data-intensive tasks that require high-performance local storage. Use cases demanding large, fast local drives include:’

    • Data analysis: Data scientists and engineers working with large data sets often bump up against storage limitations. Large, high-speed SSDs are a must for offline analysis, especially for certain environments where web access is limited for security reasons.
    • Content creation: Video, graphics or 3D design files can take up dozens of gigabytes each and require significant time to save and render. Slow drives create bottlenecks that impede productivity.
    • Software development: Large, fast storage is essential for anyone working with multiple local code environments, containerized code or virtual machines for testing.
    • Remote work: Field personnel, frequent travelers or anyone with unreliable internet access may need to keep large data sets and applications stored locally, for anytime, anywhere access.

    990 EVO Plus delivers on all counts: speed, capacity, efficiency and the latest technology

    Built for laptop and desktop users who need to meet the ever-expanding data demands of businesses, the 990 EVO Plus is an exceptional value that checks every box for organizations of every size:

    • Faster speeds: Thanks to our latest 8th generation V-NAND technology, the 990 EVO Plus boosts sequential read/write speeds of up to 7,250/6,300MB/s.
      • Why it matters: With a read speed up to 45% faster than the 990 EVO and a similar write speed to our PRO series, huge file transfers can be completed faster than ever – all thanks to TurboWrite2.0. In fact, the 4TB version has an impressive random read speed of 1,050 IOPS and random write speeds 1,400 IOPS.
    • Higher capacity: The game-changing 990 EVO Plus delivers the storage capacity that larger applications and huge files demand — with capacities up to 4TB.
      • Why it matters: Whether it’s heavy video editing, complex animations or game development, the 990 EVO Plus reduces lag and delivers the boost you need.
    • Greater power efficiency: For power users across the organization, decreased battery life over time can slow down crucial workflows. The 990 EVO Plus can be the exact solution to improving your laptop’s power efficiency.
      • Why it matters: The 990 EVO Plus features 73% greater power efficiency — and 16% less power consumption — than the previous generation, enabling users to work remotely with confidence.
    • Heat Management: Overheating can shorten the lifespan of your device. That’s why we designed the 990 EVO Plus to be powerful yet cool, thanks to an efficiency-boosting nickel-coated controller.
      • Why it matters: Whether multitasking or working with larger format files, your device is constantly utilizing memory. The 990 EVO Plus achieves exceptional thermal control with less power consumption.
    • PCIe 4.0 and Gen 5.0 ready: Organizations that want to maximize the capabilities of existing laptops and desktops can take advantage of the 990 EVO Plus’s compatibility with PCIe4.0 x4 and PCIe5.0 x2.

    The business boost that fits almost anywhere

    Even a two-year-old laptop with an SSD can show significant signs of age. Lagging operation due to slower technologies and limited storage space can hinder performance, but replacing every PC in your organization on a two-year cycle — instead of a typical four to five-year schedule — isn’t always financially feasible. 

    Upgrading SSDs could save organizations hundreds, if not thousands, of dollars in capital expenses over replacing computers sooner than necessary, considering common business laptops can cost anywhere from $700 to over $2,000.  Whether users are crunching financial numbers, managing global inventory or ensuring quality patient care, the Samsung 990 EVO Plus is a practical way to improve performance and productivity from current laptops and PCs while also extending their useful life. 

    The Samsung 990 EVO Plus is a giant step up from basic SSDs, delivering many of the premium capabilities once reserved for top-of-the-line drives — without the top-of-the-line cost. Plus, it’s the latest result of over 21 years of Samsung innovation. With the 990 EVO Plus, Samsung continues to lead the way in speed, reliability and security.

    Learn more about how Samsung’s 990 EVO Plus SSD can help your organization be more productive, efficient and ready for new challenges.

    Sequential and random write performance was measured with Intelligent Turbo Write technology being activated. Intelligent Turbo Write operates only within a specific data transfer size. Performance may vary depending on SSD’s firmware, system hardware & configuration and other factors. For detailed information, please contact your local service center.* Test system configuration: AMD Ryzen9 7950x 16-Core Processor CPU@4.5GHz, DDR5 4800MHz 16GBx2 (PC5-38400), OS-Windows 11 Pro 64bit, Chipset -ASRockX670E Taichi* To maximize the performance of the 990 EVO Plus, please check whether your system supports PCIe® 4.0 or PCIe® 5.0 at the Intel or AMD website.

  • When it comes to boosting employee productivity in insurance, flexibility is the best policy

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    Insurance companies must deliver a consistently satisfying customer experience (CX) to earn continued business growth. In fact, research from McKinsey & Company has found that “customer experience is a strong predictor and driver of financial and organizational outcomes.”

    One powerful strategy for improving an insurer’s CX lies in enhancing the employee experience (EX). By creating a flexible work environment that allows insurance agents to do their best work from anywhere, insurance companies can improve employee satisfaction ultimately leading to better customer care.

    A better employee experience is a must

    Many insurance companies still don’t mobilize their agents in the field, which doesn’t allow for much agility. While this traditional workplace arrangement may be familiar, it also represents an opportunity cost. According to Deloitte’s 2024 Global Insurance Outlook Report, an insurer’s human capital could be especially important to its future success. Attracting the right talent may be challenging, especially when another financial services firm or insurance technology company offers a better employee experience.

    As the analyst firm notes, carriers may need to demonstrate how they are embracing cutting-edge technology, among other things, to recruit and retain agents with the expertise they need to compete and thrive. One way to do so is by using mobile technology to accommodate different work styles. For example, today’s insurance employees value the ability to work not just in a traditional office setting but also from home, a client site, or other off-premises locations, like a café, when possible. According to a Work Trend Index Special Report survey, employees ranked better technology tools third on the list of factors that can help reduce work-related stress. In fact, 46% of respondents value technology that make their jobs easier over mental health support and wellness benefits.

    When employees can work in a preferred setting using the technology that helps them be most productive, they can ultimately give customers a better experience.

    The flexibility factor

    Customers already use mobile apps to file claims and track their status. Yet, adjusters working in traditional, monotonous office settings are essentially tethered to their desks, unable to take advantage of the same type of technology to review and process these claims efficiently. Creating a flexible work environment can make it easier for claims adjusters to carry out this essential work, leading to a better employee experience and a higher-quality CX.

    An insurer could give claims adjusters mobile devices and apps that allow them to visit sites in person and snap photos or videos related to those claims — for example, the scene of a wildfire or tornado. They could also add important notes about the claim based on observations they make while on-site. By providing better mobile tech, adjusters can update their findings in real time, send photos, and complete forms from the field without having to wait to get back to their office to do so. Speed and accuracy are important in the claims process. These enhancements could make it possible to create an accurate record of the claim, reducing the time required to review it and make a determination. Speeding up the internal process could be the difference in responding a day or two sooner to the claimant.

    Underwriters could similarly benefit from the mobile technology found in a flexible work environment. According to an IDC infographic sponsored by Samsung, Shaping the Future of the Insurance Agent From Order Taker to Caregiver1, 49% of U.S. insurers cite ineffective communication and collaboration among agents and internal carrier departments as a major challenge. With mobile devices and modern communication tools, underwriters could communicate more effectively with their colleagues in other areas of the company while away from the office — responding to urgent issues or quickly responding to broker queries while in transit or working from home.

    Mobile technology also allows underwriters to cultivate client relationships from anywhere, for instance by joining client meetings via video conference while traveling for an industry conference. Of course, underwriters must also carefully assess risk as part of their jobs. They can use mobile risk assessment tools and solutions to analyze risk data wherever their work takes them, potentially even taking advantage of powerful AI advancements in this area to significantly accelerate their workflows and reduce underwriting times.

    Security is essential for maintaining customer trust

    As the IDC survey found, 36% of insurers express concerns about agents’ ability to navigate complex regulations and safeguard client data. This challenge becomes more acute in a hybrid workplace, where insurance companies must protect a far more expansive attack surface.

    According to the Flex Report: Job Growth Edition, fully flexible companies are growing headcount at more than twice the pace of companies that require their employees to work in an office full time. Yet, despite the recruitment challenges they face, many insurers still rely on traditional workplace environments.

    By giving insurance employees the mobile technology they need to work well from anywhere, insurers can offer a better, more exciting and engaging employee experience that improves employee retention, boosts recruitment and accelerates crucial processes like claims and underwriting. In doing so, they can create a solid foundation for future growth.

    Discover how Samsung mobile insurance solutions enable a flexible work environment.

    Sign up for our newsletter, INSIGHTS: Banking, a monthly update from Samsung on banking trends and technology’s role in the financial services industry.

    1IDC Infographic, sponsored by Samsung, Shaping the Future of the Insurance Agent: From Order Taker to Caregiver, #US51998324, April 2024.

  • Why you shouldn’t use consumer TVs for commercial digital signage

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    When planning a digital signage deployment, cutting a few corners to save on entry costs can be tempting. Why shell out for commercial digital signage displays when far less expensive TVs are at your local big box store?

    Here’s the short answer: TVs and monitors may look similar, but TVs aren’t suited to the operating demands of commercial digital signage displays. The true comparison between smart digital signage TVs and a smart TV lies in the details — deeper than the manufacturer and resolution. Here are the important differences to remember when choosing a digital display for your business.

    Industrial and operating design

    The operating time is the first difference between commercial digital signage and smart TVs. Professional displays such as Samsung Pro TV are engineered to run around the clock, seven days a week if needed. The TVs you plug in at home are designed for perhaps eight hours a day, after which they may suffer issues, such as “burn-in,” which leaves a visible mark on the screen.

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    In addition, professional displays used in digital signage are often positioned in portrait mode — rotated 90 degrees so the displays sit tall and wide in a 9:16 orientation instead of the 16:9 mode almost every TV watcher uses today. They are designed to handle the differences in air flow caused by this rotation. Put a consumer TV in portrait mode, and it will eventually fail because the screens aren’t designed with vents and fans that can handle the extra heat.

    Furthermore, a consumer TV’s warranty will be invalidated if it’s used for commercial purposes. If the TV breaks down, it’s the end user’s problem. Warranties are different, too. Most commercial displays ship with three-year warranties and may include on-site support, while consumer TV products typically ship with one-year protection.

    Protected and enhanced controls

    Commercial displays offer IT managers greater control and security. Most models have protected controls that are out of a passersby’s reach and lockout features that prevent mischief or mistakes — meaning someone with a spare remote control, for example, can’t mess with the store’s screens.

    Professional displays also have several operating controls and commands that allow operators to disable certain modes and remotely force screens back on should they be turned off. With Samsung’s new cloud-based VXT content management system, operators can remotely create and distribute content across multiple displays in real time.

    In comparison, consumer TVs ship with control buttons located along the enclosure’s edges. Those buttons are handy around the house when a remote goes missing or runs out of batteries. But making it too easy to fiddle with controls — changing inputs, raising the volume, turning off a display — can be a nightmare for a digital signage network operator.

    For example, if a retailer’s store location uses a consumer TV as a display and it’s been switched off or its input changed, the central operators may not know for several hours — or days — and local staff may not be equipped to remedy the problem on their own.

    Sufficient brightness

    Lighting conditions are typically much brighter in retail and office environments than in homes. Commercial displays are specifically designed to operate in direct outdoor sunlight and come in a variety of brightness ratings.

    While consumer TVs typically have brightness ratings of 250 nits and up to 400 nits for HDR-compatible displays for residential rooms with average natural light, commercial displays offer higher brightness levels, including some that are up to 10 times brighter, at 2,500 nits. Many commercial panels also feature anti-glare technology designed to absorb or redirect external light in bright conditions. TVs used as digital signage are often overpowered by glare, making the on-screen content difficult to see.

    The Wall All-in-One, a video wall made up of microLEDs, further enhances the brightness and clarity with glare-reducing technology and a pure black background, so every color pops. These commercial displays ensure your brand’s message stays visible and vibrant in any lighting.

    Form factor

    Digital signage operators generally look for rugged displays with fingerprint-resistant finishes, consistent design and super-slim bezels — which allow multiple displays to be arrayed into a video wall or menu board. Commercial displays are designed with this in mind, and their dimensions stay consistent throughout a product series. So if you want to add another display in a couple of years, it’s easy to add a new one while maintaining a consistent overall appearance.

    In contrast, residential TVs are designed to look good sitting on a credenza or hung on a feature wall, with glossy finishes and, in many cases, frames thick enough to highlight the manufacturer’s logo. The thicker frames result in large seams and grid lines, while commercial displays designed with video walls in mind minimize these seams. In addition, while designs for commercial displays stay consistent, the chassis design for consumer TVs can change frequently, and the material is only sturdy enough to handle the expected light use around a home.

    There are also various touchscreen commercial displays on the market, allowing retailers to create more engaging, interactive customer journeys.

    Connectors and inputs

    Because commercial displays often carry a heavier load than home TVs, they require a broader and more diverse set of connectors and inputs. In homes, consumers might have TV cables plugged into a cable box, a separate streaming device and maybe a gaming console — and that’s likely all they’ll ever need. In comparison, commercial displays may include an RS232C serial connector that allows a media playback device, like a PC, to fully interface with and issue commands to the display. In some cases, the screens will have built-in Wi-Fi and Ethernet ports.

    Smart signage embeds an intelligent media player device inside the display, too. That eliminates the added cost of an external media player while simplifying installation and reducing the ongoing operating costs for digital signage projects because the absence of external devices and cables minimizes the possible points of failure.

    Smart signage vs. smart TVs

    First-time digital signage network operators with limited or no experience understandably want to control capital costs tightly, and one of the big-ticket items is screens. Going with a consumer TV over a professional display will almost always mean less upfront cost, but the true costs will be much higher down the road.

    Once you know the full story, the difference between consumer TVs and professional digital signage is obvious: Cut a few corners at the outset, and your whole project will eventually end up on the floor. Investing in the right technology now will ensure your digital signage draws eyes for years to come.

    Prepare for your digital signage deployment by exploring Samsung’s full line of professional display solutions. And explore how your business can harness the power of data with integrated tech to elevate any in-store experience.

  • How secure on-device AI can transform the delivery of government services with real-time translation support

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    Samsung has a long history of providing versatile, secure mobility solutions to support critical government missions. From enhancing workforce productivity to optimizing field operations, Samsung’s portfolio of mobile devices helps government agencies mobilize their workforce and better support personnel in the field. This includes providing tactical smartphones purpose-built for military needs, advanced situational awareness capabilities, and flexible in-vehicle computing solutions for public safety and other agencies that rely on personnel in the field.

    Now, Samsung is further enriching the mobile experience by adding secure, on-device assisted intelligence tools that enable government agencies to provide their workforce with a translator everywhere  — just by using Samsung Galaxy smartphones with Galaxy AI1.

    Unlike traditional translation apps, Samsung’s Live Translate2 with Galaxy AI and Interpreter3 with Galaxy AI translate conversations in real time without the need to toggle back and forth between languages manually or navigate delayed responses, ensuring conversations remain natural and fluid. This makes Live Translate and Interpreter much more intuitive for users and practical for mobile fieldwork.

    Live Translate with Galaxy AI automatically translates voice calls and text messages as they happen. On a phone call, translations come through audibly and on-screen after each person speaks. In text messages, translations are shown below each sent and received message to translate and communicate seamlessly.

    For in-person conversations, Interpreter with Galaxy AI can both audibly translate and display a transcript of the conversation all on the phone. This lets two people talk back and forth casually — as they normally would — while Interpreter translates out loud and on screen. If needed language packs are downloaded in advance, Interpreter can be used without an internet connection, which is extremely useful for those in field operations who often find themselves working in environments with unpredictable network availability.

    Designed with security in mind from the start

    While the federal government has signaled its intent to modernize government with the responsible adoption of artificial intelligence (AI) technologies, security remains a primary concern and high priority. To address these needs, Samsung leveraged the power of its Galaxy smartphones and the security of Samsung Knox Platform for Enterprise4 to enable the controlled and confident operation of its suite of Galaxy AI assisted intelligence tools. Two of the primary ways it accomplished this include designing a number of Galaxy AI features to run only on the device and ensuring centralized enterprise control of Galaxy AI usage.

    An on-device AI engine ensures no data is ever shared for training purposes

    Select Galaxy AI features, including both Live Translate and Interpreter, are processed completely within an on-device AI engine. This engine neither places the data in the device’s storage nor delivers it to, or allows it to be accessed by, any unauthorized applications or services. None of the data is ever shared for training purposes.

    Centralized control via Knox Service Plugin ensures security policies are enforced

    Samsung’s Knox Platform for Enterprise enables enterprise customers to take control over cloud-based AI features to enhance privacy and security by processing data locally.

    The ability to overcome language barriers in real time is a game-changing enhancement for government field operations

    The need to communicate with citizens, colleagues and partners who speak another language is essential to the successful delivery of government services. The secure, on-device design of Live Translate and Interpreter empowers agency employees to overcome language barriers they come across as part of their work while managing security risks. This can tangibly support a number of important government missions. Some examples include:

    • Emergency response coordination and disaster recovery. When every second counts, real-time translation enables personnel to communicate with one another and the affected population without delay, supporting the efficient coordination and delivery of aid.
    • Law enforcement. From federal agents to local police, officers can use real-time translation to interview witnesses and potential suspects without waiting for outside translation support, speeding critical decision-making and accelerating the investigative process.
    • Citizen services. Improving the delivery of government services remains a key priority for agencies. For those employees on the front lines of citizen support, Live Translate and Interpreter support fluid conversation that significantly improves the citizen experience and ensures that language is not a barrier to providing high-quality service interactions.
    • International outreach. For agencies who must collaborate internationally, intuitive, real-time translation can enhance the language support to their teams, improving their ability to communicate confidently even in situations when unexpected language differences present.

    Meeting today’s needs with field-ready performance and security

    Government agencies will continue to explore ways to balance their need to manage risk with the potential of AI to improve the citizen and employee experience — and Samsung is committed to supporting their needs now and in the future. Live Translate and Interpreter with Galaxy AI are securely designed, task-specific assisted intelligence tools that enhance our government-focused mobility solutions and can make a tangible difference in the field today.

    1Galaxy AI features by Samsung will be provided for free until the end of 2025 on supported Samsung Galaxy devices.

    2Live Translate feature for Call Assist does not need a network connection. Calls need a network connection to activate Live Translate. Samsung Account login required. Live Translate is only available on pre-installed Samsung Phone apps and some third-party apps. Service availability may vary by language or region. Certain languages may require language pack download. Accuracy of results is not guaranteed.

    3 Interpreter requires Samsung Account login. Certain languages may require language pack download. Service availability may vary by language. Accuracy of results is not guaranteed. Availability and supported features may vary by country, region or carrier. Availability of supported languages may vary.

    4 For the full list of Knox certifications, please visit https://www.samsungknox.com/en/knox-platform/knox-certifications

  • Increasing guest participation in hotel sustainability programs

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    In an era of unprecedented environmental consciousness, the hospitality industry is responding by embracing sustainable practices to decrease its carbon footprint. The goal is a clear one, but the means are diverse, ranging from consumer-facing initiatives like installing electric vehicle chargers and banning single-use plastic to full-scale overhauls of energy use and on-site technology.

    To achieve the maximum impact, hotels need to get more guests on board with eco-friendly initiatives and actively support them. Here’s how hotel staff and guests can work together to enhance hotel sustainability efforts and create a more hospitable planet.

    Top sustainability programs in hospitality

    In recent years, hotels have implemented a variety of sustainability programs, some big and others quite small. Regardless of size, though, each aims to reduce a resort’s overall carbon footprint and make it a more sustainable hotel — as well as save money.

    Renewable energy

    One prevalent initiative is the adoption of renewable energy sources. Hotels are increasingly investing in solar panels, wind turbines and other renewable technologies to power their operations sustainably. For instance, the Courtyard by Marriott in Lancaster, Pennsylvania — the first 100% solar-powered hotel in the U.S. — stores more energy than it uses, keeping energy costs to a bare minimum. Electric vehicle chargers are fast becoming another amenity appearing in hotel parking lots and garages, including at Hilton, which is installing 20,000 Tesla chargers at 2,000 hotels.

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    Water conservation

    Another effort gaining momentum across the hospitality sector is water conservation. Hotels are implementing innovative solutions like low-flow fixtures, rainwater harvesting systems and guest engagement campaigns to promote responsible water usage. As part of its Room to be Green initiative, Choice Hotels promotes its linen and towel reuse program to conserve water and reduce detergent usage.

    Waste management

    Hotels are striving to make significant strides in waste management as part of their overall shift toward sustainability. Many properties are adopting recycling programs and composting initiatives to divert waste from landfills. Some are also proactively tackling waste on the front end by reducing or eliminating the use of single-use plastics. Hilton, for instance, transitioned from individual bath toiletries to full-size dispensers across their global portfolio and removed plastic water bottles from all managed events and meetings at its Asia-Pacific, Europe, Middle East and Africa properties. Hilton also operates one of the largest soap recycling programs in the hotel industry.

    Other environmental initiatives

    Other ways hotels can up the eco-friendly ante include:

    Incentivizing guest participation

    While hotel brands are leading the charge in sustainability, engaging guests in these efforts remains crucial for maximum impact. One effective strategy is incentivizing participation through rewards and recognition. By offering perks such as loyalty points, discounts and exclusive experiences, hotels can motivate guests to embrace eco-friendly practices during their stay.

    One good example is at IHG Hotels & Resorts. Its “Greener Stay” initiative rewards its loyalty guests with 500 IHG One Rewards points for every night they opt out of housekeeping services, while the Peninsula Hotel in Beverly Hills rewards electric vehicle drivers with complimentary valet parking and charging. Other rewards for eco-friendly choices, such as not replacing towels or sheets, are also possible and could include small gifts on the nightstand or small discounts.

    Educational initiatives can also play a vital role in encouraging guest participation. Hotels can provide informative materials in rooms or host workshops and guided tours to raise awareness about their sustainability programs. Marriott Bonvoy’s Good Travel program offers guests the opportunity to participate in curated experiences focused on environmental protection and conservation, like beach cleaning and tree planting.

    Sustainable brand loyalty

    Another benefit of improving and implementing sustainability practices — and encouraging guests to do the same — is increased brand loyalty, which pays dividends for years. That’s because sustainability is a key concern for younger generations, who, more than ever, incorporate their environmental convictions into their travel choices. By actively pairing hotels and sustainability and promoting your environmental programs, you may win yourself an entire new generation of customers.

    Learn how a single, unified digital solution can elevate and personalize your guest experience in this free guide. And discover more Samsung hospitality TVs, which are ENERGY STAR certified and designed to deliver a guest room experience with an at-home feel.

  • 5 ways Galaxy Tab S10+ and Tab S10 Ultra support assistive selling

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    The best retail employees can spot a customer in need from a mile away. It might be the person looking lost as they’re scanning the aisles. Sometimes, it’s a shopper rummaging through the shelves with a dissatisfied look. Then, there are the consumers who stand with a product in one hand and their smartphone in the other, confusedly trying to compare pricing and features with competitor brands.

    Providing the right help at the right time can make all the difference in a retail customer experience. It can increase customers’ likelihood of shopping with the same retailer again. Cross-selling and upselling become easier while the volume of returns is reduced. No wonder assistive selling has become an essential retail best practice.

    Assistive selling with Galaxy Tab S10 devices

    Assistive selling can take many forms, but it ultimately involves answering questions, providing advice, and making customers more confident in their purchase decisions.

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    Traditionally, store associates relied on their own memories to guide customers about various products and services. They might also have had to run back and forth from the store floor to a PC to quickly look up inventory details and other information.

    With mobile devices like Samsung’s Galaxy Tab S10+ and Tab S10 Ultra, however, retailers can provide associates everything they need to excel at assistive selling without leaving customers waiting and with greater access to critical data. Here are some examples:

    1. Quick product lookup

    Customers often start their retail journey with online research, but they don’t always remember what they saw or read by the time they arrive in-store. They also might not have found the details they were looking for about the materials used in a product and the availability of certain styles, sizes and colors.

    With a 14.6-inch screen on the Galaxy Tab S10 Ultra and 12.4 inches on the Galaxy Tab S10+, retail employees have plenty of room and Multi-Active Windows to not only look up information but also showcase it to customers with ease. The high resolution and glare protection capabilities make it even easier to show these items to shoppers wherever they are in the store in vivid detail. This includes spec sheets about a product, rich photography and even videos that show a product in action.

    If customers spot something they don’t quite understand at this point and want to learn more, employees can use Galaxy AI* features like Circle to Search with Google to draw around a word or object to dig deeper. This opens up opportunities to point out complementary products and accessories, potentially increasing their share of wallets.

    2. Real-time translation

    Sometimes, associates find themselves helping customers whose first language differs from theirs. This can complicate assistive selling because it’s not always easy to convey everything.

    Galaxy Tab S10+ and Tab S10 Ultra solve those problems thanks to Interpreter, a Galaxy AI feature that can instantly translate employee-customer conversations as text or as content that can be read aloud. If they show something on screen, they can overlay translation with Circle to Search with Google so nothing gets missed.

    3. Capturing special requests and follow-up instructions

    Depending on what customers need, associates might have to contact a vendor to replace an item, order an additional product that’s not in store or customize an order to accommodate a special request. Getting all the particulars right goes a long way to building customer trust and long-term loyalty.

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    Associates can use the included S Pen with their Galaxy Tab S10+ or Tab S10 Ultra to point or circle areas for emphasis, or click links on the screen for shoppers to see more information in real time as they’re shopping. They can also use the S Pen to jot down handwritten notes as they hear customers explain exactly what they want or need. If they do this over the course of a shift, it can add up to a lot of notes, which then become a pain to sort through and manage.

    Enter Note Assist with Galaxy AI, which can instantly summarize, organize and call out the highlights of customer conversations that associates can then act upon.

    4. Tips and tutorials

    Customers may be almost ready to purchase an item, but they’re worried about how to clean the product, apply a feature in a specific scenario or simply get started once they’ve taken it home.

    Associates don’t have to break products open to walk customers through these issues. Instead, they can use Second Screen mode on their Galaxy Tab S10 device to provide tutorials on a nearby monitor or display. It’s another tactic to demonstrate expertise and give customers more reasons to follow through with their purchase.

    5. Virtual assistive selling and escalating customer issues

    Associates are no longer limited to assisting customers who make a physical trip to the store. They can use their Galaxy Tab S10 device to provide virtual help over a video call, where AI-based Super Clear Voice ensures customers can hear their answers and advice.

    Of course, there may be occasions when the most helpful thing an associate can do is book a customer for an appointment to see a product specialist or have an item repaired or upgraded. There’s no danger of customers getting impatient or irritated as Galaxy Tab S10 devices include an AI hotkey on the Samsung keyboard to quickly search schedules and confirm times.

    Assistive selling boosts revenues by adding greater value to the shopping experience, and Galaxy Tab S10+ and Tab S10 Ultra will help any associate make it one of their core skills.

    Does the Galaxy Tab S9 Series, Galaxy Tab S10+ or Galaxy Tab S10 Ultra offer the right fit for your business needs? Read on with this overview of Samsung’s tablet offerings. If you’re not currently an Android or Galaxy user, make sure to try Galaxy for Work on your current device today.

    *Galaxy AI features by Samsung will be provided for free until the end of 2025 on supported Samsung Galaxy devices.

  • The NY Mets and Samsung reinvent the fan experience at Citi Field

    When Major League Baseball’s NY Mets decided to upgrade the outdated technology at its home, Citi Field, it would be on a scale befitting of the Big Apple.

    At the iconic ballpark, the Mets have been on a three-year technology transformation journey. Through a multi-phased approach, the team wanted to create the league’s most technologically advanced venue, culminating in the installation of the biggest screen in baseball.

    The driving force behind the upgrade project was twofold: replace end-of-life technology and supersize the fan experience.

    “We really wanted to enhance the show, do things that were never done before,” said Oscar Fernandez, senior vice president of technology at the NY Mets. “Added to that, we had real-world problems with outdated technology, so we married those two needs. It needed to feel like a brand-new experience but without the need to build a new stadium.”

    The Mets’ mission to replace old, unfit technology with larger, high-definition, best-in-class LED displays would need to future-proof and align the stadium experience with the high-caliber performance the team aimed to deliver on the field.

    Further, being in New York, the Mets are in one of the world’s most competitive entertainment markets. Surrounded by many sports teams, famous attractions, and Broadway, to name a few, they recognized that to remain a leading must-visit venue, they must satisfy modern attendees’ diverse entertainment needs and expectations.

    The Mets looked to leverage the latest technology to create a one-of-a-kind gameday that would attract audiences and captivate crowds. With the digital display transformation, the Mets would also seek an ROI by changing from static signs throughout the stadium to digital domination, helping drive revenue. And when it’s not a thrilling gameday, the technology can support a variety of events for different audiences, from concerts and fundraisers to training and sports tournaments.

    However, one of the biggest challenges was upgrading legacy systems to state-of-the-art technology without constructing a new stadium. This included installing 4K cameras and infrastructure to handle new formats, ensuring both current and future needs were met.

    To achieve this, the NY Mets sought a technology partner that would be able to provide an end-to-end solution from design, manufacturing and installation of industry-leading displays.

    “We wanted a partner not just from a hardware perspective but who could also offer the full gamut of design and build and be our partner holistically, both horizontally in all different areas, whether it was for TVs, LFDs or LEDs,” explained Fernandez.

  • An industry guide to transforming almost any space with video walls

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    Video walls are becoming a powerful way to transform spaces and engage audiences in a wide variety of industries. In part, this is because of the rapid development of LED video wall technology — including innovations in LED video wall contrast ratios — which have set new standards in picture quality, clarity and color accuracy. Greater flexibility in placement, configuration, and size also plays a role, allowing industries to use them in an increasing number of ways and places.

    Samsung — a leader in digital display technology — puts this on vivid display with its video wall models, which serve the unique needs of many sectors. The government, live events and sports, retail, hospitality, corporate and healthcare industries are all using video walls to transform spaces and capture, engage and influence their users.

    Here’s how some of the leading industries are achieving this — and reaping the benefits.

    Communicate and collaborate in government operations

    A video wall is a multifaceted tool that offers engaging ways to communicate and collaborate in government operations. Samsung’s The Wall All-in-One, non-Wi-Fi is a trailblazer here, providing a range of benefits and innovative features tailored to government agencies’ specialized needs, including these scenarios:

    Command centers

    One of The Wall All-in-One, non-Wi-Fi’s primary advantages comes into play in command centers. A large video wall offers a full view of critical operations, providing real-time data and visuals essential to police departments, public utility operators and other agencies. MicroLED technology ensures vivid colors and high resolution, displaying visuals like schematics and aerial imagery with amazing clarity. Additionally, the display’s TAA compliance and Samsung Knox security software ensure data protection and cybersecurity, which is critical in government operations.

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    Crowd control

    In crowd control scenarios, video walls help manage and streamline processes, such as ID issuance and permit management, while at the same time providing big-picture views of crowd activity and movement — highlighting potential trouble spots before they get out of control.

    Information delivery

    Digital signage is crucial for informing and guiding visitors in labyrinthine government buildings. Wayfinding displays and super-bright screens help guests navigate complex facilities, while displays placed in common areas offer real-time information and updates. Agencies can also use digital signage to overcome communication barriers by displaying information in multiple languages. They are also creating an interactive LED wall experience for museums and exhibits to engage and educate visitors. Because The Wall All-in-One is easy to update and manage, it ensures more accurate and efficient communication.

    Engage with audiences at live events and sports

    Delivering riveting visual experiences that grab the viewers’ attention is the key goal of all digital display technology in the live events and sports industries. That requires breathtaking picture quality, which The Wall from Samsung provides with microLED and pure black technology for superior contrast and color purity. Its flexible modularity, multiple sizes and easy installation make it easy to implement in multiple locations inside and outside the event area.

    Equally important is how well video walls engage with audiences once you’ve got their attention. Stadium operators, for example, can use video walls to communicate with attendees throughout a venue, providing real-time information and guidance while enhancing the overall game-day experience. Wall kiosks provide quick and seamless ticketing, stadium guidance, user-friendly food-and-beverage ordering and even merchandising — enhancing revenue streams.

    Advertising offers another way to increase profits. Large displays can promote brand partnerships and products in immersive and effective ways while gathering valuable engagement data through sensor technology that operators can use to communicate better with fans and maximize visibility for partner brands, vendors, sponsors and advertisers.

    Drive retail customer engagement and loyalty

    Visually stunning displays set a modern and forward-looking tone for retailers, improve their shopping experience and encourage buyers to make purchases.

    Retail industry clients can use Samsung’s The Wall and The Wall All-in-One IAC Display in memorable ways to create impactful impressions. Not only do they bring the indoor retail space to life by showcasing goods and services in the best possible light — literally and figuratively — but an outdoor LED video wall can draw in customers with vibrant colors and dynamic presentations. Retailers also use the displays to build excitement for live events and product launches by broadcasting to customers in remote locations.

    This can all be achieved quickly, too. The All-in-One IAC Display offers simplified installation thanks to Samsung Quick Build technology, which enables retailers to set up a 130-inch screen in as little as two hours. Furthermore, shock-resistant technology in The Wall ensures durability, even in high-traffic areas where shoppers might accidentally bump or scratch the display.

    Create memorable guest experiences in hospitality

    The hospitality industry is all about creating unforgettable guest experiences, and The Wall from Samsung helps hotels do that by reimagining their indoor and outdoor spaces. Its captivating visual display and immersive capabilities give hospitality professionals a dynamic and expressive tool to attract guests and evoke unforgettable visual memories that keep them coming back for more.

    The Hilton Waikiki Beach, for example, features a 146-inch Samsung Wall in the lobby bar that streams picturesque Hawaii scenes, news and sports events to grab audience attention and create an immersive Hawaiian atmosphere. The Hilton property also showcases attractions and activities across Oahu, inviting guests to explore the island and culture further. Here again, partnerships with local businesses and services that deliver these experiences can be promoted.

    Connect people and maximize corporate opportunities

    The competitive corporate world is forever searching for new ways to make a lasting impression. Samsung video walls, particularly The Wall All-in-One and All-in-One IAC Display, provide the means to make these bold statements. The displays deliver the ultimate viewing experience, seamlessly integrating into corporate environments to connect people and maximize business opportunities, configuring perfectly inside corporate lobbies and flagship stores.

    These displays aren’t just for show, either; they also offer practical benefits. Corporate clients use The Wall All-in-One for videoconferencing, along with Logitech webcams, Google Meet, and Webex integrations, making it perfect for collaborating in meetings and presentations.

    Using LED walls for dynamic architectural experiences can help businesses create memorable experiences for clients and employees alike. Whether corporate administrators install them for digital signage, presentations, conferencing or interactive displays, Samsung video walls are powerful enough to transform meeting rooms into luminous environments that are sure to create a lasting impression.

    Optimize patient care and showcase healthcare donors

    In the healthcare industry, staging a welcoming and informative environment is essential. Video walls can make a big difference in healthcare spaces, offering a vivid way to communicate and engage with patients, visitors and healthcare professionals and enhance a healthcare facility’s efficiency and environment.

    The Wall from Samsung achieves this with eye-catching picture quality and seamless design, making it perfect for healthcare lobbies and waiting areas. It communicates directions, wait times, safety protocols, health tips and other useful information. It might also showcase stories and testimonials, highlighting the positive impact of the care delivered to patients — all of which help to reduce anxiety and improve the patient experience.

    Health centers can also use video walls as a platform for staff training and continuing education. They stream instructional videos, medical simulations and other educational content, improving healthcare professionals’ skills and knowledge. These displays may also assist with scheduling, making sure each staff member knows where they have to be and when.

    Another powerful use of digital displays is as donor walls, recognizing philanthropists and supporters in a very visible and meaningful way and highlighting the real-world impact of people’s financial contributions — possibly inspiring more.

    Engage, inspire and collaborate

    With their stunning visuals, easy installation and versatile applications, video walls are a valuable investment for organizations looking to stay ahead in today’s competitive landscape. Whether in government, live events, museums and exhibits, retail, hospitality, corporate or healthcare settings, Samsung video walls are reshaping the way we interact with technology and each other.

    Learn more about what to consider when implementing a video wall at your agency. And get your free guide to building optimal video walls for your organization.

  • Smartphone replacement cycle in India increased from 24 months to almost 36 months

    The average smartphone replacement cycle in India has increased from 24 months to almost 36 months currently, further restricting the growth of the new smartphone market.

    India’s smartphone market grew modestly in 2021, coming out of a challenging 2020 (due to pandemic-led shutdowns). This growth was driven by the need of a better device for remote learning/work and increasing media consumption on the go. However, in 2022 and 2023 the market faced challenges because of the rising average selling price (ASP) for devices (growing by a CAGR of 38per cent from 2020 till 2023), improving device quality, and continuing income stress especially in the mass consumer segment, according to IDC.

    The aspiration to own a good device without paying much is making the used smartphones a very attractive choice for consumers wanting to upgrade or even with first-time smartphone users.

    Another important factor in the popularity of used smartphones is the rising preference for 5G smartphones. As of now only approximately a third of the 650 million Indian smartphone users have a 5G smartphone, the rest are still using 4G phones. However, the price differential between 4G and 5G smartphones and the lack of wide availability of 5G models under ₹10K (US$125) is restricting their upgrade to a 5G device thus forcing many consumers to go for mid-priced used smartphones.

    According to the latest IDC research (IDC Used Device Tracker), India ranks third globally in used smartphone units’ annual volume after China and the US, and is one of the fastest growing markets. In 2024, IDC forecasts 20 million used smartphones will be traded in India with a YoY growth of 9.6per cent, outpacing new smartphone shipments of 154 million units in 2024, growing at 5.5per cent YoY.

  • How to effectively multitask at work on your Samsung tablet

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    Multitasking isn’t just a mode we slip into from time to time. It has become an essential practice in getting everyday work done.

    We multitask because we juggle roles such as serving customers and collaborating with coworkers. Multitasking is also inevitable because project milestones and other deadlines often overlap.

    As more of our business processes move to business channels, effective multitasking depends on having a device that makes juggling our to-dos seamless and easy. Samsung’s Galaxy Tab S10+ and Tab S10 Ultra, for example, were designed with multitaskers in mind.

    Building on Samsung’s track record of offering tablets with an ideal combination of portability and functionality, Galaxy Tab S10+ and Tab S10 Ultra can work both as traditional tablets and function like a PC using Samsung DeX. The included S Pen also means you can draw or write by hand as well as type. Galaxy AI* features enhance or help speed up many other typical work processes.

    Thanks to their large AMOLED displays with anti-glare protection, these devices are also suitable for multitasking by hybrid workers everywhere.

    Here are some examples of typical scenarios where having a Galaxy Tab S10+ or Tab S10 Ultra will make multitasking at work more fluid without losing focus:

    Monitor KPIs while moving the needle on them

    Most businesses measure their success using a number of key performance indicators (KPIs). These could include revenue for a retailer or the level of investment per client for a wealth management professional. Those in marketing roles watch for how well campaigns convert browsers into buyers, and those leading customer service teams look at the number of cases agents close every day.

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    The problem is that monitoring KPIs often occurs when you have a spare moment and have finished an important task. It should be the other way around, where changes in KPIs help inform how you accomplish related tasks.

    Using a device like Galaxy Tab S10+ or Tab S10 Ultra allows you to change this paradigm, thanks to Multi-Window, a feature that displays two apps side-by-side on the same screen.

    This means you can keep your dashboard in view at all times while you’re managing day-to-day issues. If you’re a retailer and you see revenue taking a dip, for example, it may be time to offer a special promotion via an email or ad campaign.

    Research while you write

    In school, students are usually taught that research and writing are separate activities and one has to come before the other. That might have made sense when developing a college essay, but at work, we often have to add facts and sources to content in real time.

    Whether writing a client proposal or making the business case for an ambitious new project to senior leaders, Galaxy Tab S10+ and Tab S10 Ultra give you the tools to research and write simultaneously.

    The same Multi-Window feature allows you to use Samsung Notes for writing. Use the S Pen, which is included in the box, to jot down thoughts or create sketches. Meanwhile, in another window, you can quickly look up details about an article or a picture via Circle to Search with Google. When that search brings up a lot of results, the Galaxy Tab S10 models have a convenient side panel to show them side-by-side, so you can scan through without exiting your browser or app.

    Don’t worry if your research results are in a foreign language. You won’t have to switch translation apps to make sense of them. Galaxy Tab S10+ and Tab S10 Ultra can overlay translation on any screen when using Circle to Search with Google.

    You can also easily convert your tablet into a laptop on the go with an attachable keyboard. This optional accessory transforms your Galaxy Tab S10+ or S10 Ultra into a versatile two-in-one device, allowing it to function as either a tablet or a laptop, enhancing your multitasking capabilities.

    Focus on the meeting while preparing for the debriefing

    When a retail manager or executive meets with a new vendor, they’ll probably have to report what was said to their senior leader or team. The same goes for a financial services professional striking up a partnership with a third party or a public sector leader collaborating with someone at another agency on a joint initiative.

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    Preparing to debrief someone after a meeting can take longer than the meeting itself. The solution is to take advantage of Galaxy AI tools built into devices like Galaxy Tab S10+ and Tab S10 Ultra. Record your meeting, for example, and then use your tablet to turn it into a text script using Transcript Assist. The Note Assist feature in Samsung Notes will take that script and produce instant, automatically formatted summaries that make debriefing a breeze.

    Galaxy Tab S10+ and Tab S10 Ultra — which support Wi-Fi 6E and Wi-Fi 7 respectively — also seamlessly integrate with the Microsoft Office suite, allowing easy access to Excel, PowerPoint, Word, and Teams for increased productivity. With the large display and Multi-Window view, you can write an email while simultaneously accessing important information in Excel, PowerPoint, Word or chatting with your coworkers — even when you’re on the go and away from the office PC. How awesome is that?

    Show while telling

    Words and visuals go naturally together, but traditionally, sales reps have had to make a detailed pitch to customers and then have them crowd around their laptops to watch a demo. There’s a similar disconnect when you try to train coworkers on a new process and have to rely on passing around printed handouts.

    This is where Second Screen mode makes all the difference for multitaskers. You can mirror what’s being shown on your Galaxy Tab S10+ or S10 Ultra with a computer or external monitor reserved exclusively for your audience. The Multi-Control feature, meanwhile, means you can transfer data and images, open apps, and more on your tablet as well as on your Galaxy S24 smartphone or other device.

    The Multi-Window view we discussed earlier is equally handy in these scenarios. It allows you to dig deep into whatever topic you’re presenting and move across apps and content as needed.

    Even the best multitaskers often wish to get one more thing crossed off their list. With Galaxy Tab S10+ and Tab S10 Ultra, the ideal devices for maximum productivity have arrived.

    If you’re not currently an Android or Galaxy user, make sure to try Galaxy for Work on your current device today. And learn how you can get the most out of Samsung DeX on your Galaxy tablet.

    *Galaxy AI features by Samsung will be provided for free until the end of 2025 on supported Samsung Galaxy devices.